WAN not getting ip address from ISP

almabes · May 15, 2015, 12:40 AM

The packet capture shows a DHCP OFFER and DHCP ACK. Both show private IPs. Either enter in the MAC from your old router, or call COX and tell them you're changing your firewall, as Derelict said. He's a smart guy. Listen to him. He knows what he's talking about.

shankr · May 15, 2015, 12:42 AM

ok i will call them. thank you so much for all the help. i appreciate it.

almabes · May 15, 2015, 12:46 AM

You'll probably need to give them your new WAN MAC address, which you can get from Status–Interfaces in the webConfigurator.
Good luck!

shankr · May 16, 2015, 11:58 PM

i called them and now it has a valid ip. only other problem now is that i cant acces the web gui. i have the lan port plugged into a Dell Powerconnect 2748 switch and the the port is set to MDIX so i can get internet access but now i cant get into the web gui for some reason.

Derelict · May 17, 2015, 1:36 AM

Do you get DHCP?
Can you resolve names?
Can you ping the pfSense interface address?

Do all that while plugged directly into pfSense LAN.

If it doesn't work at all, what are your firewall rules on LAN?

If it works like that but doesn't when you're using your switch, the problem's in the switch.

shankr · May 17, 2015, 1:42 AM

i have internet to everything on the switch and i can ssh into pfsense through any computer. just for some reason i cant bring up the web gui. my firewall rules are just the stock setting. so all ipv4 and ipv6 traffic can go though the LAN port. i think it has to do with turning the the MDIX opt on in the switch so that i can get internet through to the switch. i did take a wireshark capture of my comptuer trying to access the web gui if that will help any.

NOYB · May 17, 2015, 1:46 AM

I haven't look recently but isn't there an option on the console for turning on/off and restarting the Web GUI? You might give that a try.

shankr · May 17, 2015, 1:52 AM

i did restart it and i also restart the whole system. it still didnt let me access it. thanks for that thought

shankr · May 17, 2015, 1:56 AM

https://drive.google.com/file/d/0B-tlkN_pINKmUjVYTFYtRGF6QzA/view?usp=sharing

there is a link to the wireshark capture that i got. thank you helping me.

NOYB · May 17, 2015, 2:03 AM

Try http (port 80) instead of https (port 443).

http://192.168.1.1/

shankr · May 17, 2015, 2:12 AM

https://drive.google.com/file/d/0B-tlkN_pINKmcVBZYUVtNjg2SFU/view?usp=sharing

it still didnt work. here is the capture of that transmission.

NOYB · May 17, 2015, 2:23 AM

Well at least you're getting back an ack.

Try resetting to factory defaults. Console option 4.

shankr · May 17, 2015, 2:40 AM

https://drive.google.com/file/d/0B-tlkN_pINKmMjc0X1RkZlVyV1U/view?usp=sharing

i did a factory reset. i still cant access web gui. i can still ssh into pfsense though. i dont understand what is going on. above is the wireshark capture of the transmission

NOYB · May 17, 2015, 2:42 AM

Try a different client and also a different browser.

shankr · May 17, 2015, 2:45 AM

wow got it with IE but google chrome wont let me access it. which is weird because i have always used GChrome to access it but now it wont let me. strange. thank you for the help. i appreciate it

NOYB · May 17, 2015, 2:51 AM

You're welcome. Just a troubleshooting 101 session. Process of elimination.

Rommac100 · May 23, 2015, 11:25 PM

Hello,
I am having the same issue. Where my Wan IP shows as 0.0.0.0 . And I have already contacted Cox about resetting the mac address. And it didn't fix it.

blackbird · Apr 9, 2016, 12:09 AM

I know this is old but i had this problem, and it ending being a NIC issue. The Computer has 4 IGB intel nics, I had to add an intel EM nic and it fixed my problem for my WAN interface with Google fiber.