Quote to fix a problem sending eMail via Outlook

ondoteam

Hello,

I have a clean install of pfSense. There is no way to send eMails via Outlook with attached files (always show a timeout error). The only way in order to "fix" this issue is to deactivate the firewall (it is using the default rules). I need a quote from someone that can fix it.

P.S.: sorry for my bad english.

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EDIT: I can add info about the problem. Just tell what and I will post it here. Thanks.

2chemlud

Hi!

On the LAN interface "ALLOW any any" is the default, so there should nothing be blocked. Are you on LAN? Or OPT1? OPT1 is not configured by default and you have to add rule to the Firewall-Rules tab first…

What do you mean by "deactivating firewall"?

Have you tried a reboot? Changed hardware? Appears not to be related to pfSense software...

ondoteam

Hello, thank you very much for your reply.

On the LAN interface "ALLOW any any" is the default, so there should nothing be blocked.

Yeah it is what I have

States	Protocol	Source	Port	Destination	Port	Gateway	Queue	Schedule	Description	Actions
0/0 B
*	*	*	LAN Address	80
22	*	*		Anti-Lockout Rule	
		0/0 B
IPv4 *	LAN net	*	*	*	*	none	 	Default allow LAN to any rule	    
		0/0 B
IPv6 *	LAN net	*	*	*	*	none	 	Default allow LAN IPv6 to any rule

Are you on LAN? Or OPT1?

Now, I am on LAN with WAN deactivated… but this is the install number twenty and I think that I have tested all possible configuration.

What do you mean by "deactivating firewall"?

System > Advanced > Firewall & NAT > Firewall > |x| Disable all packet filtering.

Have you tried a reboot? Changed hardware? Appears not to be related to pfSense software…

Sure. I triend to reinstall multiple times, reboot, use as interface the motherboard NIC, use a PCI NIC, using both and using PCI NIC with MB NIC deactivated in BIOS.

2chemlud

"I am on LAN with WAN deactivated"

eehm, and where does your traffic go then?

ondoteam

@2chemlud:

"I am on LAN with WAN deactivated"

eehm, and where does your traffic go then?

Hey! I have the gateway asigned to LAN. That is due to I was testing with multiple configuration (included the recommended by pfSense).

2chemlud

eeehm what?

If you start with a fresh install of pfSense, then all your emails, with or without attachments should leave the router.

Maybe you have personal firewall on the Windows computers sending via Outlook, these firewalls sometimes have mail proxies, making it a pain to send out emails with attachments (I have one with GData, it's a pain, the email with large attachments usually times out, but if you press the send button again, it will go out). Hope that helps!

ondoteam

@2chemlud:

eeehm what?

If you start with a fresh install of pfSense, then all your emails, with or without attachments should leave the router.

Maybe you have personal firewall on the Windows computers sending via Outlook, these firewalls sometimes have mail proxies, making it a pain to send out emails with attachments (I have one with GData, it's a pain, the email with large attachments usually times out, but if you press the send button again, it will go out). Hope that helps!

Thank you but it should be pfSense + maybe something more… it is easy as deactivate de packet filtering to be able to send mails one more time. By the way, there is at least three post with the same problem and without solution.

EDIT: I installed pfSense and opnSense about one hundred times... and always the same problem (fresh install). Thats why I want to pay someone :)

2chemlud

Hi again!

Interesting! Which hardware and which version of pfSense did you use? Do you have a link to the other posts on this issue?

As it also happenz with opnSense, some hardware thing might be involved (NIC driver included…)?

ondoteam

@2chemlud:

Hi again!

Interesting! Which hardware and which version of pfSense did you use? Do you have a link to the other posts on this issue?

As it also happenz with opnSense, some hardware thing might be involved (NIC driver included…)?

Hadware:

Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz
RAM 2GB
NIC MB > fxp > Intel ?? (I will enable it tomorrow)
NIC PCI > re > D-Link DGE-528(T) Gigabit Ethernet Adapter

Software:

pfSense 2.3-RELEASE (i386)
built on Mon Apr 11 18:12:06 CDT 2016
opnSense > 16.1.8 (i386)

Links to similar posts:

https://forum.pfsense.org/index.php?topic=63448.0
https://forum.pfsense.org/index.php?topic=15177.msg94941
https://forum.pfsense.org/index.php/topic,11735.0.html

Regards,

J.

2chemlud

Hy again!

The threads are stone age, hu? The one from 2008 (!) lists a number of potential problems. The 2013 thread has a solution that works for 15 minutes? Come on….

The 2009 thread:

"We had a similar issue (inbound mail was fine, couldn't send outbound attachments beyond 25k or so) that eventually traced back to a bad Ethernet port ...."

Choose your weapon... ;-)

ondoteam

Hello there!

This morning I was trying with a laptop (NIC Atheros + fresh install) and nope… there is no way to send eMails with files attached.

zevlag

Can you perform a packet capture? If you provide that I would be willing to consider helping.

https://doc.pfsense.org/index.php/Sniffers,_Packet_Capture

ondoteam

@zevlag:

Can you perform a packet capture? If you provide that I would be willing to consider helping.

https://doc.pfsense.org/index.php/Sniffers,_Packet_Capture

Hello. Sorry I didn't get the notification mail about your reply. I have news about that… but not good news.

1.- I tried with different eMail clients (all reports timeouts).
2.- I tried to install pfSense in a Dell DataVault but I continue geting timeouts
3.- I tried two diferents ADSL connetions without success.

Attached the log that you was asking for. The one called "firewall" is with pfSense firewall activated (no way to send mails with attachments). Thank you very much in advance.

firewall.txt
nofirewall.txt