SG-2440 Constant Reboot Issue

Network82

Good Afternoon All. Long time reader. First time poster. Hopefully someone is able to help me out.

My fairly new SG-2440 took a deep dive this morning. I noticed my internet connection being down this morning. I reset my TWC cable modem. No change. I reset my pfSense SG2440. No change.

I am not sure what to try. The device will reboot itself after about 30 seconds. I have connected to the console using Putty. There is a fairly large wall of text that scrolls by rather quickly. This all ends with a "cpu_reset_proxy: Stopped CPU 1" and flashing lights due to the device rebooting.

I do not know how to perform any type of factory reset of the device nor do I know how to reinstall the existing firmware. I am fairly technical. I should be able to follow most instructions given. I have built other pfSense firewalls out of my own hardware. This however is out of my area of expertise. Any help here would be greatly appreciated.

I do not have an account on the member support portal. When I purchased the device. I was unsure what to do because of the dollar signs listed on the registration page. I am not able to pay for the 399 support fee. I do not know if I have my registration card when I first purchased the device. I am the only owner of the device.

Thank you in advance for your patience and time

I am attempting to post the putty session text.

Network82

Thank the Google!

This link exactly described my issue and the fix was exactly correct! Thanks to everyone that looked at this. Hopefully it helps.

https://technologyand.me/2015/08/25/pfsense-boot-loop/

grsaridhtc

Thanks you bro pfsense 2.3.2 same issue, solved thank you very much!

Boot into safe mode
Power cycle the pfSense box while you have your USB connected and PuTTY open
When you see the pfSense boot screen press 2 at the prompt
Hit enter at the shell prompt

Run FSCK
/sbin/fsck -p

Then ran
/sbin/fsck -y

Reboot
/sbin/reboot

if you still have a pfSense boot loop, then you may have a bad hard disk or controller.

Xentrk

@grsaridhtc:

Thanks you bro pfsense 2.3.2 same issue, solved thank you very much!

Boot into safe mode
Power cycle the pfSense box while you have your USB connected and PuTTY open
When you see the pfSense boot screen press 2 at the prompt
Hit enter at the shell prompt

Run FSCK
/sbin/fsck -p

Then ran
/sbin/fsck -y

Reboot
/sbin/reboot

if you still have a pfSense boot loop, then you may have a bad hard disk or controller.

Thank you for posting this. Saved my ass!

Vfernandes

@grsaridhtc thanks. Now it is 2 a**es you saved!!!!

rocketfuel

@grsaridhtc Thanks, you saved my life! November 2020 :)

stephenw10

For reference we did a video demonstrating how to run a manual file system check:
https://youtu.be/4DKr1Dvan5I

Steve

AWeidner

@grsaridhtc said in SG-2440 Constant Reboot Issue:

Thanks you bro pfsense 2.3.2 same issue, solved thank you very much!

Boot into safe mode
Power cycle the pfSense box while you have your USB connected and PuTTY open
When you see the pfSense boot screen press 2 at the prompt
Hit enter at the shell prompt

Run FSCK
/sbin/fsck -p

Then ran
/sbin/fsck -y

Reboot
/sbin/reboot

if you still have a pfSense boot loop, then you may have a bad hard disk or controller.

Worked on an APU2C4 with pfSense 2.4.5-RELEASE-p1, too. Thank you.

stephenw10

Just to be clear you should run fsck at least 3 times as shown in our video if you hit this.

Steve