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    2.1.5->2.2.2 system does not reboot after upgrade, requires power cycle

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    17 Posts 9 Posters 3.4k Views
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    • N
      neik
      last edited by

      I've upgraded two 2.1.5 systems to 2.2.2. After the upgrade they showed in the dashboard that they were up to date, but uptime showed they were not rebooted. Manual reboots and halts do not work. I had to power cycle the systems. Errors in the logs are:

      Apr 28 09:22:33 php: /reboot.php: The command 'nohup /etc/rc.reboot > /dev/null 2>&1 &' returned exit code '2', the output was ''
      Apr 28 09:22:33 php: /reboot.php: Stopping all packages.
      Apr 28 09:22:33 php: /reboot.php: The command '/usr/local/bin/beep.sh stop' returned exit code '2', the output was 'Out of file descriptors'

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      • D
        doktornotor Banned
        last edited by

        Known issue with mtree junk. https://redmine.pfsense.org/issues/4653

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        • N
          neik
          last edited by

          Thanks. I hope it gets sorted soon as it is a real pain having to have someone on site to cycle the power.

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          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            @doktornotor:

            Known issue with mtree junk. https://redmine.pfsense.org/issues/4653

            mtree is not "junk" – far from it.

            The problem is that at the problem point in the upgrade, the binaries are for FreeBSD 10 on the disk but the kernel is still running FreeBSD 8.x, so hilarity ensues.

            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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            • G
              grayknox
              last edited by

              I seem to be in the same boat. 2.1.5 > 2.2.2 upgrade on 2 installations. I have openvpn and both endpoints are "upgraded" and still passing traffic. Dashboards report 2.2.2-RELEASE.  Should I force reboot from ssh or are there other housekeeping commands before I do? I will not have physical access to my remote site for several days if this all goes south. Thanks

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              • V
                vito
                last edited by

                I have had the same problem. Reported to support.
                Was this an issue for 2.1.5 to other 2.2.x versions?
                I had to wait to upgrade due to the limiter problem…which i thought was fixed in 2.2.2 :(
                (that is with support also)

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                • G
                  grayknox
                  last edited by

                  My issue was resolved by rebooting from web interface. I was not able to ssh into either device.

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                  • S
                    sweepie
                    last edited by

                    After upgrading today from 2.1.5 to 2.2.2 I am having this same issue. Cant reboot or halt system from the webgui and can't connect with SSH. Do you recommend power cycling the server or should i wait?

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                    • D
                      doktornotor Banned
                      last edited by

                      Waiting won't get you anywhere.

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                      • G
                        gordc
                        last edited by

                        So the only answer here to force a reboot?

                        Does it let you reboot from the GUI after that?

                        I have four firewalls and I have to travel to get to all of them.

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                        • D
                          doktornotor Banned
                          last edited by

                          @gordc:

                          Does it let you reboot from the GUI after that?

                          Diagnostics - Command prompt - /sbin/reboot

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                          • N
                            neik
                            last edited by

                            I have to say I don't find much "hilarity" in this. I don't think updates should be pushed out if they don't actually work as one would expect. I hope this gets fixed in a later release.

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                            • jimpJ
                              jimp Rebel Alliance Developer Netgate
                              last edited by

                              @neik:

                              I have to say I don't find much "hilarity" in this. I don't think updates should be pushed out if they don't actually work as one would expect. I hope this gets fixed in a later release.

                              The 2.2.3 snapshots don't currently exhibit any of these symptoms, at least not for the scenarios I have tested. If others could try going from 2.1.x to 2.2.3 snapshots and posting the upgrade logs, it would be appreciated.

                              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                              Need help fast? Netgate Global Support!

                              Do not Chat/PM for help!

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                              • J
                                jdp0418
                                last edited by

                                Hi Jimp,
                                I have tested upgrading with one of the latest nanoBSD development images (pfSense-2.2.3-DEVELOPMENT-4g-i386-nanobsd-vga-upgrade-20150623-1513.img).  This upgraded my 2.1.5 (Soekris 6501-50 w/USB) without issue.  The unit rebooted, re-installed packages and came up fine.  It did leave the filesystem in RW mode, but a flip of the switch under the nanoBSD menu solves that.  It also comes back as RO after a reboot.

                                I just ran the "auto-updater" this morning with today's official release of 2.2.3.  I upgraded two 2.2.2 units successfully and one 2.1.5 unit successfully, with no rebooting or hanging issues whatsoever.  That is a better experience than the earlier versions.  :)

                                Sorry to be ignorant, but from where can I retrieve the upgrade logs?  I would like to help if you still need this information.

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                                • jimpJ
                                  jimp Rebel Alliance Developer Netgate
                                  last edited by

                                  If it all worked fine then there isn't much to report now :-)

                                  We fixed all the known issues we could find with upgrading, 2.2.3 should be a much better experience for everyone all-around.

                                  The upgrade log is in /conf/upgrade_log.txt if you want to review it.

                                  Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                                  Need help fast? Netgate Global Support!

                                  Do not Chat/PM for help!

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                                  • J
                                    jdp0418
                                    last edited by

                                    Cool, thanks.  And thanks to the whole PFSense team for the most recent update!

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                                    • A
                                      arl
                                      last edited by

                                      Newbie here.  Working through all things pfSense.  This was one of them.

                                      I put an old Dell laptop to use with pfSense for routing and radius functions.  Had problem where, from the main console menu, when I choose reboot (option 5) it goes until it stops the system and the last message is the "Uptime…"  then it just hangs.  I have to force a hard power off.

                                      Googled everything I could find, most folks suggested ACPI, so I went looking for it in the BIOS, but it's not there.  While I was there I noticed that this system had AHCI enabled for the HD controller, which is fine for windows and intel parties, but I dont' think it helps in pfSense under freeBSD!  Or am I wrong here ?

                                      Anyway, I changed the HD controller function back to the Dell default of ATA, not thinking it was connected.  When I booted and did a reboot, it worked.

                                      For what it's worth, something about AHCI seems to mess with the reboot process.  I'm running 2.2.5

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