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    Please help with WAN configuration

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    12 Posts 6 Posters 6.1k Views
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    • B
      Balanga
      last edited by

      I seem to be going round in circles getting the WAN interface configured…. I have my Internet access provided my Virgin Media via a cable modem which has been set up in Modem Mode. It has a fixed IP address of 192.168.100.1. In modem mode DHCP is disabled so I guess I need to use a static IP address for the WAN interface.... If I'm using 192.168.1.1 as the LAN interface what should I use as the WAN IP address, and what should be the gateway address?

      Is there anything else I should specify?

      Apologies for the dumb questions, but I managed to get my LINKSYS router up and running with minimal effort - it just worked. I can't figure out what I need to do to get the WAN interface of pfSense working at all...

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      • KOMK
        KOM
        last edited by

        You can use anything in the same subnet at the modem, just not the same IP address.  Try 192.169.100.2 for WAN with 192.168.100.1 as the gateway.  Double-NAT isn't the best way to go but you may have no choice if you can't get the modem into bridged mode.

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        • B
          Balanga
          last edited by

          I can ping the modem from the pfSense router and I can access the web configurator from my laptop, but can't seem to get Internet access… Seems as though I can't stumble upon getting the gateway configured properly.

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          • B
            Balanga
            last edited by

            I can ping the modem from my laptop so routing from laptop via router to modem works but there is no access beyond the modem.

            Have I blocked access to the Internet from within pfSense unwittingly?

            Do I need to specify the external IP address of the modem somewhere?

            Sorry for all the questions but I don't seem to be making much progress.

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            • pttP
              ptt Rebel Alliance
              last edited by

              https://doc.pfsense.org/index.php/Connectivity_Troubleshooting

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              • B
                Balanga
                last edited by

                Thanks for the pointer, but I have a very basic problem…

                
                Check that the WAN IP address is correct (Interfaces > WAN)
                - Using the wrong address could cause a failure of the ISP to deliver traffic to/from the firewall, among other issues
                
                

                I'm not really sure what to set the WAN IP address to. If I set the type to DHCP should I expect the modem to provide an address? I tried that but got 0.0.0.0.

                I have noticed that when using my LINKSYS router the WAN IP is set 92.239.173.103. This gets set automatically by DD-WRT. Should I expect something like this with pfSense?

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                • jahonixJ
                  jahonix
                  last edited by

                  Absolutely, yes!

                  How was your Linksys device's WAN interface set up? DHCP or PPPoE or … ?
                  Set the same in pfSense and it should work as well.

                  BTW: Since 92.239... is a public IP your modem seems to be in bridge mode, passing the WAN traffic to your router. That's the preferred way of doing it.

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                  • M
                    mojtaba
                    last edited by

                    I can ping the modem from the pfSense router and I can access the web configurator from my laptop, but can't seem to get Internet access… Seems as though I can't stumble upon getting the gateway configured properly.

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                    • johnpozJ
                      johnpoz LAYER 8 Global Moderator
                      last edited by

                      Dude reset your modem (power cycle) when you connect a new device with different mac.

                      If your old router was dhcp, then pfsense would be dhcp..  But you almost ALWAYS need to power cycle a cable modem when you change the device connected to it.

                      Set pfsense wan to dhcp.  Power cycle your modem and then reboot pfsense - do you get an IP?

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                      • B
                        Balanga
                        last edited by

                        Thanks for all the suggestions everyone made.

                        I do have my pfSense router working now, but the problem stemmed from the Virgin Media Superhub not providing an IP address initially. I rebooted countless times and wasn't sure how things were supposed to work.

                        Thanks to some advice I received elsewhere I put the VM hub back into router mode, connected up my cables ensuring that the cable from the WAN NIC was connected to port 1 on the hub and re-enabled modem mode. This time the WAN IP address was immediately assigned when the hub rebooted.

                        So now I am at the start of my voyage of discovery with pfSense :)

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                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator
                          last edited by

                          "immediately assigned when the hub rebooted."

                          Yeah the power cycle when you went to back to router mode vs modem mode is prob what did it..

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                          • B
                            Balanga
                            last edited by

                            I don't think so since I power cycled about a dozen times. I think it was something to do with the WAN IP address had already been assigned to my LINKSYS router when I first went into modem mode.

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