APC UPS Daemon service help configure

Gertjan

The device is seen, but 'unknown'.
Wheh I hook up my APC, I see :

dmesg | grep usb :

usbus0 on xhci0
usbus0: 5.0Gbps Super Speed USB v3.0
ugen0.1: <0x8086 XHCI root HUB> at usbus0
uhub0: <0x8086 XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1> on usbus0
ugen0.2: <American Power Conversion Back-UPS XS 700U   FW:924.Z5 .I USB FW:Z5> at usbus0

Nice, my APC says its an APC. I could consider using the APC pfSense package. But I don't.

Solution : use NUT, as it has a list with known supported devices.
When you buy a UPS, always check this list first : https://networkupstools.org/stable-hcl.html

The "yeah, its APC compatible" is only a sales argument. The APC software probably asks for a real APC ( and refuses the clone ).

mer

@firefox I agree with @Gertjan that the software may be looking for APC or other strings.
I wonder if that could be tested by entering /dev/ugen0.3 in the device field?
Otherwise the suggestion to switch to the NUT package is a good one. I've not used it so can't help with configuration.

firefox

@mer
I deleted the apc package
And I installed the nut package

The result is the same
The computer does not recognize the UPS
And I think that's the problem
Maybe if the ups were recognized it would work in both packages

Maybe first need to make pfsense recognize the UPS

dennypage

@firefox said in APC UPS Daemon service help configure:

I deleted the apc package
And I installed the nut package
The result is the same

Just to be sure, did you reboot after installing the NUT package? If not, you may run into a permission issue with the USB device that will prevent access to the UPS.

firefox

@dennypage
yes i reboot

viragomann

@firefox
So did you verify that your UPS is supported by NUT on the compatibility list linked by @Gertjan above?
In cannot find it there.

firefox

@viragomann
When I received the UPS I was told that it is equivalent to APC or Eaton
In the list of supported devices it is written that both work with a usb driver
this is the ups UPS

Anyway
Before I check why the nut or apc package do not recognize the ups
I need to check why pfsense (the pc) does not recognize the UPS

dennypage

@firefox Best guess is that it is not USB HID complaint.

firefox

@dennypage
what is "HID"

fireodo

@firefox said in APC UPS Daemon service help configure:

what is "HID"

Human Interface Device

dennypage

@firefox USB-HID is the standard UPS protocol for USB. It is supported by a wide range of manufacturers.

Here is a link to the NUT usbhid-ups driver page which should give you an idea of how widespread it is.
Here is a link to the APC document describing their implementation.

In short, if it's not HID compliant, neither APCUPSD or NUT using the usbhid-ups driver is going to work with it over usb.

There are a couple of other usb based drivers offered by NUT, but these tend to be more unusual these days. See the NUT hardware compatibility list here for more info. I do see a couple of Advice UPSs on the list--they use the blazer_usb driver. You might give that a try. If that doesn't work, I think you are out of luck.