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    SG-4860 crashing daily

    Scheduled Pinned Locked Moved General pfSense Questions
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    • H
      homer2320776 @stephenw10
      last edited by

      @stephenw10 I found some more crash logs that I had sent to myself over Telegram. Hopefully these might shed some light.

      textdump0.tar
      textdump1.tar
      textdump2.tar

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Mmm, those are all different. That is looking more like a memory fault unfortunately.

        Are you able to try a clean install of 22.05?

        Steve

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        • H
          homer2320776 @stephenw10
          last edited by

          @stephenw10 This is currently the production firewall for this location. I purchased a XG-1537 last year and a stack of new switches to install but haven't scheduled a time to replace it all.

          I'll try to reload the 4860 after everything stabilizes.

          Last nights crash dump.
          textdump.tar.0

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Mmm, another similar crash but different panic. Again it doesn't point to any specific thing and looks increasingly like a hardware issue unfortunately.

            Steve

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            • H
              homer2320776 @stephenw10
              last edited by

              @stephenw10 The device hadn't crashed in a few days, but this morning it has a PHP crash log as well.

              [12-Aug-2022 00:42:00 UTC] PHP Warning:  Static function mbereg_search() cannot be abstract in Unknown on line 0
              

              textdump.tar.0

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm, that looks different, more like it just ran out of memory.

                That also ties in with this:
                <6>pid 71216 (unbound), jid 0, uid 59: exited on signal 11

                If you check the monitoring graphs in Status > Monitoring do you see memory usage increasing with time?

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                • H
                  homer2320776 @stephenw10
                  last edited by

                  @stephenw10 I checked the memory graph for a 2 day period with 5 min resolution and didn't see the free memory decrease except during the crashes.

                  bf256829-12a8-47da-ab13-85b2767805f6-image.png

                  I'll keep a watch for anything new.

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Mmm, I agree, it doesn't look like it's exhausting the memory directly.

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                    • H
                      homer2320776 @stephenw10
                      last edited by

                      @stephenw10 I believe I have narrowed the issue down to the tailscale package. I noticed when I came back from vacation that the firewall had been up over 8 days w/o a crash.

                      Checking the logs showed that either PHP or PHP-CGI was exiting on signal 11 with a core dump, and the services section showed that tailscale wasn't running either.

                      On a hunch I started the tailscale service yesterday morning to see if a crash would happen. Sure enough, last night it crashed again.

                      Attached is the latest dump. textdump.tar.0

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        So you had disabled tailscale while you were away? Or it had stopped by itself and then crashed after you restarted it?

                        Steve

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                        • H
                          homer2320776 @stephenw10
                          last edited by

                          @stephenw10 tailscale had crashed apparently, but the connections it made we're still running so I didn't notice the service itself was down.

                          I restarted the service yesterday morning to see if it was the cause of the crashes, then this morning when I logged in, I saw the crash report.

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Mmm, not familiar to me. Let me see if any one else has seen it....

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