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    Upgrade from 2.7.0 to 2.7.2 fails to boot - kernel hangs

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • F
      Fastdruid
      last edited by

      Recently updated from 2.6.0 to 2.7.0 with no issues.

      Updated to 2.7.2 and the kernel hangs after "masks 0x00ff0000, 0x0000ff00, 0x000000ff, 0xff000000"

      dc7a5ca1-5aa3-4566-b82f-9bde7f0408c1-20240515_102907_resized.jpg

      Selecting the previous kernel via option 6 (kernel.old) and it boots fine (it didn't work properly but it booted).

      I've seen others have had issues where setting Verbose:ON would cause it to boot, I've tried that, it doesn't work for me.

      Physical hardware. EFISYS is not too small, plenty of space on /, no errors seen in the upgrade. It just didn't boot.

      I've rolled back now but anyone know what is going on and how it can be avoided?

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Looks like it's trying to boot the serial console. Try forcing a different console:
        https://docs.netgate.com/pfsense/en/latest/troubleshooting/boot-issues.html#booting-with-an-alternate-console

        Steve

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        • F
          Fastdruid @stephenw10
          last edited by

          @stephenw10

          Primary console is set to serial as it normally runs headless. I stuck a monitor on just to see what it was doing.

          Surely however even if the console is wrong it shouldn't fail to boot. It does fail, its not just displaying on serial and I can't see it.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ah, OK does it show anything on the serial console?

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            • F
              Fastdruid @stephenw10
              last edited by

              @stephenw10 I'll be 100% honest, I didn't even check it.

              Actually, I wonder if it's there isn't a physical serial (I have a USB adaptor on it) and it's related to this issue https://docs.netgate.com/pfsense/en/latest/releases/2-7-2.html#efi-issue-on-proxmox-ve

              I can try forcing it to video on my next attempt but I need to have more time available when I attempt it!

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Yup, exactly. That doesn't happen in VMs that have a com port.

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                • F
                  Fastdruid @stephenw10
                  last edited by

                  @stephenw10 I mean arguably the upgrader should check first and fail rather than leaving it in a broken state... but lets not go there!

                  Is there anything on 2.7.0 I can manual check first?

                  I'll download 2.7.0, 2.7.1 and 2.7.2 images beforehand this time (I had to revert back to 2.6.0 and then upgrade again to 2.7.0 as I was lulled into a false sense of complacency from the 2.6.0->2.7.0 upgrade and didn't bother with downloading 2.7.0).

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Unclear if there's anything that can be tested. AFAIK there is no significant difference between the console drivers in 2.7.0 and 2.7.2.

                    What hardware are you actually using there?

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                    • F
                      Fastdruid @stephenw10
                      last edited by

                      @stephenw10

                      Basically one of these: https://www.aliexpress.com/item/1005004844606515.html
                      Although that was the one I bought mine is with an N5000, 4GB RAM and 128GB SSD.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, well I'm not aware of any specific issue with that CPU platform. Could be something BIOS specific.

                        I would try a clean 2.7.2 install and see if it fails the same way.

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