Unable to check for updates.

  • Hello,

    I've been using pfSense since a few months and I really get good performances on my network.

    However, I was trying to get pfBlocker installed today and I noticed that I was unable to check for updates and also unable to get the packages available…

    I run 2.2.2-RELEASE (amd64).

    => So I did of course do the basic power cycle...
    => I checked the browsing capabilities and DNS resolution... I can browse
    => I can browse to https://updates.pfsense.org/_updaters/amd64 which was set by pfsense with the drop down menu "Default Auto Update URLs"
    => I get this from the Auto Update Tab
    Downloading new version information…done
    Unable to check for updates.
    Could not contact custom update server.

    Any idea on how to proceed with more troubleshooting?

    Thank you

  • Do you have set a special update URL in System > Firmware > Settings?

    Do you have checked DNS resolution at pfSense or an another host?

  • The URL in the System > Firmware > Settings is https://updates.pfsense.org/_updaters/amd64.
    It is set on auto update URL, i didn't make any changes there.

    For DNS resolution, Enable DNS Resolver is checked.
    No DNS forwarder.
    Pretty much the WAN is handling DNS (my ISP). I tried to add a entry but didn't change anything.

  • Just a thought…  A few months ago I saw a thread on this same type of behavior and it stemmed back to IPv6 not being enable... Do a quick search on it just to be sure.

  • I have no trouble checking, downloading, nor installing packages, via: ../pkg_mgr.php

    In General Settings I have "Do not use the DNS Forwarder or Resolver as a DNS server for the firewall" left UNCHECKED.

    DNS Fowarder is set for all interfaces, including outbound.

    I am able to use DNS Lookup for: updates.pfsense.org    2884 msec    150 msec    95 msec
    (I'm on a high latency connection.)

    I'm able to ping, IPv4, from localhost:
    PING updates.pfsense.org ( from 56 data bytes
    64 bytes from icmp_seq=0 ttl=47 time=81.618 ms
    64 bytes from icmp_seq=1 ttl=47 time=82.650 ms
    64 bytes from icmp_seq=2 ttl=47 time=106.709 ms
    64 bytes from icmp_seq=3 ttl=47 time=119.578 ms
    64 bytes from icmp_seq=4 ttl=47 time=84.123 ms
    64 bytes from icmp_seq=5 ttl=47 time=83.495 ms
    64 bytes from icmp_seq=6 ttl=47 time=84.426 ms
    64 bytes from icmp_seq=7 ttl=47 time=83.794 ms
    64 bytes from icmp_seq=8 ttl=47 time=156.653 ms
    64 bytes from icmp_seq=9 ttl=47 time=107.951 ms

    –- updates.pfsense.org ping statistics ---
    10 packets transmitted, 10 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 81.618/99.100/156.653/23.155 ms

    I have IPv6 disallowed.

    Traceroute, IPv4, localhost, with Reverse Address Lookup, and Use ICMP, worked, showing 20 hops:
    20 (  104.809 ms  132.864 ms  103.264 ms

    I'm using: 
        2.2.5-RELEASE (i386)
    built on Wed Nov 04 15:50:18 CST 2015
    FreeBSD pfSense.localdomain 10.1-RELEASE-p24 FreeBSD 10.1-RELEASE-p24 #0 f27a67c(releng/10.1)-dirty: Wed Nov 4 16:13:40 CST 2015 root@pfs22-i386-builder:/usr/obj.RELENG_2_2.i386/usr/pfSensesrc/src.RELENG_2_2/sys/pfSense_SMP.10 i386

    This was a clean, full install.  Right "out of the box", it couldn't check.  All I did at initial install was set the minimum interfaces, to get to the GUI web configurator.  You know, even the last version I had, couldn't check updates.


    on ../system_firmware_settings.php
    The setting to allow, Unsigned Images, is NOT checked.   
    The setting to disable, Dashboard Check, is NOT checked, obviously. 
    BUT, I've tried it WITH, and withOUT:  "Use an unofficial server for firmware upgrades"
    Setting the dropdown to the correct i386 sets that setting checked, and the url to: 
    I see an ../amd64 subdir', for there, but no ../i386

    I again tried it manually, ../system_firmware_check.php , with the default, or seeing, filled in, https://updates.pfsense.org/_updaters

    Downloading new version information…done
    Unable to check for updates.
    Could not contact pfSense update server https://updates.pfsense.org/_updaters

    I noticed that just going to https://updates.pfsense.org shows a "hello world" type page, with the text:


    and I noticed that in one of the traceroute results.
    So, I tried, as a custom update address: https://updates.nyi.pfsense.org/_updaters , which is valid, and shows the same index, as the default link, above.  The resulting output of  ../system_firmware_check.php was:

    Downloading new version information…done
    Unable to check for updates.
    Could not contact custom update server.

    Hmmm…  I wonder about the certificate, and, I wonder...


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