SG-2440 Constant Reboot Issue



  • Good Afternoon All. Long time reader. First time poster. Hopefully someone is able to help me out.

    My fairly new SG-2440 took a deep dive this morning. I noticed my internet connection being down this morning. I reset my TWC cable modem. No change. I reset my pfSense SG2440. No change.

    I am not sure what to try. The device will reboot itself after about 30 seconds. I have connected to the console using Putty. There is a fairly large wall of text that scrolls by rather quickly. This all ends with a "cpu_reset_proxy: Stopped CPU 1" and flashing lights due to the device rebooting.

    I do not know how to perform any type of factory reset of the device nor do I know how to reinstall the existing firmware. I am fairly technical. I should be able to follow most instructions given. I have built other pfSense firewalls out of my own hardware. This however is out of my area of expertise. Any help here would be greatly appreciated.

    I do not have an account on the member support portal. When I purchased the device. I was unsure what to do because of the dollar signs listed on the registration page. I am not able to pay for the 399 support fee. I do not know if I have my registration card when I first purchased the device. I am the only owner of the device.

    Thank you in advance for your patience and time

    I am attempting to post the putty session text.



  • Thank the Google!

    This link exactly described my issue and the fix was exactly correct! Thanks to everyone that looked at this. Hopefully it helps.

    https://technologyand.me/2015/08/25/pfsense-boot-loop/



  • Thanks you bro pfsense 2.3.2 same issue, solved thank you very much!

    Boot into safe mode
      Power cycle the pfSense box while you have your USB connected and PuTTY open
      When you see the pfSense boot screen press 2 at the prompt
      Hit enter at the shell prompt

    Run FSCK
      /sbin/fsck -p

    Then ran
      /sbin/fsck -y

    Reboot
      /sbin/reboot

    if you still have a pfSense boot loop, then you may have a bad hard disk or controller.



  • @grsaridhtc:

    Thanks you bro pfsense 2.3.2 same issue, solved thank you very much!

    Boot into safe mode
      Power cycle the pfSense box while you have your USB connected and PuTTY open
      When you see the pfSense boot screen press 2 at the prompt
      Hit enter at the shell prompt

    Run FSCK
      /sbin/fsck -p

    Then ran
      /sbin/fsck -y

    Reboot
      /sbin/reboot

    if you still have a pfSense boot loop, then you may have a bad hard disk or controller.

    Thank you for posting this. Saved my ass!