Netgate 6100 MAX (Help installing firmware)
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Hey guys,
New to the Netgate community. Decided to take the plunge and buy a Netgate 6100 upon delivery I tried setting it up without any success, so I tried resetting the router to factory settings but I think I've hit the wrong button on the side of the router and ended up deleting the firmware off the router. So now I need to install the firmware all over again. I've tried issuing a support ticket but I can't log into the customer portal to get the firmware sent out to me in a email. Any help would be greatly appreciated. Thanks in advance!
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First things first : you have the console cable, right ? This cable is not a gadget, it's essential.
For example, when you managed to disable all network interfaces, it's the only access left to communicate with the device.You'll be needing it if "something" happened to the build in drive, like : it doesn't boot any more.
See https://docs.netgate.com/pfsense/en/latest/solutions/netgate-6100/reinstall-pfsense.html
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@gertjan Yep, I do have a console cable. I'm guessing I'll be needing this to install the new firmware? Netgate got back to me via email so hopefully, get things sorted out.
Thanks for your response!
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@atari said in Netgate 6100 MAX (Help installing firmware):
I'm guessing I'll be needing this to install the new firmware?
Exactly like a PC, normally, it boots from the hard drive.
But what happens when the drive dies , You change it for a new one. It will be empty. The PC won't start (boot) any more.
So, you slide in a USB boot drive, hit that special boot menu key, or go to the BIOS and have it booted from a USB drive.
Now you'll be able to install from that USB drive to the internal hard disk.All this happens on an 6100 without any of the NIC working, because : they can only work if there is an OS on the device that boots, and support de NICs.
So, yeah, some other access like a VGA(HDMI) and keyboard (not present on a 6100 as it would be needing a VGA chip, doing nothing 99,999999999 % of the time) or : a console cable is not something optional.
I tend to see it like this :
The GUI is there for when every things go fine.
The console access is there when things do not go fine.Btw : how did you manage to 'destroy' the firmware ?
Are there buttons a a 6100 ? If there is a reset button, it only resets the config to default, and that will be the same state as when it was when you received it. But that is a working state.Also : never ever rip out the power. Treat it like your PC : only rip out the power if you really want to mess up with the file system on the disk. Do always a clean shut down using console or GUI command.
About the setup : you can do what you want, but keep things simple in the beginning. As an admin, you'll be most dangerous when you start to think you understood something. That's the moment you'll make errors. No a big deal, as you only learn from errors, never from "it just works" situation.
Always make local backups of your pfSense config. -
@gertjan Their are 2 buttons on the side of the router next to the USB inserts, ones popping out the other is inside the router, right above it like most reset buttons are. I'm not sure what the other buttons does I know ones a reset button but the other I have no clue as too what it does, but after I pressed it it reset a whole bunch of lights flashed and it went into the same mode as when I first got it. But now I can't log into my Netgate gateway via IP address.
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@atari said in Netgate 6100 MAX (Help installing firmware):
But now I can't log into my Netgate gateway via IP address.
That's 192.168.1.1/24
Your PC obtained a DHCP lease ? (it obtained an IP, gateway, DNS etc ?) -
Were you able to resolve this?
The config reset sequence on the 6100 is quite deliberate, it would be almost impossible to do accidentally. The bunch of LEDs flashing was probably the boot sequence.
What do you see on the serial console?Steve
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I'm having a similar issue.
After fallowing the procedure of installing a firmware update through the UI a message appreared saying the fallowing:"Firmware was successfully upgraded. The new version will take effect after reboot.
Microcontroler updates on this platform require a power cycle to activate. Wait for the automatic reboot to complete then manually halt the device. Once the device has shutdown unplug the power cord and plug it back in."*After doing the manual power cycle, as instructed, to the device I haven't been able to boot and the console connection seems to be inactive.
Has anyone been able to solve this?
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You are seeing nothing at all on the serial console when you boot it?
You should open a ticket with us if so:
https://www.netgate.com/tac-support-requestSteve
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@stephenw10
Hello Steve, thank you for replying.
The console is not showing anything. I currently have opened a ticket but I have also tried the Reinstalling PFSense process to try and get a console output from booting from the USB with no reaction. -
Yeah, I reviewed it with the support agent and we agreed it was an issue that required further testing of the hardware.
Steve
