New SG-2220 locking up with fatal trap 12: page fault while in kernal mode



  • Hello,
      I received a new SG-2220 yesterday and have had problems right out of the box.  It will lock up after a little while.  I know it's locked up when both WAN and LAN lights are lit up but no cables are attached.  From the console I see the following error message.

    Fatal trap 12: page fault while in kernel mode
    cpuid = 0; apic id = 00
    fault virtual address  = 0x0
    fault code              = supervisor write data, page not present
    instruction pointer    = 0x20:0xffffffff80ddb14d
    stack pointer          = 0x28:0xffffffff824deb90
    frame pointer          = 0x28:0xffffffff824debf0
    code segment            = base 0x0, limit 0xfffff, type 0x1b
                            = DPL 0, pres 1, long 1, def32 0, gran 1
    processor eflags        = resume, IOPL = 0
    current process        = 0 ()
    [ thread pid 0 tid 0 ]
    Stopped at      vm_phys_free_pages+0x10d:      movq    %r11,(%rdx)

    I've since re-installed pfSense.  I'm able to get through the basic setup wizard configuring a public IP for WAN and changing LAN to 192.168.0.1 /24 and that's it.

    Can anyone shed some light on this issue?

    Thanks,
    Joschi



  • I received a new SG-2220 yesterday and have had problems right out of the box.

    Where is your pfSense installed on? mSATA, M.2 SSD or eMMC?

    It will lock up after a little while.  I know it's locked up when both WAN and LAN lights are lit up but no cables are attached.

    Why no cables are attached?

    I've since re-installed pfSense.

    What did you taken for doing that? The community image or the ADI Image from the pfSense store?

    I'm able to get through the basic setup wizard configuring a public IP for WAN and changing
    LAN to 192.168.0.1 /24 and that's it.

    Ok

    Can anyone shed some light on this issue?

    And what is now the problem exactly? is there any problem after the re-installing?
    And when yes which problem?  ;)

    You get also 1 year support from the pfSense team for such things and problems.



  • Please get in touch with us via support if you haven't already.



  • I returned it.  I just spoke with them however, and they determined the issue was hardware related.



  • For the benefit of others can you tell us what was the hardware issue?



  • @trumee:

    For the benefit of others can you tell us what was the hardware issue?

    I was told there was a bad manufacturing run on the board for the 2220.  A solder issue.


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