24.03 and Eaton Ellipse Eco 650

DavidIr

This week I updated my Netgate 3100 to 24.03-RELEASE (arm) which automatically updated the NUT package to 2.8.2_2

Ever since my UPS has not been working.

I have an Eaton Ellipse Eco 650 which was previously working using the usbhid-ups driver with no extra arguments needed, but now it does not seem to want to connect using that driver.

I have run usbconfig -v and got the output but cannot post it as the post keeps getting flagged as spam. I know the UPS is connected to the USB port OK however as the UPS is showing in the output.

What is my next step for sorting this out?

dennypage

@DavidIr Need some more information. Questions:

Have you unplugged/replugged since the upgrade? Or done a second reboot?
What usbhid-ups entries are there in the log file?
What is the output of usbconfig.
Were you previously using a quirk you developed? Or one that comes with the OS?
Have you tried running the driver with debug?

DavidIr

@dennypage said in 24.03 and Eaton Ellipse Eco 650:

Have you unplugged/replugged since the upgrade? Or done a second reboot?

Yes I have un-plugged the USB cable and re-connected to it. Not yet done a reboot of the router (waiting for family approval on that)

What usbhid-ups entries are there in the log file?

This is all I get on a restart of the UPS services:

May 3 16:47:49	usbhid-ups	60236	Startup successful
May 3 16:47:26	usbhid-ups	67456	Signal 15: exiting

with loads of repetitions of this:

May 3 17:23:00	upsmon	49579	UPS EatonUPS is unavailable
May 3 17:23:00	upsmon	49579	UPS [EatonUPS]: connect failed: Connection failure: Connection refused

What is the output of usbconfig.

ugen1.1: <Generic XHCI root HUB> at usbus1, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.1: <Marvell EHCI root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
ugen1.2: <EATON Ellipse ECO> at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (20mA)

Were you previously using a quirk you developed? Or one that comes with the OS?

The one which came with the OS.

Have you tried running the driver with debug?

I did not see the command for this in the thread - can you tell me how?

DavidIr

@DavidIr if you need the usbconfig -v output I will need to send it another way.

every time I try to paste the full output

dennypage

@DavidIr What is the output of

pkg info '*nut*'

?

DavidIr

@dennypage said in 24.03 and Eaton Ellipse Eco 650:

pkg info 'nut'

nut-devel-2024.01.03
pfSense-pkg-nut-2.8.2_2

DavidIr

@dennypage usbconfig and driver debug files should be available on this link https://1drv.ms/f/s!AjC4ZIq8qLYrjvESzcI_OQyr1Zfspg?e=o5EGsp

dennypage

@DavidIr Does

usbconfig -d ugen1.2 show_ifdrv

show a driver connected to the device?

keyser

@DavidIr Reboot the firewall. I have experienced it lots of times when doing upgrades or changing setup. It’s like the USB part of pfSense becomes “stuck”, and you need to reboot for NUT to be able to pick up the UBS again.

DavidIr

@dennypage said in 24.03 and Eaton Ellipse Eco 650:

usbconfig -d ugen1.2 show_ifdrv

ugen1.2: <EATON Ellipse ECO> at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (20mA)

dennypage

@DavidIr Okay, no attached driver. That's good.

There is a pending change to the NUT package to update the version. Although I do not have have specific evidence that it will help address your issue, there are some USB updates in there.

In the interim, there are three things that I would recommend trying, one at a time:

Reboot the firewall.
Add "pollonly" to the "Extra Arguments to driver" section.
Add "user=root" to the "Extra Arguments to driver" section.

If any of these cause the UPS to begin working, please do report back. Thanks.

DavidIr

@dennypage said in 24.03 and Eaton Ellipse Eco 650:

Reboot the firewall.
Add "pollonly" to the "Extra Arguments to driver" section.
Add "user=root" to the "Extra Arguments to driver" section.

Thank you for looking at this. No joy on any of those 3 options, so I will wait patiently for the updated package to materialise.