SG-2220 - Tried Reset to Factory Defaults - Now Bricked?
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I have a SG-2220 and installed it with no issues. I added a couple of packages and everything worked fine for about a month. But then it crashed twice, and it started kicked every device off the network every 30 minutes (DHCP issue?). I wasn't sure what the problem was, so I uninstalled all of the packages and rebooted, but the problem remained.
I then decided to do a Factory Reset by going to "Diagnostics > Factory Defaults". I waited about 30 minutes and got no response from the SG-2220. So I rebooted, and still got no response. It would not assign IP addresses through DHCP, and the web interface at 192.168.1.1 was not accessible if I set a static IP (192.168.1.200) on my laptop. I tried holding the reset button and plugging in the power cable, but no change. It appears the SG-2220 is bricked.
I tried to do the serial console session, but the documentation was extremely sparse (especially for Mac) and I couldn't figure out how to initiate the connection to /dev/cu.SLAB_USBtoUART. And even if I did get it to work, I'm not sure what I could do from the console since the "reset to factory defaults" already failed.
Any recommendations on how to proceed?
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Any recommendations on how to proceed?
Register your device at the pfSense or ADI website and then mail to the support@.. where you bought the unit.
I have a SG-2220 and installed it with no issues. I added a couple of packages and everything worked fine for about a month.
Did you install Squid also? If so on what you was installing it then? On the eMMC storage?
I waited about 30 minutes and got no response from the SG-2220. So I rebooted, and still got no response.
Do you think this was the right action to solve the problem proper out?
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@BlueKobold:
Register your device at the pfSense or ADI website and then mail to the support@.. where you bought the unit.
Registered. Purchased through pfsense.org store. Just sent e-mail to customersupport@pfsense.org.
Did you install Squid also? If so on what you was installing it then? On the eMMC storage?
I did install Squid and SquidGuard in the defaulted location. The documentation didn't mention eMCC or the need to/instructions to install in another location.
Do you think (rebooting) was the right action to solve the problem proper out?
The SG-2220 rebooted on its own into the unresponsive state after I initiated the "reset factory default". After it was unresponsive, I cycled power, but that had no effect - it still would not initialize the LAN interface.
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I did install Squid and SquidGuard in the defaulted location.
If you get this board, on the eMMC storage on the board CentOS is pre-installed, and if you now
install pfSense you can for sure use this eMMC storage, without any problems. It is well for many
write cycles and would be really fast, more then a CD card or SD card in my eyes. But for installing
Squid it might be a little bit to small, the eMMC storage I mean, and only there fore I was asking you
on what storage you were installing your system!I would wait until they (pfSense store) are contacting you.
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I contacted support and they sent me a very general e-mail, and it was enough to walk me through the process. In case anyone else experiences this issue and needs some additional details, here are the instructions:
Since you had packages, after you did factory reset packages settings remained, so that might be the reason you had issues. Let's just do a clean installation.
Here's how to connect via console https://portal.pfsense.org/docs/manuals/reference/sg-series-serial-console.html
Since you're using OS X, all you need is the command like this: screen /dev/cu.SLAB_USBtoUART 115200 (try it first, before installing drivers, if it doesn't work then install drivers from the link above).
To reinstall pfSense, simply login to portal.pfsense.org and under USB Memstick Installer download the latest 2.2.5 ADI Netgate image. After you download the image, flash it to USB. Here's the guide on how to flash image to USB from OS X. https://doc.pfsense.org/index.php/Writing_Disk_Images#Writing_Images_in_Mac_OS_X (click expand).
After that plug in the USB to your 2220, connect console cable and power cycle the unit. USB will boot first into setup wizard. From there, select Quick / Easy setup and follow the wizard. After that installation will be complete.