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    NetGate Support

    Scheduled Pinned Locked Moved Off-Topic & Non-Support Discussion
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    • DerelictD Offline
      Derelict LAYER 8 Netgate
      last edited by

      I just looked at the netgate support offerings.  It includes:

      A dedicated premium support portal
      One year of pfSense Certified software updates and bug fixes
      One year of Netgate's pfSense Certified premium add-ons for pfSense 2.1.X
      Unlimited number of tickets/resolutions for the life of the subscription
      Documentation and Best Practice advice from Netgate engineers
      Target initial response time of 4 business hours to every ticket

      Starts at about $99/yr it looks like.

      Any thoughts at making two tiers:

      This:

      A dedicated premium support portal
      One year of pfSense Certified software updates and bug fixes
      One year of Netgate's pfSense Certified premium add-ons for pfSense 2.1.X

      And that plus this:

      Unlimited number of tickets/resolutions for the life of the subscription
      Documentation and Best Practice advice from Netgate engineers
      Target initial response time of 4 business hours to every ticket

      Particularly a way for someone with many devices to be able to pay to obtain software updates and bug fixes until end-of-life without breaking the bank?  I mean, if you have to do it for one…  It's not like you need more butts in seats to do it for 10,000.

      Chattanooga, Tennessee, USA
      A comprehensive network diagram is worth 10,000 words and 15 conference calls.
      DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
      Do Not Chat For Help! NO_WAN_EGRESS(TM)

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      • M Offline
        MontTech
        last edited by

        The guys at NetGate are awesome!  We started buying from them about 6 months ago and have purchased about 10 boxes from them so far….Not 1 hardware issue and the tech support is top notch.  Great vendor...Buy with confidence.  8)

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        • ? This user is from outside of this forum
          Guest
          last edited by

          Just so you guys know, Netgate is the home of the pfSense project.

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