NTOP 5.0.1 v2.3 not working under pfsense 2.1-RC1

[miles267]

Recently upgraded to pfsense 2.1-RC1.  Prior to the update (from RC0), NTOP installed and operated without issue.  Since updating to 2.1-RC1, NTOP installs and allows me to access the settings screen, but won't launch.  when I go to Diagnostics > ntop, it returns a 'Connection was reset' error page.  I've tried to uninstall/re-install ntop, click the XML option, etc.  Each method works successfully, only ntop connection reset message appears.  The ntop service itself is running steady.  Thanks.

[jimp]

It's working fine, here, on the latest 2.1 snapshot with the current ntop package.

Anything in the system logs from ntop?

[miles267]

@jimp:

It's working fine, here, on the latest 2.1 snapshot with the current ntop package.

Anything in the system logs from ntop?

Not really.  If I got into the NTOP Settings and click SAVE.  Then attempt to 'Access Ntop', I receive a 'connection reset' message and must BACK to pfsense.  However the system log immediately reflects this:

Aug 12 10:41:23 ntop[41094]: THREADMGMT[t685773120]: ntop RUNSTATE: INIT(2)
Aug 12 10:41:23 ntop[41094]: THREADMGMT[t685773120]: ntop RUNSTATE: PREINIT(1)
Aug 12 10:41:19 ntop[16182]: THREADMGMT[t685773120]: ntop RUNSTATE: INIT(2)
Aug 12 10:41:19 ntop[16182]: THREADMGMT[t685773120]: ntop RUNSTATE: PREINIT(1)
Aug 12 10:40:58 check_reload_status: Syncing firewall
Aug 12 10:40:57 ntop[12204]: THREADMGMT[t685773120]: ntop RUNSTATE: INIT(2)
Aug 12 10:40:57 ntop[12204]: THREADMGMT[t685773120]: ntop RUNSTATE: PREINIT(1)
Aug 12 10:40:53 ntop[11639]: THREADMGMT[t685773120]: ntop RUNSTATE: INIT(2)
Aug 12 10:40:53 ntop[11639]: THREADMGMT[t685773120]: ntop RUNSTATE: PREINIT(1)

[jimp]

That's right at the place it should be daemonizing and running.

Which interface(s) did you select in the NTOP config? What type of NICs are they?

[miles267]

I only enabled for LAN.  It has worked in the past on pf2.0RC0 just prior to me updating to RC1 this past weekend.  It's a Supermicro X7SPA-HF mini ITX motherboard so they are Intel NICs.  Wasn't sure if there's anything I can do to uninstall and completely wipe NTOP package from my system in order to reinstall clean?

[jimp]

uninstall the ntop package and then from the command line check "pbi_info" to see if it is still listed. If it is, use "pbi_delete <exact name="" as="" shown="" in="" pbi_info="">" to remove it, and then reinstall.</exact>

[miles267]

@jimp:

uninstall the ntop package and then from the command line check "pbi_info" to see if it is still listed. If it is, use "pbi_delete <exact name="" as="" shown="" in="" pbi_info="">" to remove it, and then reinstall.</exact>

after uninstalling ntop package, I'm not finding a pbi_info anywhere… or perhaps am not looking in right location.

EDIT: I did notice upon clicking the CHANGE option in NTOP Settings that pfsense appears somewhat unresponsive (waiting state) ... 30-60 seconds before I am able to click another web option.  i don't recall there being such a delay in the past.

[dale]

Hi

I have the same problem.
I'm running pfsense 2.0.3 x86

This is the only thing I get in the logs:

Sep 14 19:40:26 php: /pkg_mgr_install.php: Beginning package installation for ntop.
Sep 14 19:45:07 check_reload_status: Syncing firewall
Sep 14 19:45:08 check_reload_status: Reloading filter
Sep 14 19:46:40 php: /pkg_edit.php: The command '/usr/local/etc/rc.d/ntop.sh stop' returned exit code '1', the output was 'No matching processes were found'
Sep 14 19:46:42 check_reload_status: Syncing firewall
Sep 14 19:46:44 php: /pkg_edit.php: The command '/usr/local/etc/rc.d/ntop.sh stop' returned exit code '1', the output was 'No matching processes were found'

Seems like ntop is not starting at all.
Reinstalled and it didn't help at all.
pbi_info was clean.

BR Chris

EDIT:

This is what I get when I start it up directly from ssh:

[2.0.3-RELEASE][dale@asdf]/home/dale(1): /usr/local/etc/rc.d/ntop.sh start
/libexec/ld-elf.so.1: Shared object "libpcap.so.1" not found, required by "ntop"
[2.0.3-RELEASE][dale@asdf]/home/dale(2):

BR Chris

[crsevert]

I am experiencing the same exact problem. Any ideas?

[Jey-B]

Same problem for me, on pfSense 2.0.3, 3 firewalls.
:-\

[toby]

Hi all,

I had a similar problem after updating and tried the reinstall approach.

What I found was that I had to go back into ntop settings and set a new admin password. After I did this, the service started normally.

Cheers,

Toby