NetGate Support

[Derelict]

I just looked at the netgate support offerings.  It includes:

A dedicated premium support portal
One year of pfSense Certified software updates and bug fixes
One year of Netgate's pfSense Certified premium add-ons for pfSense 2.1.X
Unlimited number of tickets/resolutions for the life of the subscription
Documentation and Best Practice advice from Netgate engineers
Target initial response time of 4 business hours to every ticket

Starts at about $99/yr it looks like.

Any thoughts at making two tiers:

This:

A dedicated premium support portal
One year of pfSense Certified software updates and bug fixes
One year of Netgate's pfSense Certified premium add-ons for pfSense 2.1.X

And that plus this:

Unlimited number of tickets/resolutions for the life of the subscription
Documentation and Best Practice advice from Netgate engineers
Target initial response time of 4 business hours to every ticket

Particularly a way for someone with many devices to be able to pay to obtain software updates and bug fixes until end-of-life without breaking the bank?  I mean, if you have to do it for one…  It's not like you need more butts in seats to do it for 10,000.

[MontTech]

The guys at NetGate are awesome!  We started buying from them about 6 months ago and have purchased about 10 boxes from them so far….Not 1 hardware issue and the tech support is top notch.  Great vendor...Buy with confidence.  8)

[Guest]

Just so you guys know, Netgate is the home of the pfSense project.