6100 lost its ix[0-3] interfaces

xtp237

After unplugging the 6100 (before the arrival of an oncoming storm) at the next reboot it seems to be missing all its ix interfaces. The relevant portion of the boot messages is:

pcib10: <ACPI PCI-PCI bridge> at device 23.0 on pci0
pci10: <ACPI PCI bus> on pcib10
ix0: <Intel(R) X553 L (1GbE)> mem 0x80400000-0x805fffff,0x80604000-0x80607fff at device 0.0 on pci10
ix0: Hardware initialization failed
ix0: IFDI_ATTACH_PRE failed 5
device_attach: ix0 attach returned 5
ix0: <Intel(R) X553 L (1GbE)> mem 0x80200000-0x803fffff,0x80600000-0x80603fff at device 0.1 on pci10
ix0: Hardware initialization failed
ix0: IFDI_ATTACH_PRE failed 5
device_attach: ix0 attach returned 5
pci0: <simple comms> at device 24.0 (no driver attached)
sdhci_pci0: <Intel Denverton eMMC 5.0 Controller> mem 0x815f6000-0x815f6fff,0x815f7000-0x815f7fff at device 28.0 on pci0
sdhci_pci0: 1 slot(s) allocated

and again, a few lines below:

ix0: <Intel(R) X553 L (1GbE)> mem 0x80400000-0x805fffff,0x80604000-0x80607fff at device 0.0 on pci10
ix0: Hardware initialization failed
ix0: IFDI_ATTACH_PRE failed 5
device_attach: ix0 attach returned 5
ix0: <Intel(R) X553 L (1GbE)> mem 0x80200000-0x803fffff,0x80600000-0x80603fff at device 0.1 on pci10
ix0: Hardware initialization failed
ix0: IFDI_ATTACH_PRE failed 5
device_attach: ix0 attach returned 5
ix0: <Intel(R) X553 L (1GbE)> mem 0x80400000-0x805fffff,0x80604000-0x80607fff at device 0.0 on pci10
ix0: Hardware initialization failed
ix0: IFDI_ATTACH_PRE failed 5
device_attach: ix0 attach returned 5
ix0: <Intel(R) X553 L (1GbE)> mem 0x80200000-0x803fffff,0x80600000-0x80603fff at device 0.1 on pci10
ix0: Hardware initialization failed
ix0: IFDI_ATTACH_PRE failed 5
device_attach: ix0 attach returned 5

no mention of ix[1-3]. The igc[0-3] interfaces are detected properly, so I was able to assign WAN to igc0 to get around this.

Running pciconf -lv shows "none". I'm including the output and that of dmesg below.

Searching the forum, the only post I found was an analogous situation involving the 5100, but it seems that is BIOS based and I can't use the attempted solution there on the 6100.

Is this a hardware failure? Any suggestion is appreciated.

--E

dmesg.txt
pciconf.txt

stephenw10

Hmm, I assume you've tried a full power cycle since?

Do you have any additional hardware in it?

xtp237

@stephenw10

Yes, and no, no additional hardware.

stephenw10

Hmm, never seen that before. Do you have a TAC ticket open for this? If not you should open one: https://www.netgate.com/tac-support-request

xtp237

@stephenw10

I don't have a support ticket open. I'll try to get one, not sure I still get support? The appliance is ~ 2 yrs. old.

stephenw10

You should still open one. I'm not aware of an issue there but someone in TAC may have seen it. You can still get hardware support but since it's outside warranty we can't replace it.

xtp237

@stephenw10

done