New SG-2220 locking up with fatal trap 12: page fault while in kernal mode

[Joschide]

Hello,
  I received a new SG-2220 yesterday and have had problems right out of the box.  It will lock up after a little while.  I know it's locked up when both WAN and LAN lights are lit up but no cables are attached.  From the console I see the following error message.

Fatal trap 12: page fault while in kernel mode
cpuid = 0; apic id = 00
fault virtual address  = 0x0
fault code              = supervisor write data, page not present
instruction pointer    = 0x20:0xffffffff80ddb14d
stack pointer          = 0x28:0xffffffff824deb90
frame pointer          = 0x28:0xffffffff824debf0
code segment            = base 0x0, limit 0xfffff, type 0x1b
                        = DPL 0, pres 1, long 1, def32 0, gran 1
processor eflags        = resume, IOPL = 0
current process        = 0 ()
[ thread pid 0 tid 0 ]
Stopped at      vm_phys_free_pages+0x10d:      movq    %r11,(%rdx)

I've since re-installed pfSense.  I'm able to get through the basic setup wizard configuring a public IP for WAN and changing LAN to 192.168.0.1 /24 and that's it.

Can anyone shed some light on this issue?

Thanks,
Joschi

[Guest]

I received a new SG-2220 yesterday and have had problems right out of the box.

Where is your pfSense installed on? mSATA, M.2 SSD or eMMC?

It will lock up after a little while.  I know it's locked up when both WAN and LAN lights are lit up but no cables are attached.

Why no cables are attached?

I've since re-installed pfSense.

What did you taken for doing that? The community image or the ADI Image from the pfSense store?

I'm able to get through the basic setup wizard configuring a public IP for WAN and changing
LAN to 192.168.0.1 /24 and that's it.

Ok

Can anyone shed some light on this issue?

And what is now the problem exactly? is there any problem after the re-installing?
And when yes which problem?  ;)

You get also 1 year support from the pfSense team for such things and problems.

[cmb]

Please get in touch with us via support if you haven't already.

[Joschide]

I returned it.  I just spoke with them however, and they determined the issue was hardware related.

[trumee]

For the benefit of others can you tell us what was the hardware issue?

[Joschide]

@trumee:

For the benefit of others can you tell us what was the hardware issue?

I was told there was a bad manufacturing run on the board for the 2220.  A solder issue.