SG1100 repeatedly auto-reboots

[MetalGravy]

Re: New SG1100 is stuck in an auto-reboot loop.

I have had this unit for about a year and a half. It comes on for a few seconds, then restarts. I saw here ([https://forum.netgate.com/topic/144636/sg-1100-intermittent-reboots/17](link url)) that it could be temperature related. Should I unplug and let it cool to see if that fixes it?

[stephenw10]

I would connect the serial console and see where it reboots and what it shows when it does.

Steve

[MetalGravy]

@stephenw10

Is that the port on the right that has a USB symbol and "SS"? Is the router going to stop bouncing long enough for me to dig around in there?

[bigsy]

@metalgravy The console port on a Netgate 1100 is the micro USB port beside the power connector. The on-line manual has instructions for connecting.

[stephenw10]

You shouldn't need to do any digging. The important thing is to look are where in the boot cycle it's rebooting.
If you need to re-install it you need to use the console to do that anyway so connecting to it is always a good step.

Steve

[Gertjan]

here is the "Connecting to the Console Port" official doc.

[MetalGravy]

Thanks for all the replies so far. Which is a safe source for PuTTY?

[bcruze]

@metalgravy said in SG1100 repeatedly auto-reboots:

Thanks for all the replies so far. Which is a safe source for PuTTY?

this is where I get it

[stephenw10]

Yes, that is the official source. ^

[MetalGravy]

I'm seeing output. It says to press a key on the console to abort auto-reboot. I guess that doesn't mean the keyboard because pressing keys does nothing. I see a bunch of output, including by this message

***** FILE SYSTEM MARKED CLEAN *****
Filesystems are clean, continuing...
Mounting filesystems...
random: unblocking device.


        __
 _ __  / _|___  ___ _ __  ___  ___
| '_ \| |_/ __|/ _ \ '_ \/ __|/ _ \
| |_) |  _\__ \  __/ | | \__ \  __/
| .__/|_| |___/\___|_| |_|___/\___|
|_|


Welcome to pfSense 2.4.4-RELEASE (Patch 3)...

panic: ufs_dirbad: /: bad dir ino 94827 at offset 512: mangled entry
cpuid = 1
Uptime: 22s
Automatic reboot in 15 seconds - press a key on the console to abort

Is there a way to pipe the full output to a file? Is there anything in particular that I should be looking for?

[stephenw10]

OK, that's a file system error. You can probably recover from that by running a manual filesystem check:
https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html#manual-filesystem-check

However that's also a very old version. If you have a backup of the config or can recreate it easily I would install the current version clean and restore your config into it. Open a ticket with us to get the recovery image: https://go.netgate.com/

Steve

[Gertjan]

The system was marked clean, but booting from it isn't possible.

@metalgravy said in SG1100 repeatedly auto-reboots:

Is there anything in particular that I should be looking for?

It's video time.

And put a post it on the box ;: don"'t remove the power from this box - you the GUI shut down command" ;)
Add an UPS.