How to deal with Isp tech



  • having DSL issues with windstream so the tech shows up and claims they aren't having any issues even though the higher ups have confirmed issues upstream he sees my pfsense router and for a lack of better term freaks that pfsense must be the problem or it could be my gigabit switch might not handle 6m DSL . He tries wiring there modem to his laptop and can't figure out how to make it pull an ip cause he didn't take it out of bridge then complains cause my router was not responding to pings and all router are suppose to do that by default and that I need to hook it to one and only one pc and also informs me if I have more than one apple product that's why my network speeds would be under 1m in the evening
    Hope someone gets a chuckle out of this cause i didn't for some reason



  • Unfortunately these days it is too hard to get or train techs to understand all the layer 0/1/2/3… concepts and think through the problem.
    My favorite at the moment is the wireless device on my roof at home. The ISP supplies it with LAN side 192.168.1.1/24, it does not do a bridge mode anyway, so being the radical guy that I am I changed it to 192.168.2.1/24 - which ends up on the WAN side of 1 WAN on my pfSense.
    The ISP techs just see many of these around town with every customer on 192.168.1.1/24 - they think that this magic subnet just has to be on customer premises, and so before looking at any fault they want to set the LAN side back. They have no idea about general subnetting, routing, the extent of private IP address space... But for ordinary dumb end users I guess it works and it is easy if all the installs have the same device and settings, right down to the private LAN-side address.



  • I have dealt with those same types, but when they encountered my unorthodox WAN configuration, they simply removed anything that was not Windstream's and tested the connection, showing that the problem was, in fact, theirs. I do not call them to get them to fix my pfSense box, or any non-Windstream stuff, though. ;)

    Ya know, you might try dslforums.com. Windstream does customer support on there. For example, I have had my share of crap with Windstream, like ~1 year of 10kB/sec during peak hours, so whenever I had a problem, I would usually let time fix it . After paying for 6mbit and only seeing a ~10% increase over my original 3mbit speed, I decided to try their online thing, expecting, well… the usual.

    I was so surprised. Within an hour of posting my problem, I had a reply that they had made a mistake at the BRAS server when they upgraded me, and it is now fixed. I felt stupid for waiting...



  • I often meet people who "work in IT", and from that very statement retrieve all their self-confidence.

    No formal education on the higher level whatsoever (let alone an academic degree from a serious * real* university –- they are getting scarce anyways these days, such universities), but they've read the retards summary of for dummies, and now think they are "hot", since "they are IT-"specialists"".

    Hyperinflation is not just a monetary thing - re: global "college" bubble.

    Sorry. Me economist ranting. Me out  ;D



  • nor did i call them to fix my equipment he did not want to take phone line out of modem and put in his meter to test he didn't know how to deal with a modem in bridge mode either his windows machine wouldn't pull an ip when pc was set to dhcp he would have had to factory reset modem and I normally  do seek support at dslforums.com and they dispatched a tech



  • @Mr.:

    I often meet people who "work in IT", and from that very statement retrieve all their self-confidence.

    No formal education on the higher level whatsoever (let alone an academic degree from a serious * real* university –- they are getting scarce anyways these days, such universities), but they've read the retards summary of for dummies, and now think they are "hot", since "they are IT-"specialists"".

    Hyperinflation is not just a monetary thing - re: global "college" bubble.

    Sorry. Me economist ranting. Me out  ;D

    I only needed 30 credits in my major to graduate, I had about 60. Not only was taking server, networking, and security classes fun, but it boosted my GPA. Stupid generals are so hard(boring).



  • Most of the guys working with ISPs who customers get a chance to talk to are just a little bit more knowledgeable than trained monkeys.

    Most of them are moderately competent as long as you don't get away from the one modem and the one router they were trained on.

    I'd say you are mostly on your own once you deviate from "standard" equipment.


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