Factory Reset or Corrupted Image

voltron7552

Hello all,
I have a NetGate 1100 that has been reset via hardware button the NG isn't going back to default I'm in the CMD line and in Marvell>> does anyone know where i go from here i want to factory reset this NetGate how do get the image for NG 1100?

Gertjan

@voltron7552

Get yourself a USB key, and then go here https://www.netgate.com/tac-support-request

Fill in the forum.
You'll get a mail with the firmware.
Do as told : install Etcher, and use that tool to 'burn' the firmware to the USB drive.

See the pfSense 1100 documentation for a guidance how to install the firmware.

@voltron7552 said in Factory Reset or Corrupted Image:

I have a NetGate 1100 that has been reset via hardware button

According to the doc, there is no button .... ?!

FSC830

@gertjan said in Factory Reset or Corrupted Image:

...
According to the doc, there is no button .... ?!

Not for sure, manual wrotes "on same appliances", picture shows a small pin hole at SG-1100, may be thats the reset button?

Regards

SteveITS

@fsc830 On the 1100 and some other devices that button does a hard reset/reboot, not "revert config to factory defaults."

"3. Recessed Reset Button (performs a hard reset, immediately turning the system off)"

So...not recommended unless the device is locked up or similar, since it risks file system damage like any power-off would.

Netgate will send this instruction URL with the firmware (for free) but the page is here:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

FSC830

Thanks for clarifying, but this matches with OP statement:

@voltron7552 said in Factory Reset or Corrupted Image:

...
I have a NetGate 1100 that has been reset via hardware button the NG isn't going back to default I'm in the CMD line and in Marvell>> ...

Just want to show that there is a button, regardless of which function is behind.
"Reset" does not mandatory mean reset to factory defaults.

Regards

rcoleman-netgate

@fsc830 In this system it does not do a FR at all, just a system-level reset like you'd find on a desktop PC.

voltron7552

Thank you I will try the firmware re-installation.

Gertjan

@rcoleman-netgate said in Factory Reset or Corrupted Image:

In this system it does not do a FR at all, just a system-level reset like you'd find on a desktop PC

So, it's like the power cord : a perfect way for totally messing up the disk file system.

@voltron7552 : every time you reset the device with that button, or the power is removed witthout doing a user initiated power down using the GUI or console SSH access, option 6, run asap this : How to Run a pfSense Software File System Check (5/2020)
This is not optional.