Netgate 2100 shuts down when WAN cable unplugged and re-plugged
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Mmm, that should never happen with expected wiring.
I assume nothing is logged?
Anything on the console if you do it the serial console connected?
Steve
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Thank you for your quick replies and ideas.
Apologies for the delay but during the testing the 2100 went into a boot loop because of all the up and downs and I had to sort that first.....lol.
Findings are as follows :
I changed the network cable, same thing happened.
I then found that if I switch the power of the Alcatel WAN device off and then on again, upon turning it on the 2100 turns off immediately.There is nothing logged in the console or system logs.
Both devices share a DC UPS/Power supply and if I remove the Alcatel from this supply and plug it into mains, then problem disappears.
I will get a separate DC UPS/Power supply for the Alcatel to resolve my issue.
Thanks again
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Hmm, interesting. Thanks for following up. Hard to imagine what the Alcatel/PSU could be doing to cause that.
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@dandare100 said in Netgate 2100 shuts down when WAN cable unplugged and re-plugged:
If I pull the power out of the Netgate and plug it back in, it boots fine and all is well
Do not do this.
pfSense, as any very sophisticated system using a complex OS and file system, risks to be 'sofware' damaged.
You do not rip out the power of your PC running Windows or macOS neither : there are chances you will pay the price ( re install and total loss if you do not have a backup ).Never touch the power cable. Use an UPS. Do a clean shut down.
pfSense is not a light bulb.Sorry to be a bit harsh.
No "help me" PM's please. Use the forum, the community will thank you.
Edit : and where are the logs ?? -
In this instance the 2100 had already shutdown unexpectedly so the power was removed in order to boot it back up. There's not much else you can do from that situation of it doesn't reboot by itself.
But, yes, in general you should never pull the power without first halting the system to umount the filesystem.Steve
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@stephenw10
Yep.auth.info;authpriv.info |exec /usr/local/sbin/sshguard -i /var/run/sshguard.pidso the issue goes one level up : who / what / why his syslogd is restarting so often ?
There are a lot of logs to check, the reason is in there.No "help me" PM's please. Use the forum, the community will thank you.
Edit : and where are the logs ?? -
@gertjan said in Netgate 2100 shuts down when WAN cable unplugged and re-plugged:
pfSense is not a light bulb.
hahaha - the new slogan of pfsense. hehehehehe
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@gertjan Wrong thread?
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@gertjan Yeah thanks. I don't do this and I understand why it is bad to do so.
In this case, as @stephenw10 mentions below, the 2100 is already off and it's the only way to restart it when having this particular problem.
An IOT/Smart light bulb might not agree with your implication that it's safe to just remove power abruptly. Just kidding :-). Thanks for the reply.
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Just for interest: can you share model/type of the DC UPS/PSU?
Thats really a very strange issue. Dump idea: any bad grounding between LAN switch and UPS that initiates an power interruption at DC out?
If you are familiar with electronis you can check with a voltmeter if there is any voltage between housing of switch and housing of UPS. If all is fine, there shouldnt be any voltage.Regards
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Here are some pics of the PSU.
I am using the splitter cable that came with it. It splits the DC output into 2. One goes to the Alcatel and the other goes to the 2100.
It is fed by a 2 prong plug (no earth) and has a plastic casing. The only thing I can deduce is that the negative will be shared between the 2100 and the Alcatel as the ground. The Alcatel is also in a plastic case, so I cannot measure the voltage between the 2 devices.
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@dandare100 Thanks for sharing, yes, in that case you cant do a lot.
Strange indeed.
Another dump question: are you sure the DC plug fits the SG-2100 tight, so if you plug in the WAN cable do not cause an short outage?BTW: DC output is 12V 1000mA referring to label. Is that sufficient for SG-2100 and the Alcatel device?
Input label at SG-2100 is 12V 2.0A, so in my understanding even when running the SG alone that PSU does not provide sufficient current!?
Regards
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@fsc830 That is a very good point. Thank you for that.
It explains the fact that when I power the Alcatel on (this causes the 2100 to go off), the inrush for this could bring the supply to the 2100 down for a split second and because the supply is border line already, the 2100 shuts off.
That must be the hassle, thank you and apologies to all for the red herring.
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No problem at all
. No one knows in advance which PSU was used, so no one could know something about the electrical data.
Would be great if you can give a final feedback when you modified your environment.Regards
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@dandare100 said in Netgate 2100 shuts down when WAN cable unplugged and re-plugged:
An IOT/Smart light bulb might not agree with your implication that it's safe to just remove power abruptly. Just kidding :-)
They are designed so yeah you can just remove power abruptly ;) Most of the ones I have seen when you remove power 3 times abruptly they go into setup mode.
All the ones I have - which sucks, is when they loose power they turn on when its returned. When we have a power outage.. Pretty much every light in the house comes on - heheh
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@johnpoz said in Netgate 2100 shuts down when WAN cable unplugged and re-plugged:
Pretty much every light in the house comes on
Self-test mode ?
For a light bulb that will be 'on'.No, serious, smart light bulbs ?
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@gertjan I don't think its "test" anything mode. Just how they work. If you cycle the power on them they come on.
This does allow for manual control of them if internet is down. But if you want to "reset" them so you can set them up again.. You cycle the power 3 times in rapid succession.
I do have a few lights with switches in the wall that you can control, or just use the switch - I do like these better because internet is not required for them to work.. But the switches are more expensive..
https://www.casetawireless.com/us/en
At some point would like to get the whole house setup with those. And you don't actually need "smart" bulbs.. But its way more work (changing the switch in the wall) then just putting in a 10$ light bulb..
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@dandare100 said in Netgate 2100 shuts down when WAN cable unplugged and re-plugged:
It explains the fact that when I power the Alcatel on (this causes the 2100 to go off), the inrush for this could bring the supply to the 2100 down for a split second and because the supply is border line already, the 2100 shuts off.
Yup, almost certainly that. In fact I'm surprised that works at all with 12W max to share between both. It must be right on the edge it's capability, hence any sort of surge could cause it to shutdown.
Steve
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Hello
I am confirming that I got a dedicated 60W UPS for the 2100 and the problem no longer happens.
TIL how important the power specs are :-)
Thank you all .
Regards
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@dandare100 12V5A for just a 2100?
