Fresh install cant access a site



  • fresh install to see if i could resolve this issue I cannot get to http://mailbeez.com/ response in browser is The server at mailbeez.com is taking too long to respond.

    I have tried a lot of suggestions regarding similar issues posted throughout this thread but I can not figure this one out.

    setup is basic just installed no rules nothing additional has been done.

    I work for the ISP where I live as a service technician so I have 4 active modems in which i can connect directly to I can connect mailbeez.com. Also when hooked to a regular SOHO router linksys e4200 I can connect to that site.
    I only have this issue when connected through my LAN–>pfsense-->WAN

    I have been a user and donator since 2011 version 2.0 was released I always have been able to find my answers by going to this forum except for this issue has me confused.

    Proto Source -> Router -> Destination State
    tcp 176.9.124.20:80 <- 192.168.1.103:15714 CLOSED:SYN_SENT
    tcp 192.168.1.103:15714 -> X.X.X.X:15468 -> 176.9.124.20:80 SYN_SENT:CLOSED
    tcp 176.9.124.20:80 <- 192.168.1.103:15715 CLOSED:SYN_SENT
    tcp 192.168.1.103:15715 -> X.X.X.X:52774 -> 176.9.124.20:80 SYN_SENT:CLOSED

    Thanks in advanced
    Ray



  • Weird.  All other sites work for you?



  • @kejianshi:

    Weird.  All other sites work for you?

    Yes sir no other site gives me this issue.

    Its on all my nodes in my network (tablet, PC, Mac, Iphone, Laptop) when routed through pfsense. Other access links in my home they all can go to that site.

    It keep thinking it has something to do with the fact that the server response when pinged even from outside my firewall on a different access link the response times are like so.

    Approximate round trip times in milli-seconds:
        Minimum = 134ms, Maximum = 137ms, Average = 135ms

    But then again I can access every other slow loading page I have encountered so don't know what makes this one different.



  • You are running a proxy server on pfsense right?



  • @kejianshi:

    You are running a proxy server on pfsense right?

    Nope just wiped the HD and did a fresh install configured DHCP on the LAN verified internet access and attempted to go to that web page and failed. No squid or other packages have been installed yet.



  • Weird - Seems like a DNS issue but its quite selective.



  • @kejianshi:

    Weird - Seems like a DNS issue but its quite selective.

    wouldn't going to the sites IP in a web browser negate a DNS issue if it yields the same results connection time out? http://176.9.124.20



  • No - Because when I go directly to the IP, it times me out but when I use the normal web name it doesn't.

    I assume this is something to do with them maybe having a proxy in front of their site.

    can you go to www.hulu.com ???



  • @kejianshi:

    No - Because when I go directly to the IP, it times me out but when I use the normal web name it doesn't.

    I assume this is something to do with them maybe having a proxy in front of their site.

    can you go to www.hulu.com ???

    yea www.hulu.com works fine loaded up fast



  • Very weird.  What is the exact error you get when you try to browse the site?



  • @kejianshi:

    Very weird.  What is the exact error you get when you try to browse the site?

    The connection has timed out

    The server at www.mailbeez.com is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few
        moments.
      If you are unable to load any pages, check your computer's network
        connection.
      If your computer or network is protected by a firewall or proxy, make sure
        that Firefox is permitted to access the Web.



  • Are you running any country blockers or IP blockers or anything?  No SNORT?



  • Go to your gui / Diagnostics/ DNS lookup

    diag_dns.php

    Enter mailbeez.com there and see what you get.



  • BTW - Just to be sure, www.mailbeez.com isn't your site is it?



  • @chpalmer:

    Go to your gui / Diagnostics/ DNS lookup

    diag_dns.php

    Enter mailbeez.com there and see what you get.

    DNS forwarder on same result
    Server Query time
    127.0.0.1    8 msec
    8.8.8.8 30 msec
    8.8.4.4 31 msec

    DNS forwarder off same result
    Server Query time
    8.8.8.8 50 msec
    8.8.4.4 32 msec

    MY ISP DNS same results (holy cow latency)
    Server       Query time
    65.32.1.65 256 msec
    65.32.1.70 268 msec



  • @kejianshi:

    Are you running any country blockers or IP blockers or anything?  No SNORT?

    Fresh install LAN and wan default settings no packages yet



  • @kejianshi:

    BTW - Just to be sure, www.mailbeez.com isn't your site is it?

    I wish lol



  • The route from you to them is probably broken somewhere along the way. 
    Lets see.

    run this command from linux terminal

    mtr -c 25 –report -n mailbeez.com

    (If you don't have linux handy, you can go to packages and install mtr-nox11, then go into the shell and run that command.  Hopefully we will see where things are broken.)

    Edit:  You can also run that command from diagnostics > mtr in the pfsense web gui.  (after you install the package)

    then just drop in mailbeez.com in the top blank and 25 in the count blank then run and wait for results.



  • @brebix:

    @chpalmer:

    Go to your gui / Diagnostics/ DNS lookup

    diag_dns.php

    Enter mailbeez.com there and see what you get.

    DNS forwarder on same result
    Server Query time
    127.0.0.1    8 msec
    8.8.8.8 30 msec
    8.8.4.4 31 msec

    DNS forwarder off same result
    Server Query time
    8.8.8.8 50 msec
    8.8.4.4 32 msec

    MY ISP DNS same results (holy cow latency)
    Server       Query time
    65.32.1.65 256 msec
    65.32.1.70 268 msec

    What IP address did it give you?

    Trivial I know but it all the clues…



  • @kejianshi:

    The route from you to them is probably broken somewhere along the way. 
    Lets see.

    run this command from linux terminal

    mtr -c 25 –report -n mailbeez.com

    (If you don't have linux handy, you can go to packages and install mtr-nox11, then go into the shell and run that command.  Hopefully we will see where things are broken.)

    lol read my mind was running mtr as you edited that

    I didn't want to physically move so I used winmtr

    not to interesting results
    |–----------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                  |

    Host              -  % Sent Recv Best Avrg Wrst Last
    192.168.1.1 -    0 26 26 0 0 0 0
    No response from host - 100 6 0 0 0 0 0
    71.44.1.106 -    0 26 26 7 9 16 8
    72.31.211.158 -  0 26 26 11 17 25 13
    72.31.2.146 -    0 26 26 12 18 26 20
    72.31.208.2 -    0 26 26 9 14 20 17
    4.68.70.149 -    0 26 26 8 12 47 12
    4.69.148.213 -    0 26 26 124 128 135 127
    4.69.151.254 -    0 26 26 127 131 137 129
    4.69.140.142 -    0 26 26 125 128 137 125
    4.69.148.253 -    0 26 26 125 128 134 126
    4.69.132.86 -    0 26 26 127 129 137 127
    4.69.134.134 -    0 26 26 128 131 141 129
    4.69.134.149 -    0 26 26 124 131 143 131
    4.69.137.61 -    0 26 26 127 131 137 130
    4.69.143.137 -    0 26 26 124 127 133 129
    4.69.140.6 -      0 26 26 124 128 141 125
    4.69.154.75 -    0 26 26 130 133 173 132
    195.16.162.254 -    0 26 26 129 133 154 129
    213.239.245.25 -    0 26 26 131 133 141 131
    213.239.245.30 -    0 26 26 133 135 141 133
    213.239.245.90 -    5 22 21 0 136 146 136
    213.239.244.51 -    0 26 26 136 138 144 139
    176.9.124.20 -    0 26 26 134 136 145 138
    ________________________________________________ ______ ______ ______ ______ ______ ______

    However check this out I drew up a diagram real quick
    it seems that when my staticly assigned IP is my GW connected to my pfsense box I cannot access the site. However with my PC connected direct to the modem with the same static IP and GW information it works fine.

    Just for the hell of it I threw in a residential modem with a publicly assigned dynamic IP from ISP and hooked that up to my pfsense box.... Guess what works fine

    The mtr results on the residential modem with a publicly assigned dynamic IP
    Same results more or less
    |------------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                  |

    Host              -  % Sent Recv Best Avrg Wrst Last
    192.168.1.1 -    0 25 25 0 0 1 0
    No response from host -  100 6 0 0 0 0 0
    71.44.1.106 -    0 25 25 8 11 18 12
    72.31.211.158 -    0 25 25 10 17 25 13
    72.31.210.239 -    0 25 25 12 19 29 15
    72.31.208.2 -    0 25 25 13 18 26 18
    4.68.70.149 -    5 22 21 0 12 25 12
    4.69.148.213 -    0 25 25 129 132 137 133
    4.69.151.254 -    0 25 25 129 134 145 131
    4.69.140.142 -    0 25 25 131 135 145 143
    4.69.148.253 -    0 25 25 126 129 136 129
    4.69.132.86 -    0 25 25 129 132 138 129
    4.69.134.138 -    0 25 25 128 132 142 139
    4.69.134.153 -    0 25 25 127 131 139 133
    4.69.137.53 -    0 25 25 130 132 138 134
    4.69.143.141 -    0 25 25 129 132 137 131
    4.69.140.14 -    0 25 25 130 133 143 134
    4.69.154.203 -    0 25 25 126 129 134 129
    195.16.162.254 -    0 25 25 136 142 174 137
    213.239.245.25 -    5 22 21 0 135 139 133
    213.239.245.30 -    0 25 25 138 141 150 139
    213.239.245.90 -    0 25 25 139 142 149 144
    213.239.244.19 -    4 25 24 136 140 152 144
    176.9.124.20 -    0 25 25 135 138 144 140
    ________________________________________________ ______ ______ ______ ______ ______ ______

    diagram attached does not have the PC connected to the modem and the firewall with the same static I drew that to show that it works direct to modem with IP in NIC and same IP in pfsense wouldnt let me go to that one damn site.




  • Thanks for all your help I am going to get with the other engineers to take a look at this one… I guess some advice to take away from this is to stay away from the SBG6580 formerly Motorola now owned by Arris apparently it has issues with pfsense.



  • OK - So, you have this modem…

    And with pfsense, you are using static IP but on the same modem with different router you are using dynamic IP?

    And dynamic IP assignment works?



  • @kejianshi:

    OK - So, you have this modem…

    And with pfsense, you are using static IP but on the same modem with different router you are using dynamic IP?

    And dynamic IP assignment works?

    Talking about 2 separate modems now…

    The static modem is in straight static no double NAT or anything.

    The modem I just tried is a different model and is dynamic bridge and gets a public dynamic IP

    The static IP works going to mailbeez.com only when I connect to SOHO router or direct to PC with same static IP and modem ..

    BUT  when I use it with pfsense with the same static IP no mailbeez.com...

    so static modem-->pfsense -->pc = no mailbeez.com

    I have multiple modems I work for the ISP and have multiple test accounts

    so I used a different model modem with no static IP with pfsense and I can navigate to mailbeez.com

    Different model modem dynamic IP--> Pfsense--> PC = I CAN navigate to mailbeez.com

    Literally makes 0 sense but...

    I at this point I think it has to do with the model modem more than it being the static IP vs public dynamic difference.

    What messed with me is that direct to the same static modem it worked no problem... Hence why I thought it was a pfsense issue and not ISP or model modem..

    so assumption of the issue is some sort of incompatibility between this model modem and pfsense at this point.



  • Sounds like you have a bit of testing on your hands.  Enjoy.


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