Internet Connection UP and Down

[root2020]

I am trying to troubleshoot this issue with Qwest DSL my pfsense box. Qwest said that we had a bad model of modem that reboots from time to time, so I replaced it last night with a new model. I am using PPoE user and password to connect to the modem through pfsense. I am using pfsense 2.0 RC1.

Do you think the following logs would indicate a internet line issue, pfsense hardware or software error? Please help this is for a business with site to site openvpn connection.

Thank you in advance!

Jun 7 17:28:30 apinger: Starting Alarm Pinger, apinger(24986)
Jun 7 17:28:30 apinger: No usable targets found, exiting
Jun 7 17:28:35 apinger: Starting Alarm Pinger, apinger(39506)
Jun 7 17:30:35 apinger: Error while feeding rrdtool: Broken pipe
Jun 7 17:31:35 apinger: /usr/local/bin/rrdtool respawning too fast, waiting 300s.
Jun 8 03:12:05 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** loss ***
Jun 8 03:12:43 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 03:13:06 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 03:13:06 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** loss ***
Jun 8 08:00:15 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** loss ***
Jun 8 08:01:05 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** loss ***
Jun 8 12:29:07 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** loss ***
Jun 8 12:32:29 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 12:33:42 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 12:33:42 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** loss ***
Jun 8 12:33:43 apinger: Exiting on signal 15.
Jun 8 12:33:45 apinger: Starting Alarm Pinger, apinger(2846)
Jun 8 12:48:42 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 12:49:19 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 13:52:11 apinger: ALARM: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 13:53:30 apinger: alarm canceled: GW_WAN(xx.xx.xx.xx) *** down ***
Jun 8 13:53:31 apinger: Exiting on signal 15.
Jun 8 13:53:32 apinger: Starting Alarm Pinger, apinger(28729)

[cmb]

That shows you're seeing loss which is most likely a problem with your modem or line, but PPPoE logs would be more telling.

[root2020]

FYI - My PPPoE Raw and PPPoE Logins logs are both empty. Maybe I am not getting errors or I don't have logging enabled for PPPoE? Am I looking in the right place for these logs?

I am looking at Logs > VPN PPPoE Raw and Logins, is this the right place? I also searched my system logs and don't see any ppp or PPPoE messages.

[jimp]

That is not the right place, those logs are for the PPPoE server. The PPPoE WAN type connection logs are just in the standard system log, iirc.

[root2020]

Thanks Jimp,

Ok, yeah I did a filter and I never found any PPPoE stuff in the System Log, so I guess my PPPoE is ok.

[jimp]

It wouldn't say PPPoE necessarily. The name of the program that does it is mpd.