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    Since about 1400 hours I have been unable to get updates in dashboard

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      mrsunfire
      last edited by mrsunfire

      I am seeing this error too on my 2.6.0. Also package manager is kind of slow/empty. If I refresh the page sometimes I see my packages installed. Trying to update them gives me an empty page/hang.

      Doing a

      pkg-static clean -ay; pkg-static install -fy pkg pfSense-repo pfSense-upgrade
      

      it hangs on "Updating pfsense-core repository catalogue" or takes up to 5 minutes until it continues with "pfsense repository catalogue".

      The whole update via shell took me about 15 minutes!

      Updating pfSense-core repository catalogue...
      pfSense-core repository is up to date.
      Updating pfSense repository catalogue...
      pfSense repository is up to date.
      All repositories are up to date.
      The following 3 package(s) will be affected (of 0 checked):
      
      Installed packages to be REINSTALLED:
              pfSense-repo-2.6.0 [pfSense]
              pfSense-upgrade-1.0_12 [pfSense]
              pkg-1.17.5_2 [pfSense]
      
      Number of packages to be reinstalled: 3
      
      4 MiB to be downloaded.
      [1/3] Fetching pkg-1.17.5_2.pkg: 100%    4 MiB 399.6kB/s    00:10
      [2/3] Fetching pfSense-repo-2.6.0.pkg: 100%    6 KiB   5.9kB/s    00:01
      [3/3] Fetching pfSense-upgrade-1.0_12.pkg: 100%   15 KiB  15.2kB/s    00:01
      Checking integrity... done (0 conflicting)
      [1/3] Reinstalling pkg-1.17.5_2...
      [1/3] Extracting pkg-1.17.5_2: 100%
      [2/3] Reinstalling pfSense-repo-2.6.0...
      [2/3] Extracting pfSense-repo-2.6.0: 100%
      [3/3] Reinstalling pfSense-upgrade-1.0_12...
      [3/3] Extracting pfSense-upgrade-1.0_12: 100%
      You may need to manually remove /usr/local/etc/pkg.conf if it is no longer needed.
      
      

      pkg-static update -f also takes up to 5 minutes:

      
      Updating pfSense-core repository catalogue...
      Fetching meta.conf: 100%    163 B   0.2kB/s    00:01
      Fetching packagesite.pkg: 100%    2 KiB   1.7kB/s    00:01
      Processing entries: 100%
      pfSense-core repository update completed. 7 packages processed.
      Updating pfSense repository catalogue...
      Fetching meta.conf: 100%    163 B   0.2kB/s    00:01
      Fetching packagesite.pkg: 100%  149 KiB 153.0kB/s    00:01    ite.pkg:   0%
      Processing entries: 100%
      pfSense repository update completed. 511 packages processed.
      All repositories are up to date.
      
      

      Netgate 6100 MAX

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      • D
        decibel
        last edited by

        e82a7a56-e40c-4d0b-b205-9c6e03da6c79-image.png

        M 1 Reply Last reply Reply Quote 0
        • M
          mrsunfire @decibel
          last edited by

          @decibel The issue was that IPv6 was used. Under System/Advanced/Networking make sure to check "Prefer IPv4". This fixed the issue for me.

          Netgate 6100 MAX

          1 Reply Last reply Reply Quote 2
          • sigiS
            sigi
            last edited by

            Did i miss something? The name resolution seems to be gone..

            cat /usr/local/share/pfSense/pkg/repos/pfSense-repo.conf
            FreeBSD: { enabled: no }
            
            pfSense-core: {
              url: "pkg+https://packages.netgate.com/pfSense_v2_6_0_amd64-core",
             ....
            }
            
            pfSense: {
              url: "pkg+https://packages.netgate.com/pfSense_v2_6_0_amd64-pfSense_v2_6_0",
              .....
            
            

            Seems not even to be known by netgates DNS...?

            dig @ns1.netgate.com packages.netgate.com
            
            ; <<>> DiG 9.16.26 <<>> @ns1.netgate.com packages.netgate.com
            ; (2 servers found)
            ;; global options: +cmd
            ;; Got answer:
            ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60585
            ;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
            ;; WARNING: recursion requested but not available
            
            ;; OPT PSEUDOSECTION:
            ; EDNS: version: 0, flags:; udp: 4096
            ; COOKIE: ba07c4e5a9653cc584e5d713623f21617a7afde345e5e818 (good)
            ;; QUESTION SECTION:
            ;packages.netgate.com.          IN      A
            
            ;; AUTHORITY SECTION:
            netgate.com.            60      IN      SOA     ns1.netgate.com. admin.netgate.com. 2020641778 28800 7200 1209600 60
            
            ;; Query time: 136 msec
            ;; SERVER: 208.123.73.80#53(208.123.73.80)
            ;; WHEN: Sat Mar 26 15:21:21 CET 2022
            ;; MSG SIZE  rcvd: 123
            
            
            S 1 Reply Last reply Reply Quote 0
            • S
              SteveITS Galactic Empire @sigi
              last edited by

              @sigi said in Since about 1400 hours I have been unable to get updates in dashboard:

              miss something

              Yeah :)
              https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#packages-netgate-com-has-no-a-aaaa-record

              Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
              When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
              Upvote 👍 helpful posts!

              1 Reply Last reply Reply Quote 0
              • sigiS
                sigi
                last edited by

                Ouch.. Very intuitive for debugging. Agree this is not the issue. Anyway at the moment i have again this update issues with two boxes from different AS. Both with good working and monitored IPv6. Obviously i am not alone with this issue, maybe worth debugging on Netgate side anyway...

                T 1 Reply Last reply Reply Quote 0
                • T
                  Traveller @sigi
                  last edited by

                  @sigi Never had an issue before, but the suggestion to Prefer IPv4 under System->Advanced->Networking seems to have solved the problem for me.

                  Now, I don't know if the issue was at Netgate or with my ISP.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    There is some on going work to our backend infrastructure and this appears to be related. It's a problem with IPv6 connectivity. I see it too on systems that have v6, we are working to resolve it.

                    It's not the same issue that caused the cert error originally seen in this thread.

                    Steve

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                    • S SteveITS referenced this topic on
                    • S SteveITS referenced this topic on
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      That has been resolved. Please retest. Let us know if you see any issues fetching packages.

                      Steve

                      T T 2 Replies Last reply Reply Quote 1
                      • T
                        Traveller @stephenw10
                        last edited by

                        @stephenw10 Reverted the Prefer IPv4 setting to Unchecked.

                        Updates are still working.

                        1 Reply Last reply Reply Quote 1
                        • T
                          Thondwe @stephenw10
                          last edited by

                          @stephenw10 Removed IP4 preference and confirmed working. Also did a tracert pkg01-atx.netgate.com - 20 hops on IPv6 vs 13 for IPv4 - thought IPv6 routing was supposed be slicker!

                          Tracing route to pkg01-atx.netgate.com [2610:160:11:18::209]
                          over a maximum of 30 hops:

                          1 <1 ms <1 ms <1 ms 2001:4d48:ad5c:fe10::254
                          2 9 ms 8 ms 8 ms 2001:4d48:feed:97::138
                          3 10 ms 10 ms * 2001:4d48:feed:97::1
                          4 9 ms * 10 ms 2001:4d48:feed:99::a
                          5 15 ms 15 ms 15 ms 2001:4d48:ace::43
                          6 15 ms 15 ms 15 ms ams-ix-1.enta.net [2001:7f8:1::a500:8468:1]
                          7 15 ms 19 ms 22 ms er1.ams1.nl.above.net [2001:7f8:1::a500:6461:1]
                          8 * * * Request timed out.
                          9 * * * Request timed out.
                          10 * * * Request timed out.
                          11 126 ms * 126 ms ae5.cs1.lhr11.uk.eth.zayo.com [2001:438:ffff::407d:1d7e]
                          12 * * * Request timed out.
                          13 * * * Request timed out.
                          14 134 ms 130 ms * 2001:438:ffff::407d:1c9e
                          15 126 ms 126 ms 126 ms ae8.mpr1.aus1.us.zip.zayo.com [2001:438:ffff::407d:1b1e]
                          16 123 ms 123 ms 123 ms 2001:438:ffff::407d:20c6
                          17 124 ms 124 ms 124 ms 2610:160::ffff:4014:e59e
                          18 123 ms 123 ms 123 ms 2610:160:11:1::6
                          19 124 ms 123 ms 123 ms 2610:160:11:1000::6
                          20 124 ms 123 ms 123 ms 2610:160:11:18::209

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