L2TP/IPsec VPN not responding to client?

[solignis]

I am not sure what is going on here. I am installing a firewall for a client at their office. They want a VPN setup so they can access the office from outside.

I setup a an L2TP/IPsec vpn on the firewall. The odd part I am running into is the firewall is not responding to the client. I have UDP/1701 open on the firewall and I can verify that the port is open with ZenMap. But when I tell windows to connect to the VPN it says it cannot contact the server. (See attached)

Any idea what would cause this?

[jimp]

Did you read the warning at https://doc.pfsense.org/index.php/L2TP/IPsec ?

Drop L2TP/IPsec and go for IKEv2 https://doc.pfsense.org/index.php/IKEv2_with_EAP-MSCHAPv2