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    APC UPS Daemon service help configure

    Scheduled Pinned Locked Moved UPS Tools
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    • M
      mer
      last edited by mer

      I have a real APC UPS attached via USB, in UPS Cable and UPS Type I have "usb". The device is blank but "not really blank". There was a bug in the page a while ago that would not accept a blank device field but if you simply put a space character in it works.

      I don't know if it's been fixed (it was a validation check that tossed the error), but if not, just hit the space bar once and it should be fine.

      F 1 Reply Last reply Reply Quote 0
      • F
        firefox @mer
        last edited by

        It seems that it doesn't work
        I get this message
        Unknown COMMLOST

        Screenshot at 2022-12-15 22-33-38.png

        How do I check if pfsense detects the UPS?
        That is, if the computer even detects that there is a UPS connected to USB ?

        M 1 Reply Last reply Reply Quote 0
        • M
          mer @firefox
          last edited by mer

          @firefox from the console or web interface, diagnostics, command prompt do "dmesg | grep usb" and check for a line that references your UPS.

          On linux I'd use the lsusb command, I'm sure there's an equivalent on FreeBSD but it's escaping me at the moment.

          found it. at command prompt "usbconfig list"

          F 1 Reply Last reply Reply Quote 0
          • F
            firefox @mer
            last edited by

            @mer said in APC UPS Daemon service help configure:

            dmesg | grep usb

            dmesg | grep usb give me this

            usbus0: EHCI version 1.0
            usbus0 on ehci0
            usbus0: 480Mbps High Speed USB v2.0
            usbus1: EHCI version 1.0
            usbus1 on ehci1
            usbus1: 480Mbps High Speed USB v2.0
            ugen0.1: <Intel EHCI root HUB> at usbus0
            ugen1.1: <Intel EHCI root HUB> at usbus1
            uhub0: <Intel EHCI root HUB, class 9/0, rev 2.00/1.00, addr 1> on usbus0
            uhub1: <Intel EHCI root HUB, class 9/0, rev 2.00/1.00, addr 1> on usbus1
            Root mount waiting for: usbus0 usbus1 CAM
            Root mount waiting for: usbus0 usbus1 CAM
            Root mount waiting for: usbus0 usbus1 CAM
            ugen0.2: <vendor 0x8087 product 0x0024> at usbus0
            uhub2: <vendor 0x8087 product 0x0024, class 9/0, rev 2.00/0.00, addr 2> on usbus0
            ugen1.2: <vendor 0x8087 product 0x0024> at usbus1
            uhub3: <vendor 0x8087 product 0x0024, class 9/0, rev 2.00/0.00, addr 2> on usbus1
            Root mount waiting for: usbus0 usbus1 CAM
            ugen1.3: <vendor 0x0665 product 0x5161> at usbus1
            ugen1.3: <vendor 0x0665 product 0x5161> at usbus1 (disconnected)
            ugen0.3: <vendor 0x0665 product 0x5161> at usbus0
            

            usbconfig list give me this

            ugen0.1: <Intel EHCI root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
            ugen1.1: <Intel EHCI root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
            ugen0.2: <vendor 0x8087 product 0x0024> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
            ugen1.2: <vendor 0x8087 product 0x0024> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
            ugen0.3: <vendor 0x0665 product 0x5161> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (100mA)
            

            I disconnected the cable and connected to another connection
            What has changed is the last line

            ugen0.3: <vendor 0x0665 product 0x5161> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (100mA)
            
            GertjanG 1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @firefox
              last edited by

              @firefox

              The device is seen, but 'unknown'.
              Wheh I hook up my APC, I see :

              dmesg | grep usb :

              usbus0 on xhci0
              usbus0: 5.0Gbps Super Speed USB v3.0
              ugen0.1: <0x8086 XHCI root HUB> at usbus0
              uhub0: <0x8086 XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1> on usbus0
              ugen0.2: <American Power Conversion Back-UPS XS 700U   FW:924.Z5 .I USB FW:Z5> at usbus0
              

              Nice, my APC says its an APC. I could consider using the APC pfSense package. But I don't.

              Solution : use NUT, as it has a list with known supported devices.
              When you buy a UPS, always check this list first : https://networkupstools.org/stable-hcl.html

              The "yeah, its APC compatible" is only a sales argument. The APC software probably asks for a real APC ( and refuses the clone ).

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              M 1 Reply Last reply Reply Quote 1
              • M
                mer @Gertjan
                last edited by

                @firefox I agree with @Gertjan that the software may be looking for APC or other strings.
                I wonder if that could be tested by entering /dev/ugen0.3 in the device field?
                Otherwise the suggestion to switch to the NUT package is a good one. I've not used it so can't help with configuration.

                F 1 Reply Last reply Reply Quote 0
                • F
                  firefox @mer
                  last edited by

                  @mer
                  I deleted the apc package
                  And I installed the nut package

                  The result is the same
                  The computer does not recognize the UPS
                  And I think that's the problem
                  Maybe if the ups were recognized it would work in both packages

                  Maybe first need to make pfsense recognize the UPS

                  dennypageD 1 Reply Last reply Reply Quote 0
                  • dennypageD
                    dennypage @firefox
                    last edited by

                    @firefox said in APC UPS Daemon service help configure:

                    I deleted the apc package
                    And I installed the nut package
                    The result is the same

                    Just to be sure, did you reboot after installing the NUT package? If not, you may run into a permission issue with the USB device that will prevent access to the UPS.

                    F 1 Reply Last reply Reply Quote 0
                    • F
                      firefox @dennypage
                      last edited by

                      @dennypage
                      yes i reboot

                      V 1 Reply Last reply Reply Quote 0
                      • V
                        viragomann @firefox
                        last edited by

                        @firefox
                        So did you verify that your UPS is supported by NUT on the compatibility list linked by @Gertjan above?
                        In cannot find it there.

                        F 1 Reply Last reply Reply Quote 0
                        • F
                          firefox @viragomann
                          last edited by

                          @viragomann
                          When I received the UPS I was told that it is equivalent to APC or Eaton
                          In the list of supported devices it is written that both work with a usb driver
                          this is the ups UPS

                          Anyway
                          Before I check why the nut or apc package do not recognize the ups
                          I need to check why pfsense (the pc) does not recognize the UPS

                          dennypageD 1 Reply Last reply Reply Quote 0
                          • dennypageD
                            dennypage @firefox
                            last edited by

                            @firefox Best guess is that it is not USB HID complaint.

                            F 1 Reply Last reply Reply Quote 0
                            • F
                              firefox @dennypage
                              last edited by

                              @dennypage
                              what is "HID"

                              fireodoF dennypageD 2 Replies Last reply Reply Quote 0
                              • fireodoF
                                fireodo @firefox
                                last edited by

                                @firefox said in APC UPS Daemon service help configure:

                                what is "HID"

                                Human Interface Device

                                Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                pfsense 2.8.0 CE
                                Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                                1 Reply Last reply Reply Quote 0
                                • dennypageD
                                  dennypage @firefox
                                  last edited by

                                  @firefox USB-HID is the standard UPS protocol for USB. It is supported by a wide range of manufacturers.

                                  Here is a link to the NUT usbhid-ups driver page which should give you an idea of how widespread it is.
                                  Here is a link to the APC document describing their implementation.

                                  In short, if it's not HID compliant, neither APCUPSD or NUT using the usbhid-ups driver is going to work with it over usb.

                                  There are a couple of other usb based drivers offered by NUT, but these tend to be more unusual these days. See the NUT hardware compatibility list here for more info. I do see a couple of Advice UPSs on the list--they use the blazer_usb driver. You might give that a try. If that doesn't work, I think you are out of luck.

                                  1 Reply Last reply Reply Quote 0
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