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    Another Netgate with storage failure, 6 in total so far

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • GertjanG Offline
      Gertjan @SteveITS
      last edited by

      @SteveITS

      "Thinking out loud here" :
      If a (DHCP) client was set to be rejected, it will do the reject (it will answer "no") and normally, the client should take "no" for an answer - the the sofware is RFC compliant (I guess).
      Let's consider 'ISC DHCP' as the old generation.
      But its 2025, the client is probably a new generation DHCP client and won't take no for an answer, do'nt bother with RFC, so it keeps on insisting.
      Now, ISC DHCP start to log.

      It's in the admin's authority to take things one level up. It was the admin after all who decided who to serve, and who to reject.
      Go visit the client, and tell him who is boss in the town.
      Next step : MAC black list the guy and call it a day.

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 1
      • J Offline
        jdstlnet @michmoor
        last edited by

        @michmoor

        fwiw, It appears that Netgate only offers the 4200 with the 128Gb SSD, probably due to the eMMC issues.

        1 Reply Last reply Reply Quote 0
        • T Offline
          tariqali
          last edited by tariqali

          Just for reference here's my 6100 MAX failure story:
          https://forum.netgate.com/topic/198361/6100-max-nvme-failed

          1 Reply Last reply Reply Quote 1
          • F Offline
            FSC830
            last edited by

            Wow...
            very interesting thread.
            I found this just yesterday and it takes me half the night to to read it from start to end 😊 .
            Actually I am using a SG-3100 device which I switched to SATA SSD abt. 3 years ago.
            I was thinking about replacing it with a newer appliance, i.e. a SG-4200, thats why I am looking around here.
            To be honest, there is no technical reason for that, it was just to keep pfSense at the latest.
            But just this days a new v25.07 was released so I will keep my SG-3100 for a while.

            And BTW: the SMART values shows the SSD is still at 94% lifetime, so I can run the device may be until a 4300/4400/4x00 is availabe 😁 .

            Regards

            M 1 Reply Last reply Reply Quote 2
            • M Offline
              mmkkoo @FSC830
              last edited by

              @FSC830 said in Another Netgate with storage failure, 6 in total so far:

              Wow...
              very interesting thread.
              I found this just yesterday and it takes me half the night to to read it from start to end 😊 .

              same here, just finished.

              I confirm, I had no idea. Don't recall seeing it mentioned in the marketing data, docs, nor by the gurus at YT.
              I've chosen NG's hw specifically for the reliability and minimal maintenance. Knowing this probably would go 'max'.

              Adjusted the timings, no sync for tmp. Soon on my way for new ssd. Thanks.

              Can you advice me how can I check emmc healt in SG2100?

              S 1 Reply Last reply Reply Quote 1
              • S Offline
                SteveITS Galactic Empire @mmkkoo
                last edited by

                @mmkkoo
                https://docs.netgate.com/pfsense/en/latest/troubleshooting/disk-lifetime.html

                Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
                Upvote 👍 helpful posts!

                1 Reply Last reply Reply Quote 2
                • M mmkkoo referenced this topic on
                • A Online
                  ablephri @arri
                  last edited by

                  @arri Please, I need help with my bricked 6100 base model. Everything was working fine until the device stopped booting. I had no console access, and the power LED was solid blue. As many people suggested, I was able to remove the EMMC from the device with professional assistance and slotted in a B+M keyed NVMe SSD. I still don't get console access, and the power LED is solid blue. I have tried the USB installer, and still the same thing. Sadly, I am losing $890. Is there anyone who has been able to succeed with this before?

                  IMG_9123.jpegIMG_9127.jpeg

                  GertjanG 1 Reply Last reply Reply Quote 0
                  • GertjanG Offline
                    Gertjan @ablephri
                    last edited by

                    @ablephri said in Another Netgate with storage failure, 6 in total so far:

                    I had no console access

                    By correctly (without creating shorts or cuts in the traces) removing the EMMC and the BIOS can't find it anymore, and will look for other potential "drives" so it can boot from it.

                    A broken EMMC, imho, won't stop the processor from running the BIOS and communicate with you over the console.

                    No console is scary : no real proof the processor runs.

                    You've used the console access before ? Was it working before on this device ? Is your console cable ok ?

                    If the power rail is good, but for some reason it sinks the (example) 'common' clock signal to ground, then your processor can't work anymore.
                    Some good equipment (scoop, or even logic analyser) and schemas and the knowledge how to (electrically) debug this is now needed. Humm, sorry, I start to feel pessimistic about this.

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    A 1 Reply Last reply Reply Quote 0
                    • A Online
                      ablephri @Gertjan
                      last edited by

                      @Gertjan said in Another Netgate with storage failure, 6 in total so far:

                      You've used the console access before? Was it working before on this device? Is your console cable ok?

                      Please, the console used to work until the device didn't respond again. But is it possible that the computer can detect the COM port but still not be functional? I am really frustrated. The money wasted is so sad to think about.

                      GertjanG 1 Reply Last reply Reply Quote 0
                      • GertjanG Offline
                        Gertjan @ablephri
                        last edited by Gertjan

                        @ablephri said in Another Netgate with storage failure, 6 in total so far:

                        the console used to work until the device didn't respond again.

                        Ok, so chances are good that the cable is ok.
                        Removing the EMMC was a guess then ?

                        The '6100' is like a PC : removing a drive won't stop the system from booting. You need the console access to select from what device : an EMMC, or some SSD drive or even a USB key drive. Whatever happens with these "drives", the console will give output.

                        @ablephri said in Another Netgate with storage failure, 6 in total so far:

                        the computer can detect the COM port but still not be functional?

                        On the computer side, the USB plug, and the USB chip build into the cable, will power up, and communicate with the USB host (the USB circuitry build in the PC) so the 'PC' knows that an USB device is present, and with the help of the 'ID' of the USB cable chip, it will know what kind of driver it needs. In this case : a serial connection driver, also known as a 'COM' port (in the PC world) type of device. The serial connection itself, 3 wires, a common ground, a transmit and receive line, can not be auto detected like what you see if something is "plug and play". A serial connection is something from te past century.
                        So plugin in the cable makes the COM port avaible to the PC, but won't tell you anything about the presence of a connection = the receive line going up and down in a fixed frequency (115000 hz - you checked this bit rate of you port ? ) so a serial connection is establish.
                        That's also you final test : on the console port, if you can find these 'TX' and RX' traces, locate the TX line.
                        If you see the TX line go up and down frequently (shortly) after power up, you know the 6100 BIOS is outputting text. If it stays silent ........ 😰

                        No "help me" PM's please. Use the forum, the community will thank you.
                        Edit : and where are the logs ??

                        A 2 Replies Last reply Reply Quote 1
                        • A Online
                          ablephri @Gertjan
                          last edited by

                          @Gertjan Unfortunately, the COM port shows, but there's no connection on Putty.

                          1 Reply Last reply Reply Quote 0
                          • A Online
                            ablephri @Gertjan
                            last edited by

                            @Gertjan This is the status static lights i get on the device. Do they mean anything?IMG_9152.jpg

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