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    Console menu 8) Shell Segmentation fault

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      musicmaker99
      last edited by

      I just bought a Netgate 2440 and put 2.2.6 on it. The installation went well and I have web config access etc.

      When I ssh into the box and select 8 ) Shell at the console menu, I get "Segmentation fault (core dumped)" and no shell.

      If I use the serial console to access the console menu, and select 8 ) Shell, the same thing happens, but I do in fact get a shell at the end of it.

      Anyone else seen this? Any ideas?

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      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        It definitely should not be doing that. Any other errors show in the main system log?

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        • M
          musicmaker99
          last edited by

          Yes. This in the General log:

          Jan 13 18:36:02 sshd[94974]: Accepted keyboard-interactive/pam for admin from 192.168.1.25 port 59393 ssh2
          Jan 13 18:36:08 kernel: pid 97289 (tcsh), uid 0: exited on signal 11 (core dumped)
          Jan 13 18:36:09 sshd[94974]: Exiting on signal 15

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          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            I would definitely be suspicious of the power source or hardware in that case. If you haven't already contacted support about it, you should start a discussion there.

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            • M
              musicmaker99
              last edited by

              I don't have a support contract. That costs as much as the hardware! I bought a Netgate RCC-VE 2440 which is the recommended hardware and can even be supplied by pfSense (although I bought it directly from Netgate). Can I start a discussion at Support without buying an expensive contract?

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              • jimpJ
                jimp Rebel Alliance Developer Netgate
                last edited by

                That's software support, the hardware is still supported in cases where it has an issue (as long as you're in the warranty period). You can always contact support for a hardware issue.

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                • M
                  musicmaker99
                  last edited by

                  I don't expect to get much joy reporting a segmentation fault to a hardware vendor. Unless I've misunderstood you?

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                  • jimpJ
                    jimp Rebel Alliance Developer Netgate
                    last edited by

                    If it happens on a clean install, especially after a reinstall, then the odds are that it's power or hardware, not a software issue.

                    You could toss another OS on there and see how it runs, but odds are it's likely also going to be unstable.

                    Seeing those crashes is definitely abnormal for pfSense on that hardware, so either something went wrong with the installation, or the power/hardware has a fault.

                    It's definitely worth running by our support team.

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                    • M
                      musicmaker99
                      last edited by

                      Sorry, I don't know how to do that without purchasing a support contract. Can you provide a link?

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                      • jimpJ
                        jimp Rebel Alliance Developer Netgate
                        last edited by

                        You can send an e-mail to support@netgate.com

                        Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                        Need help fast? Netgate Global Support!

                        Do not Chat/PM for help!

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                        • M
                          musicmaker99
                          last edited by

                          I appreciate your help with this. The issue eventually went away when I did a complete reflash of the firmware. Option 8 is now working correctly.

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