The problem might be double NAT. If that is the case, it might be open on the pfSense FW, but is not being forwarded by the internet router. There is not enough information on your setup to really know.
I use PfSense as the router and modem if thats what you mean? I am not using the one you get from your ISP. Everything I have is in the set up in post one, I have no other router or firewall in-between except the switches as shown in the setup.
"INTERNET" is the fibre optics from my ISP (Not sure what you actually call it)