Newbie Setup - Cannot Ping / No DNS - Can AutoUpdate Gateway Online



  • I can't get internet on my Firebox and the setup is so simple, this should be an easy fix. I can update from the WebGUI but cannot ping or get DNS resolution. The Gateway is online and I have a Fidelity T1 line.

    I manually configured a laptop with the following settings (first 3 octets are made up)
    IP 77.7.177.219
    255.255.255.248
    77.7.177.217 (gateway)
    70.60.50.210 (DNS1)
    70.60.50.219 (DNS2)
    –The laptop connects to the internet, I disconnected the network cable from the laptop, and plugged it into a factory reset PFSense router installed on a watchguard x750e. This is configured as WAN.

    _____WAN Settings
    Type=static
    IP=77.7.177.219 / 29
    Gateway=77.7.177.217
    _____General Setup /
    DNS=70.60.50.210 use WAN as Gateway
    DNS=70.60.50.219 none as 'use gateway'
    DNS= 8.8.4.4 (use WAN as gateway)
    _____Status / Gateway
    Shows up as online
    _____Diagnostics / Ping
    Ping 8.8.8.8 shows up as '100% loss'
    Ping 8.8.4.4 shows up as '100% loss'
    _____Diagnostics / DNS Lookup
    enter "google.com" shows up as no response for the following servers
    127.0.0.1 | 70.60.50.210 | 70.60.50.219 | 8.8.4.4
    _____Status / Dashboard / Update Status
    I can update from the WebGUI, so its not hardware related, anybody know where to check?


  • Netgate Administrator

    Hmm, that's very odd. The box needs functional DNS and IP connectivty to check the update status. Does the package list show correctly?

    Do you have a default gateway set? System: Routing: Gateways:

    Since the gateway shows as online you can presumably ping that.

    Steve



  • My gateway status is 'online' but i cannot ping my gateway from the IP of my Firebox but I can from other systems on the switch.
    [Gateway (#.#.#.217)] – switch -- [Firebox (#.#.#.219) & ServerA (#.#.#.220)]



  • @ljadmin:

    My gateway status is 'online' but i cannot ping my gateway from the IP of my Firebox but I can from other systems on the switch.
    [Gateway (#.#.#.217)] – switch -- [Firebox (#.#.#.219) & ServerA (#.#.#.220)]

    What does ping report? (a png report is nearly always more informative than "cannot ping").

    How many interfaces have you configured on the firebox? How many of them are in the same IP subnet as the pfSense WAN interface?

    I presume the switch you mentioned is connected to the pfSense WAN interface and Server A such that Server A can directly contact the gateway (bypassing the Firebox).


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