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SG-2100 HANGING UNIT

Official Netgateยฎ Hardware
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  • R
    rcoleman-netgate Netgate @kevs
    last edited by Sep 12, 2022, 3:59 AM

    @kevs Follow the instructions here:

    https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html

    Run the fsck -y command 5-10 times before rebooting.

    Ryan
    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
    Requesting firmware for your Netgate device? https://go.netgate.com
    Switching: Mikrotik, Netgear, Extreme
    Wireless: Aruba, Ubiquiti

    K 1 Reply Last reply Sep 12, 2022, 7:21 AM Reply Quote 0
    • K
      kevs @rcoleman-netgate
      last edited by Sep 12, 2022, 7:21 AM

      Hi Sir @rcoleman-netgate

      Please see the screenshot below after we did your recommendations. Is it fixed now?
      ๐Ÿ”’ Log in to view
      ๐Ÿ”’ Log in to view
      ๐Ÿ”’ Log in to view
      ๐Ÿ”’ Log in to view
      ๐Ÿ”’ Log in to view
      ๐Ÿ”’ Log in to view

      G R 2 Replies Last reply Sep 12, 2022, 7:32 AM Reply Quote 0
      • G
        Gertjan @kevs
        last edited by Sep 12, 2022, 7:32 AM

        @kevs

        Looking ok now.
        remember, if possible, never remove the power, halt the box using console command or GUI command.
        If power had to be removed because the box doesn't pass any traffic, use the console to access it, and reboot.
        If you have to remove the power, use console to do file system check.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        K 1 Reply Last reply Sep 12, 2022, 8:00 AM Reply Quote 0
        • K
          kevs @Gertjan
          last edited by Sep 12, 2022, 8:00 AM

          Hi @gertjan

          I am trying to get into the configuration page. It seems that the ports are not working. I can't get through the default IP and password. Please see the video on the link for your reference. No light on ports

          G 1 Reply Last reply Sep 12, 2022, 8:04 AM Reply Quote 0
          • G
            Gertjan @kevs
            last edited by Sep 12, 2022, 8:04 AM

            @kevs

            Just to be sure : do not use a PC at the other end, use a simple switch to test.
            If the cross over negotiation fails because the PC doesn't support MIDX, then the link won't come up.

            From what I recall, the 21000 ports are switched also. Factory Reset the device to see if that helps.
            If the leds stay out using a switch, then it's Netgate support time.

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            1 Reply Last reply Reply Quote 1
            • S
              stephenw10 Netgate Administrator
              last edited by Sep 12, 2022, 11:39 AM

              The switch ports in the 2100 (LAN 1-4) should always support auto-MDI/X so they should link unless they are disabled.

              At the console use option 8 to drop to the command line then run: etherswitchcfg

              That should either show you the current switch config or an error if it can't reach the switch.

              Steve

              1 Reply Last reply Reply Quote 0
              • R
                rcoleman-netgate Netgate @kevs
                last edited by Sep 12, 2022, 4:27 PM

                @kevs Yes, if it boots you're set.
                I would reimage with 22.05-RELEASE and go with ZFS so you don't have to do this (as often) in the future.

                https://go.netgate.com << -- open a ticket there requesting the firmware.

                Ryan
                Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                Requesting firmware for your Netgate device? https://go.netgate.com
                Switching: Mikrotik, Netgear, Extreme
                Wireless: Aruba, Ubiquiti

                K 1 Reply Last reply Sep 23, 2022, 7:35 AM Reply Quote 0
                • K
                  kevs @rcoleman-netgate
                  last edited by Sep 23, 2022, 7:35 AM

                  Hi @rcoleman-netgate

                  I already downloaded the pfsense image to reinstall the firmware and I extract it using 7zip since the extension file is .gz but when I open the win 32 disk imager cannot find the extracted pfsense .img so I cannot put it in the USB flash drive. Can you please help me with this?

                  B G 2 Replies Last reply Sep 23, 2022, 8:01 AM Reply Quote 0
                  • B
                    bingo600 @kevs
                    last edited by Sep 23, 2022, 8:01 AM

                    @kevs
                    You could try Balena Etcher
                    https://www.balena.io/etcher/

                    With that one you don't even have to extract the .gz image , just point at that .gz

                    /Bingo

                    If you find my answer useful - Please give the post a ๐Ÿ‘ - "thumbs up"

                    pfSense+ 23.05.1 (ZFS)

                    QOTOM-Q355G4 Quad Lan.
                    CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
                    LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

                    1 Reply Last reply Reply Quote 1
                    • G
                      Gertjan @kevs
                      last edited by Gertjan Sep 23, 2022, 8:21 AM Sep 23, 2022, 8:20 AM

                      @kevs said in SG-2100 HANGING UNIT:

                      I already downloaded the pfsense image to reinstall the firmware and I extract it using 7zip since the extension file is .gz

                      So you received a mail from Netgate with a link to download the firmware.

                      It said :

                      ๐Ÿ”’ Log in to view

                      My advise : do what they proposed => use https://etcher.io to write the image. It can't be easier. No need to dezip. I tried it yesterday, it was a 3 click manipulation.
                      Btw : win32 ? Except for the local ancient technology museum, these do not exist any more, right ? ๐Ÿ˜Š

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      K 1 Reply Last reply Sep 23, 2022, 8:36 AM Reply Quote 0
                      • K
                        kevs @Gertjan
                        last edited by Sep 23, 2022, 8:36 AM

                        Hi @gertjan

                        I already put the image using the etcher.
                        Now I tried to reinstall the image and finished the USB boot process but when I restart it seems that the new image did not install/replace in the old one. It came back to the old version 22.01, not the new 22.05
                        Please see the attached screenshots for your reference.

                        ๐Ÿ”’ Log in to view
                        ๐Ÿ”’ Log in to view
                        ๐Ÿ”’ Log in to view

                        B 1 Reply Last reply Sep 23, 2022, 8:38 AM Reply Quote 0
                        • B
                          bingo600 @kevs
                          last edited by Sep 23, 2022, 8:38 AM

                          @kevs

                          Seems to be 22.05 to me

                          ๐Ÿ”’ Log in to view

                          If you find my answer useful - Please give the post a ๐Ÿ‘ - "thumbs up"

                          pfSense+ 23.05.1 (ZFS)

                          QOTOM-Q355G4 Quad Lan.
                          CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
                          LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

                          K 2 Replies Last reply Sep 23, 2022, 8:48 AM Reply Quote 0
                          • K
                            kevs @bingo600
                            last edited by Sep 23, 2022, 8:48 AM

                            Hi @bingo600

                            Yes it is 22.05 because it was booted via USB but when I removed the USB it will came back to the old one which is 22.01 I do not know why it cannot rewrite the new version in my device.

                            1 Reply Last reply Reply Quote 0
                            • K
                              kevs @bingo600
                              last edited by Sep 23, 2022, 8:50 AM

                              Hi @bingo600

                              When I removed the USB, this now happened when I reboot the firewall.

                              ๐Ÿ”’ Log in to view

                              B G 2 Replies Last reply Sep 23, 2022, 8:55 AM Reply Quote 0
                              • B
                                bingo600 @kevs
                                last edited by bingo600 Sep 23, 2022, 9:06 AM Sep 23, 2022, 8:55 AM

                                @kevs
                                I have no experience with the 2100 .....
                                Just wanted to point out that it wrote 22.05 in the screenshots you provided.

                                Just a thought ... Are you sure you installed the 22.05 onto the 2100 disk , and not the USB

                                On an Intel system , I don't think o have ever seen the "pfsense login prompt" , when booted from an Install-Stick.

                                /Bingo

                                If you find my answer useful - Please give the post a ๐Ÿ‘ - "thumbs up"

                                pfSense+ 23.05.1 (ZFS)

                                QOTOM-Q355G4 Quad Lan.
                                CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
                                LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

                                1 Reply Last reply Reply Quote 0
                                • G
                                  Gertjan @kevs
                                  last edited by Sep 23, 2022, 9:27 AM

                                  @kevs

                                  ๐Ÿ”’ Log in to view

                                  While rebooting, disk are logically detached - also known as unmounted.
                                  Like Windows, FreeBSD doesn't like it at all when USB drives are removed without OS intervention.

                                  ugen1.2 - da0:umass etc are all names for your USB stick.
                                  Like Windows, you do not install Windows on the USB disk you install from, but to the hard disk build in your system.
                                  It really looks like somewhat unexpected happened to the drive : did you install pfSense onto the USB drive instead of the build in "2100" drive (whatever its name might be ?)

                                  Rebuild your USB stick.
                                  Re install pfSense, and this time, look carefully to the list with 'drives' listed when choosing the destination disk.
                                  There should be a 'device' that is the drive build into the 2100. Use the pfSense "2100" doc to know what it looks, how it's called.
                                  If nothing is listed ... well, that would be an issue. Drive do die ...

                                  No "help me" PM's please. Use the forum, the community will thank you.
                                  Edit : and where are the logs ??

                                  K 1 Reply Last reply Sep 26, 2022, 2:56 AM Reply Quote 0
                                  • S
                                    stephenw10 Netgate Administrator
                                    last edited by Sep 23, 2022, 11:34 AM

                                    What was the exact name if the recovery image you wrote to the USB stick?

                                    That doesn't look like the correct image to me.

                                    Steve

                                    K 1 Reply Last reply Sep 26, 2022, 2:58 AM Reply Quote 0
                                    • S
                                      stephenw10 Netgate Administrator
                                      last edited by Sep 23, 2022, 11:48 AM

                                      Or in fact it looks like you have an m.2 SSD in your 2100 and you may have installed 22.05 to the eMMC instead?

                                      1 Reply Last reply Reply Quote 0
                                      • K
                                        kevs @Gertjan
                                        last edited by Sep 26, 2022, 2:56 AM

                                        @gertjan said in SG-2100 HANGING UNIT:

                                        Re install pfSense, and this time, look carefully to the list with 'drives' listed when choosing the destination disk.

                                        Actually, there is no prompt disk destination if where about to install the new pfsense version.

                                        what I did is I made the USB into a bootable USB in which I put the pfsense image, then I plugged the USB into the firewall then powered it up, when it was now booting I pressed any key to stop the auto boot then I type the "run usbrecovery" in the command line. I am expecting the prompt to let me choose in what location would I want to install the new version but no prompt at all instead continue booting from the USB image.

                                        1 Reply Last reply Reply Quote 0
                                        • K
                                          kevs @stephenw10
                                          last edited by Sep 26, 2022, 2:58 AM

                                          Hi Sir @stephenw10

                                          This is the image name that I downloaded over the internet and write on the bootable USB.
                                          pfSense-plus-Netgate-2100-22.05-RELEASE-aarch64.img

                                          S 1 Reply Last reply Sep 26, 2022, 12:15 PM Reply Quote 0
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