Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Wan DHCP to PPPOE problem

    Scheduled Pinned Locked Moved General pfSense Questions
    19 Posts 3 Posters 511 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • F
      fyler2013
      last edited by

      Hello Good Morning to everyone,

      Hope anyone can help me with my pfsense 2.7.2 ce, I currently switched provider from rogers wan hdcp to bell pppoe. I have my pfsense working using wan dhcp but if use wan pppoe no accesss to internet. If I setup pfsense on WAN pppoe and input my credentials I get a public ip but cannot go to any website. If I ping on my pfsense google all lost (cannot ping any site). If I use the wan DHCP, it works but I get private Ip and double nat.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        So you get a public IP on WAN with a valid gateway but cannot ping out over it even from pfSense itself? Can you ping the gateway even?

        Steve

        1 Reply Last reply Reply Quote 0
        • F
          fyler2013
          last edited by

          Good Morning,
          Thanks for response. Yes I can get public IP, but cannot access youtube or anything

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Well first try to ping by IP directly from pfSense.

            So try to ping, for example 8.8.8.8.

            If that fails try to ping the gateway IP.

            What error is shown when you try to ping google.com?

            1 Reply Last reply Reply Quote 0
            • F
              fyler2013
              last edited by

              Hello if I ping my public ip from pfsense I get response 0 pocket loss

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Try to ping some external IP. The some external FQDN. Like:

                Screenshot from 2024-08-13 15-16-22.png

                Screenshot from 2024-08-13 15-17-01.png

                1 Reply Last reply Reply Quote 1
                • F
                  fyler2013
                  last edited by

                  PiCapture.PNG Capture1.PNG

                  If I ping google
                  and my public Ip

                  1 Reply Last reply Reply Quote 0
                  • F
                    fyler2013
                    last edited by

                    Capture2.PNG

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Ok so it thinks it has a route and tries to ping but sees no replies.

                      Can you ping the gateway IP address? Or does the gateway show as up in Status > Gateways?

                      Check Diag > Routes. The default route should be via the PPPoE gateway.

                      1 Reply Last reply Reply Quote 1
                      • F
                        fyler2013
                        last edited by

                        Capture3.PNG Capture4.PNG

                        1 Reply Last reply Reply Quote 0
                        • F
                          fyler2013
                          last edited by

                          Capture5.PNG

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            There is no need to obscure the gateway address, it's in a private subnet.

                            But it doesn't matter because it looks like you don't have a default route.

                            Go to System > Routing > Gateways. Edit and resave the PPPoE gateway then check the routing table again.

                            1 Reply Last reply Reply Quote 1
                            • F
                              fyler2013
                              last edited by

                              Capture8.PNG Capture9.PNG

                              I edit and save , still cannot ping 8.8.8.8

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by stephenw10

                                Oh, because you have 8.8.8.8 set as the monitoring IP for a VPN. That sets a static route for it via that VPN.

                                Try a different IP that isn't in the routing table.

                                Do you now see a default route in the routing table?

                                F 1 Reply Last reply Reply Quote 0
                                • F
                                  fyler2013 @stephenw10
                                  last edited by

                                  @stephenw10 Capture10.PNG

                                  I Try ping 208.67.222.222 = 100% loss
                                  I try ping my default gateway = 100% loss

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Looks like it's not connected to PPPoE there at all. The PPPoE interface and gateway are not in the table. And there is still no default route.

                                    It should something more like:
                                    Screenshot from 2024-08-13 21-47-13.png

                                    F 1 Reply Last reply Reply Quote 1
                                    • F
                                      fyler2013 @stephenw10
                                      last edited by

                                      @stephenw10 1.PNG 2.PNG 3.PNG

                                      THANK You Very MUCH.
                                      Its WORKING Now because of your help.
                                      I just followed you to set Default Gateway to PPPOE Wan. Then reboot modem router everything. Now working. THANKS

                                      1 Reply Last reply Reply Quote 1
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Ah, nice! 👍

                                        1 Reply Last reply Reply Quote 0
                                        • P
                                          palwast
                                          last edited by

                                          This post is deleted!
                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post
                                          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.