Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Communications lost, communications established

    UPS Tools
    3
    7
    677
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • S
      serengeti @dennypage
      last edited by serengeti

      @dennypage About once per hour, pfSense NUT kicks out a message:

      "Communications with UPS TrippLiteSU1000RTXLCD2U lost"

      followed by "UPS TrippLiteSU1000RTXLCD2U is unavailable"

      followed by "Communications with UPS TrippLiteSU1000RTXLCD2U established"

      All three of these messages come in the space of one minute.

      This didn't happen before I upgraded to pfSense 2.7 and NUT 2.8.2_1. I had years of trouble free operation.

      What is the source of this instability (or high notification rate)? I have added the quirk as per the message above.

      PS. Also, please note that I'm hoping to get answers to my previous quiestions about user=root, USB bus 0, etc.

      dennypageD 1 Reply Last reply Reply Quote 0
      • dennypageD
        dennypage @serengeti
        last edited by

        @serengeti Most likely thing is that you were experiencing disconnects previously and it wasn't being logged.

        I suggest running the driver with debug to see whether the issue is the UPS disappearing from USB, or some form of protocol error.

        Cloudless Smart HomeC 1 Reply Last reply Reply Quote 0
        • Cloudless Smart HomeC
          Cloudless Smart Home @dennypage
          last edited by

          @dennypage I still am having issues with notifications flooding in...

          Communications with UPS ups lost

          Communications with UPS ups established

          every couple of minutes when enabling notifications. btw, I run Pfsense on a Protectli Vault FW2B - 2 Port which is running an intel processor. my ups is an old apc sua2200 connected with a usb cable. it's the old style rj45 to usb cable. as you can see, I haven't added any driver configuration lines and wonder if I should.

          dennypageD 1 Reply Last reply Reply Quote 0
          • dennypageD
            dennypage @Cloudless Smart Home
            last edited by

            @Cloudless-Smart-Home Please see post above.

            1 Reply Last reply Reply Quote 0
            • Cloudless Smart HomeC
              Cloudless Smart Home @dennypage
              last edited by

              @dennypage I don't know how. looked at the nut driver manual page and there was no mention of debug. I do see DEBUG_MIN INTEGER for UPSMON.CONF. is this what you are referring to? if so, what level then?

              thanks

              dennypageD 1 Reply Last reply Reply Quote 0
              • dennypageD
                dennypage @Cloudless Smart Home
                last edited by

                @Cloudless-Smart-Home

                First start the service, and then kill the driver:

                killall usbhid-ups
                

                Then, run the driver with debug:

                /usr/local/libexec/nut/usbhid-ups -DDD -a YOUR_UPS_NAME_HERE
                

                See what error it shows. If it doesn't show enough you can add more 'D's until it does up to "-DDDDDD".

                Cloudless Smart HomeC 1 Reply Last reply Reply Quote 0
                • Cloudless Smart HomeC
                  Cloudless Smart Home @dennypage
                  last edited by Cloudless Smart Home

                  @dennypage does this help?
                  ups troubleshooting.txt

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post
                  Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.