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    New SG-2220 locking up with fatal trap 12: page fault while in kernal mode

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    • J
      Joschide last edited by

      Hello,
        I received a new SG-2220 yesterday and have had problems right out of the box.  It will lock up after a little while.  I know it's locked up when both WAN and LAN lights are lit up but no cables are attached.  From the console I see the following error message.

      Fatal trap 12: page fault while in kernel mode
      cpuid = 0; apic id = 00
      fault virtual address  = 0x0
      fault code              = supervisor write data, page not present
      instruction pointer    = 0x20:0xffffffff80ddb14d
      stack pointer          = 0x28:0xffffffff824deb90
      frame pointer          = 0x28:0xffffffff824debf0
      code segment            = base 0x0, limit 0xfffff, type 0x1b
                              = DPL 0, pres 1, long 1, def32 0, gran 1
      processor eflags        = resume, IOPL = 0
      current process        = 0 ()
      [ thread pid 0 tid 0 ]
      Stopped at      vm_phys_free_pages+0x10d:      movq    %r11,(%rdx)

      I've since re-installed pfSense.  I'm able to get through the basic setup wizard configuring a public IP for WAN and changing LAN to 192.168.0.1 /24 and that's it.

      Can anyone shed some light on this issue?

      Thanks,
      Joschi

      1 Reply Last reply Reply Quote 0
      • ?
        Guest last edited by

        I received a new SG-2220 yesterday and have had problems right out of the box.

        Where is your pfSense installed on? mSATA, M.2 SSD or eMMC?

        It will lock up after a little while.  I know it's locked up when both WAN and LAN lights are lit up but no cables are attached.

        Why no cables are attached?

        I've since re-installed pfSense.

        What did you taken for doing that? The community image or the ADI Image from the pfSense store?

        I'm able to get through the basic setup wizard configuring a public IP for WAN and changing
        LAN to 192.168.0.1 /24 and that's it.

        Ok

        Can anyone shed some light on this issue?

        And what is now the problem exactly? is there any problem after the re-installing?
        And when yes which problem?  ;)

        You get also 1 year support from the pfSense team for such things and problems.

        1 Reply Last reply Reply Quote 0
        • C
          cmb last edited by

          Please get in touch with us via support if you haven't already.

          1 Reply Last reply Reply Quote 0
          • J
            Joschide last edited by

            I returned it.  I just spoke with them however, and they determined the issue was hardware related.

            1 Reply Last reply Reply Quote 0
            • T
              trumee last edited by

              For the benefit of others can you tell us what was the hardware issue?

              1 Reply Last reply Reply Quote 0
              • J
                Joschide last edited by

                @trumee:

                For the benefit of others can you tell us what was the hardware issue?

                I was told there was a bad manufacturing run on the board for the 2220.  A solder issue.

                1 Reply Last reply Reply Quote 0
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