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    NUT + CPS EC650LCD not working

    Scheduled Pinned Locked Moved UPS Tools
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    • B
      bigagt
      last edited by

      Hello,
      I'm on pfSense 2.7.2 running on a Protectli Vault 4, attempting to use nut 2.8.2_1 with my new CPS EC650LCD.

      This doesn't seem to be working out of the box, and I can't find an indication as to where it's failing.

      I did start pumping "user=root" into the driver args to resolve this error:
      usbhid-ups[42439]: writepid: fopen /var/db/nut/usbhid-ups-EC650LCD.pid: Permission denied

      Once I started using "user=root" that error went away, but it still is not loading the service properly. The "UPS Status" page says:
      "Status Alert: The UPS requires attention"

      When I go to Status->Services->nut, the service is not active. Attempting to activate it spins for a few seconds, then just returns to inactive. In the System Logs, it just says:
      php-fpm[379]: /nut_settings.php: Starting service nut
      usbhid-ups[48657]: Startup successful

      Running usbconfig gives me the following output:
      ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
      ugen0.1.0: uhub0: <Intel XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1>
      ugen0.2: <CPS EC650LCD> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (50mA)

      Any advice that you can give to further troubleshoot would be much appreciated!

      E 1 Reply Last reply Reply Quote 0
      • E
        elvisimprsntr @bigagt
        last edited by elvisimprsntr

        @bigagt

        I have an APC connected to pfSense and a CPS connected to a Linux desktop client.

        I added user=root for similar errors in a previous CE NUT release.

        Screenshot 2025-04-17 at 5.22.04 AM.png

        usbconfig 

ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.2: <vendor 0x214b USB2.0 HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (100mA)
ugen0.3: <American Power Conversion Back-UPS XS 1500M FW:947.d11 .D USB FW:d11> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (2mA)

        Run nut-scanner to confirm NUT can detect the UPS

        nut-scanner 

Scanning USB bus.
No start IP, skipping SNMP
Scanning XML/HTTP bus.
No start IP, skipping NUT bus (old connect method)
Scanning NUT simulation devices.
Scanning NUT bus (avahi method).
Error sending Eaton <SCAN_REQUEST/> to <broadcast>, #1/3
Failed to create Avahi client: Daemon not running
Error sending Eaton <SCAN_REQUEST/> to <broadcast>, #2/3
Error sending Eaton <SCAN_REQUEST/> to <broadcast>, #3/3
[nutdev1]
	driver = "usbhid-ups"
	port = "auto"
	vendorid = "051D"
	productid = "0002"
	product = "Back-UPS XS 1500M FW:947.d11 .D USB FW:d11"
	serial = "3B2125X60993"
	vendor = "American Power Conversion"
	bus = "000"
	device = "003"
	busport = "001"

        See what usbdump shows.

        usbdump -d ugen0.3 # <- ugen0.2 in your case.

06:01:38.926816 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.927034 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=4,IVAL=0,ERR=0
06:01:38.927058 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.927285 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=4,IVAL=0,ERR=0
06:01:38.927307 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.927411 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=4,IVAL=0,ERR=0
06:01:38.927435 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.927656 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=12,IVAL=0,ERR=0
06:01:38.927692 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.927908 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=4,IVAL=0,ERR=0
06:01:38.927948 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.928158 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=4,IVAL=0,ERR=0
06:01:38.928190 usbus0.3 SUBM-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=8,IVAL=0
06:01:38.928404 usbus0.3 DONE-CTRL-EP=00000080,SPD=FULL,NFR=2,SLEN=4,IVAL=0,ERR=0

        Try polling the UPS using the upsc command

        upsc apcups # <- UPS Name. Default is upsmon.  Yours might be EC650LCD based on your post.

battery.charge: 99
battery.charge.low: 10
battery.charge.warning: 50
battery.date: 2001/09/25
battery.mfr.date: 2021/06/23
battery.runtime: 3663
battery.runtime.low: 120
battery.type: PbAc
battery.voltage: 27.3
battery.voltage.nominal: 24.0
device.mfr: American Power Conversion
device.model: Back-UPS XS 1500M
device.serial: 3B2125X60993  
device.type: ups
driver.debug: 0
driver.flag.allow_killpower: 0
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.synchronous: auto
driver.state: quiet
driver.version: 2.8.1.1
driver.version.data: APC HID 0.100
driver.version.internal: 0.52
driver.version.usb: libusb-1.0.0 (API: 0x1000102)
input.sensitivity: medium
input.transfer.high: 139
input.transfer.low: 88
input.transfer.reason: input voltage out of range
input.voltage: 122.0
input.voltage.nominal: 120
ups.beeper.status: enabled
ups.delay.shutdown: 20
ups.firmware: 947.d11 .D
ups.firmware.aux: d11     
ups.load: 11
ups.mfr: American Power Conversion
ups.mfr.date: 2021/06/23
ups.model: Back-UPS XS 1500M
ups.productid: 0002
ups.realpower.nominal: 900
ups.serial: 3B2125X60993  
ups.status: OL CHRG
ups.test.result: No test initiated
ups.timer.reboot: 0
ups.timer.shutdown: -1
ups.vendorid: 051d
        B 1 Reply Last reply Reply Quote 0
        • B
          bigagt @elvisimprsntr
          last edited by

          @elvisimprsntr Thanks for the reply!

          running nut-scanner fails:

          ld-elf.so.1: Shared object "libssl.so.30" not found, required by "nut-scanner"

          usbdump -d ugen0.2
          Output attached.
          usbdump.txt

          E GertjanG 2 Replies Last reply Reply Quote 0
          • E
            elvisimprsntr @bigagt
            last edited by elvisimprsntr

            @bigagt

            What does the /usr/lib folder contain?

            /usr/lib: ls -lart libssl*
-r--r--r--  1 root wheel  612912 Jun 28  2023 libssl.so.111
-r--r--r--  1 root wheel  695488 Dec  6  2023 libssl.so.30
lrwxr-xr-x  1 root wheel      12 Dec  6  2023 libssl.so -> libssl.so.30
-r--r--r--  1 root wheel 3959538 Dec  6  2023 libssl.a

            Try -U option

            nut-scanner -U
            1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @bigagt
              last edited by

              @bigagt said in NUT + CPS EC650LCD not working:

              ld-elf.so.1: Shared object "libssl.so.30" not found, required by "nut-scanner"

              That's not good at all.
              nut-scanner, and probably all of the nut binaries, will fail.
              Messages like "Shared object "libssl.so.30" not found" mean that the installed package is to 'new' or your pfSense kernel version is to old ^^
              Can you upgrade to the way newer 2.8.0 Beta ? as its out for weeks now, and from what I can see here on the forum, it's quiet good / stable / usable.

              I'm using :
              f2681246-8fe1-47d2-ad6e-3eaed3f1c60b-image.png

              but that's with the latest pfSense Plus third (latest as of today) beta version.
              That version, and the latest "2.8.0" have much in common.

              nut-scanner -U
              give me :

              [25.03-BETA][root@pfSense.bhf.tld]/root: nut-scanner -U
Scanning USB bus.
[nutdev-usb1]
        driver = "usbhid-ups"
        port = "auto"
        vendorid = "051D"
        productid = "0002"
        product = "Back-UPS XS 700U   FW:924.Z5 .I USB FW:Z5"
        serial = "3BX926X61525"
        vendor = "American Power Conversion"
        # bus = "000"
        # device = "002"
        # busport = "003"

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              1 Reply Last reply Reply Quote 0
              • dennypageD
                dennypage
                last edited by

                You have a mismatch between the OS (pfSense) and the installed nut package. Be sure to have the right version selected in updates, then remove and re-install the nut package.

                B 1 Reply Last reply Reply Quote 0
                • B
                  bigagt @dennypage
                  last edited by

                  Thanks, all! Upgrading to the latest pfSense Beta fixed it!

                  1 Reply Last reply Reply Quote 0
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