check_upgrade: "Updating repositories metadata" returned error code 1

[imdebating]

I have a problem with updating the system and packages. The error check_upgrade: "Updating repositories metadata" returned error code 1 shows in my notices on the menu bar.
In System -> Update, there is no version shown (see image) and the dropdown box is empty. On the update settings tab, the dropdown is also empty.

Is it possible that the NDI became corrupt and lost the registration info?

On the register page, the activation token box is blank, but I don’t remember if that was always the way.

Thanks for your help

[Gertjan]

@imdebating said in check_upgrade: "Updating repositories metadata" returned error code 1:

On the register page, the activation token box is blank, but I don’t remember if that was always the wa

It is. You use it to enter a 'token', some kind of one shot activator.
I'm using 24.11 on a 4100 - registered and its empty also.

This :

Contact TAC directly.

[stephenw10]

If you send me your NDI in chat I can check it.

[mircea.manea]

@stephenw10 I have the same issue

[stephenw10]

Send me your NDI and I'll check it.

[mircea.manea]

@stephenw10 thanks! I’ve sent it on the chat

[albertcd]

@stephenw10 after upgrade to 24.11, i get this error.
Can you help me?
Thanks

[stephenw10]

You are seeing no branches like that?

[giammarcoa3]

@stephenw10 Hi, we have the same problem, pfSense+ 24.11. The problem appeared since about 3 days ago.

[stephenw10]

It's showing as unregistered. Send me your NDI in chat and I'll check it.

[11Thirty8]

I too have this exact problem.

[janostasik]

Hello,
I have exactly same issue. I am running pfSense on Proxmox. It was all good until couple days ago i've notices empty branches and dashboard shows community edition. If i enter activation token again, it accepts it but dashboard still showing community and no updates/branches available. How can we proceed?

[stephenw10]

Send me your NDI and order number in chat and I'll check it.

[janostasik]

@stephenw10 Thank you, meanwhile I am in touch with LEV from netgate TAC. Already know about interface amount vs NDI.

[stephenw10]

Ah, OK. They can check that for you then.

[Donny]

Today I upgrade pfsense 2.7.2 to version 2.8 after reboot it shows in my notices on the menu bar also :
Upgrade
check_upgrade: "Updating repositories metadata" returned error code 1 @ 2025-05-30 13:34:24

[stephenw10]

It may fail during the upgrade or at reboot. Does that message return if you clear it? Can you see the available packages list?

[Donny]

How can I clear this message? I only see x Close and Mark All as Read buttons. yes I can see available packages list.

[stephenw10]

Mark it as read and it should be removed from the dashboard.

[Donny]

Ok I will try it.
I did Mark All as Read. After I reboot pfsense. Notice come back again
Upgrade
check_upgrade: "Updating repositories metadata" returned error code 1 @ 2025-05-31 01:23:18

! Before upgrading pfSense from version 2.7.2 to 2.8, I removed all the installed packages. After completing the upgrade, I reinstalled the same packages again.