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    Installed pfsense but no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • B Online
      bagman @SteveITS
      last edited by bagman

      @SteveITS it's saying no DHCPOFFERS received

      It also looks to be trying to use the wrong IP address on the wan port compared to the one I set it up with.

      If I plug my internet directly into my isp router it connects to the internet straight away.

      What mac address should I use?

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        Yes the ISP could be locked to the MAC of the old router. You may be able to clear that by power cycling the modem.

        Otherwise you would want to spoof the MAC of the ISP router on the pfSense WAN so the ISP sees it as the same device.

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        • S Offline
          SteveITS Galactic Empire @bagman
          last edited by

          @bagman said in Installed pfsense but no internet:

          wrong IP address on the wan port compared to the one I set it up with

          Per https://photos.app.goo.gl/2FBp52RGpvBo18HbA it's set to DHCP.

          Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
          When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
          Upvote ๐Ÿ‘ helpful posts!

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          • B Online
            bagman @stephenw10
            last edited by

            @stephenw10 so I should login to my isp router, find out the Mac address. Then input that Mac address on my pfsense wan interface?

            S stephenw10S 2 Replies Last reply Reply Quote 0
            • S Offline
              SteveITS Galactic Empire @bagman
              last edited by

              @bagman We mean, the MAC of what you were using (what works).

              If I plug my internet directly into my isp router it connects

              Is "my Internet" a router? A PC?

              Did you power off the ISP router?

              Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
              When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
              Upvote ๐Ÿ‘ helpful posts!

              B 1 Reply Last reply Reply Quote 0
              • stephenw10S Offline
                stephenw10 Netgate Administrator @bagman
                last edited by

                @bagman said in Installed pfsense but no internet:

                so I should login to my isp router, find out the Mac address. Then input that Mac address on my pfsense wan interface?

                Yes I would try that. It's MAC is probably also on the label.

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                • B Online
                  bagman @SteveITS
                  last edited by

                  @SteveITS sorry for my poor explanation

                  My internet= cable into my property

                  Everytime I am plugging my internet directly into my pfsense pc. I then connect to it with my laptop using the lan port.

                  My isp router is completely powered down when I do this.

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    There is probably a modem between the physical wire coming in and the Ethernet cable you connect to pfSense though?

                    Rebooting that may release any MAC lock if you can't easily find the MAC of the ISP router.

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                    • B Online
                      bagman @stephenw10
                      last edited by

                      @stephenw10 my internet comes through the wall of my house into a SDX 611 GPON ONT

                      I don't think it's a modem?

                      chpalmerC 1 Reply Last reply Reply Quote 0
                      • B Online
                        bagman @stephenw10
                        last edited by

                        @stephenw10 changing the MAC address didn't work :(

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                        • stephenw10S Offline
                          stephenw10 Netgate Administrator
                          last edited by

                          Ok, it's unlikely to be MAC locked if it's GPON. Can you tell us who your ISP is? BT?

                          I wouldn't expect anything special to be required here but some ISPs do odd things. It might require a specific client identifier or VLAN.

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                          • chpalmerC Offline
                            chpalmer @bagman
                            last edited by

                            @bagman said in Installed pfsense but no internet:

                            SDX 611 GPON

                            Its an Adtran!

                            https://www.adtran.com/en/products-and-services/sdx-600-series

                            Does your ISP use PPPoe or?

                            Around here a local ISP allows one connection. That is based on the MAC address.. The lease time is over 24 hours. Plug it out Friday night.. it will work Sunday morning.. kind of thing.

                            Triggering snowflakes one by one..
                            Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                            • stephenw10S Offline
                              stephenw10 Netgate Administrator
                              last edited by

                              Oh, right of course ๐Ÿคฆ If it's BT (or some 3rd party ISP using them) it will be PPPoE not DHCP.

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                              • B Online
                                bagman @stephenw10
                                last edited by

                                @stephenw10 my Isp is Vodafone

                                stephenw10S 1 Reply Last reply Reply Quote 0
                                • B Online
                                  bagman @chpalmer
                                  last edited by

                                  @chpalmer OK I will power off the Adtran SDX box for over 24 hours and reset the PFSense MAC address and try again.

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                                  • stephenw10S Offline
                                    stephenw10 Netgate Administrator @bagman
                                    last edited by

                                    But is it in the UK coming in over Openreach connection? If so you will need to configured PPPoE.

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                                    • B Online
                                      bagman @stephenw10
                                      last edited by

                                      @stephenw10 yes I am based in the UK, I believe it is coming in on a openreach connection.

                                      What do I need to change to set it up for PPPOE?

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