Rebooting Problem

fallenleavesgocrunch

After configuring my pfsense the way I like it, I make a backup (just in case) and configure a new Boot Environment.

If I attempt to reboot in to that environment I get the following error on the console and the router won't boot. If I remove power and add power again it will boot in to the correct boot environment, but some of the settings will have reverted. Which settings? depends!

I have no idea how to debug this. What does it even mean that it can't find the image information? why does it startup after a powerdown and why are some settings reverted?

Loading kernel...
/boot/kernel/kernel text=0x1a4c98 text=0xff3048 text=0x17ed568 data=0x180+0xe80 data=0x24c808+0x3b37f8 0x8+0x1d4108+0x8+0x1e9a19|
Loading configured modules...
/boot/kernel/opensolaris.ko size 0x1e2a8 at 0x37be000
/boot/kernel/zfs.ko size 0x619a40 at 0x37dd000
can't find '/boot/entropy'
can't find '/etc/hostid'
staging 0x3fa00000-0x43f40000 (not copying) tramp 0x43f40000 PT4 0x43f41000
Start @ 0xffffffff803a5000 ...
!!!! X64 Exception Type - 0D(#GP - General Protection)  CPU Apic ID - 00000000 !!!!
ExceptionData - 0000000000000000
RIP  - 000000000000101B, CS  - 0000000000000038, RFLAGS - 0000000000010006
RAX  - 00000000000008C8, RCX - 2A9952F77B3BF5F6, RDX - FFFFFFFFFFFFFFFF
RBX  - 00000000FFFFFFFF, RSP - 0000000038882CC1, RBP - FFFFFFFFFFFFFBD0
RSI  - 000000005D71A019, RDI - 0000000000000000
R8   - 0000000043F41000, R9  - FFFFFFFF803A5000, R10 - 0000000043F40FF8
R11  - FEFEFEFFFCFF6073, R12 - 0000000003F4D000, R13 - FFFFFFFFFFFFFC58
R14  - 0000000000000001, R15 - 000000005A0EB018
DS   - 0000000000000030, ES  - 0000000000000030, FS  - 0000000000000030
GS   - 0000000000000030, SS  - 0000000000000030
CR0  - 0000000080010013, CR2 - 0000000000000000, CR3 - 0000000043F41000
CR4  - 0000000000000668, CR8 - 0000000000000000
DR0  - 0000000000000000, DR1 - 0000000000000000, DR2 - 0000000000000000
DR3  - 0000000000000000, DR6 - 00000000FFFF0FF0, DR7 - 0000000000000400
GDTR - 0000000061C8E000 0000000000000047, LDTR - 0000000000000000
IDTR - 000000005A0E9018 0000000000000FFF,   TR - 0000000000000000
FXSAVE_STATE - 0000000038882920
!!!! Can't find image information. !!!!

stephenw10

Hmm, that's a panic. It only happens after making a new BE? Rebooting before that works normally?

What hardware is it? Which pfSense version?

fallenleavesgocrunch

@stephenw10 Rebooting has been unreliable since I got the device. I have found Halt to be reliable, but reboot to be a gamble.

Netgate 4200 Basic
pfSense 24.11-RELEASE

stephenw10

Hmm, well that's not right. Have you opened a support ticket for this? If not you should do so: https://www.netgate.com/tac-support-request

Have you ever done a clean re-install?

fallenleavesgocrunch

@stephenw10 I decided since I was going to do a completely clean install that I'd follow the instructions to install an nmve ssd. Much success - everything works including reboot.

But there was a mystery - tehere's a step to erase the metdata on your emmc drive. But when I got in to the recovery mode there were no drives at all.

I suspect I had a bum emmc drive and it finally gave up when I went to do the reinstall. Good/lucky timing I guess.