"Unable to retrieve package information" after 2.3 updgrade
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Check the pkg version - if the version ist 1.7.2 you must downgrade to 1.6.2.
I have this problem, after installing the xen-guest-utilities because the activated freeBSD repo install the new pkg version.
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est is correct - the pkg version is 1.7.2. However, I do not know how to downgrade pkg, and I was having this trouble before it was updated from 1.6.2 to 1.7.2.
I did run across a thread suggesting ramdisks were an issue, unticked that option, rebooted, no fix.
I also tested 'prefer ipv4', rebooted, no fix.
Clicked 'save' button on update settings again, rebooted, no fix.
So, I've re-installed pfSense 2.2.6 and restored an old config xml file.
Now things are back to working, can check for updates, etc in 2.2.6.
I may look to 2.3 at some point in the future.
Thank you again for the assistance.
Ari -
est is correct - the pkg version is 1.7.2. However, I do not know how to downgrade pkg, and I was having this trouble before it was updated from 1.6.2 to 1.7.2.
See https://forum.pfsense.org/index.php?topic=109690.0
Second section, last part, it mentions how to reinstall pkg to downgrade.
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Thanks always for the great support. Too late for my machine, perhaps, as I've already reverted to 2.2.6, but I had performed those commands early on after I discovered the problem.
R/
Ari -
Thought that I hosed my box in the 2.3 upgrade because the web-gui wasn't acting properly. For example; When I entered the package managers menu it would throw me an error that it was "unable to retrieve package information." The dashboard would also display "checking for updates" but never actually resolve whether or not the system was up to date.
After following some of Jimp's suggestions I was still unable to resolve both of these issues.
I did a fresh install of 2.3 to my local HDD and was still having the same issues. After turning off IPv6 configuration type on my WAN interface the "update status"Â was able to determine that my "system is on the latest version" and I was then able to navigate the package manager menus. Also, successfully installed Cron and Snort.
Hope this helps anyone else that was having issues after the upgrade.
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Thanks BrendanRC,
disable IPv6 did the trick.
After this I can update my packages.Is this already a known issue ?
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BrendanRC, you're a genius! I've been scratching my head with this problem for a few nights now…and I read the first part of this thread and tried checking the pkg version, a colleague suggested maybe the firewall was blocking something so I checked the logs...but nothing there either. Thankfully, you posted about how you solved it.
I thought it was a long shot, but I had setup DHCP6 Server for my LAN, and removing IPv6 from WAN and LAN has solved the problem, I can now get to my Package Manager!!!
As a note, on my Dashboard teh Obtaining Update Status would always go around in circles but never actually obtain the status…so they must be all related somehow?
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Wanted to post a note thanking you all for the insight. I wasn't able to list installed or available packages after the upgrade. Once I ran the update and upgrade commands the problem was solved. Much appreciate the resources and help here, great to be able to search and solve problems.
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hi everybody i did same problem
my system gave unable to check uptades
after unable to retrieve information
when i tried with Jimp commands i saw that missing libpkg.so.3" not found, required by "pkg"
so i did this solution
pkg-static bootstrap -f
and everything converted to work perfect -
I was having the same problem, so I just added the Google DNS 8.8.8.8 . Go to System/General Setup, in the DNS Server Settings add: 8.8.8.8, dns.google , [WAN— with Internet Connection] ; saved the changes. After that try to check the Package Manager.
