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    NUT package (2.8.0 and below)

    UPS Tools
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    • S
      shaffergr @dennypage
      last edited by

      @dennypage

      Its been a long time since I coded anything so most likely no help.

      nut/usb package worked flawlessly under 22.05 so wonder what changed...

      Can I turn the log level up to debug to gather more info?

      1 Reply Last reply Reply Quote 1
      • JonathanLeeJ
        JonathanLee @dennypage
        last edited by JonathanLee

        @dennypage

        9f0f6aa7-8e8e-4d03-95b0-7c73f29be9e7-image.png
        (Image: Same issue)
        acf4cd92-c56f-4e67-b14f-5e99ff811249-image.png
        (Image: Same issue)

        Feb 17 13:56:23 Lee_Family kernel: pid 53495 (usbhid-ups), jid 0, uid 66: exited on signal 11

        Feb 17 09:20:53 Lee_Family kernel: pid 85785 (usbhid-ups), jid 0, uid 66: exited on signal 11

        Make sure to upvote

        S 1 Reply Last reply Reply Quote 0
        • S
          shaffergr @JonathanLee
          last edited by

          @jonathanlee

          I am only seeing exit signal 10, not signal 11 so interesting..

          JonathanLeeJ dennypageD 2 Replies Last reply Reply Quote 1
          • JonathanLeeJ
            JonathanLee @shaffergr
            last edited by

            @shaffergr I am running an ARM processor for this one

            Make sure to upvote

            S 1 Reply Last reply Reply Quote 0
            • JonathanLeeJ
              JonathanLee @azdeltawye
              last edited by JonathanLee

              @azdeltawye
              Run this command in the GUI

              5d5ae5c9-7a94-4aad-bcd6-3077410cf877-image.png

              cat /var/log/*.log

              After search with ctl-f usbhid-ups this should make it easy so you do not need to log in with a console cable or ssh in, and still get the log entry everyone is looking for.

              b6677be3-db34-4357-ac96-cd331ff2fa07-image.png

              Quick and easy way to find it, my grep | was not working in the command area.

              Make sure to upvote

              A 1 Reply Last reply Reply Quote 0
              • S
                shaffergr @JonathanLee
                last edited by

                @jonathanlee

                My Bo’s is a Netgate XG-7100. Intel Atom processor so amd64

                S JonathanLeeJ 2 Replies Last reply Reply Quote 1
                • S
                  shaffergr @shaffergr
                  last edited by

                  @shaffergr

                  Box, not Bo’s

                  1 Reply Last reply Reply Quote 1
                  • dennypageD
                    dennypage @shaffergr
                    last edited by dennypage

                    @shaffergr said in NUT package:

                    I am only seeing exit signal 10, not signal 11 so interesting.

                    Different sides of the same random pointer coin. One is accessing memory that doesn't exist, the other is accessing memory that exists but doing so improperly.

                    JonathanLeeJ 1 Reply Last reply Reply Quote 1
                    • JonathanLeeJ
                      JonathanLee @shaffergr
                      last edited by

                      @shaffergr mine is a Netgate SG-2100 Max

                      Make sure to upvote

                      1 Reply Last reply Reply Quote 0
                      • T
                        tman222
                        last edited by tman222

                        Fingers crossed, I may have found a workaround. My CyberPower UPS has now been continuously connected for a little over 1.5 hours.

                        After a lot of searching, I came across this link:

                        https://github.com/networkupstools/nut/wiki/Troubleshooting-eventual-disconnections-(Data-stale)

                        I ended up setting/adjusting the following variables:
                        pollinterval=15 in the section for ups.conf
                        MAXAGE 25 in the section for upsd.conf
                        DEADTIME 25 in the section for upsmon.conf

                        Will continue to monitor - hopefully it will to stay connected.

                        T 1 Reply Last reply Reply Quote 1
                        • T
                          tman222 @tman222
                          last edited by

                          @tman222 said in NUT package:

                          Fingers crossed, I may have found a workaround. My CyberPower UPS has now been continuously connected for a little over 1.5 hours.

                          After a lot of searching, I came across this link:

                          https://github.com/networkupstools/nut/wiki/Troubleshooting-eventual-disconnections-(Data-stale)

                          I ended up setting/adjusting the following variables:
                          pollinterval=15 in the section for ups.conf
                          MAXAGE 25 in the section for upsd.conf
                          DEADTIME 25 in the section for upsmon.conf

                          Will continue to monitor - hopefully it will to stay connected.

                          Well, I spoke too soon - shortly after posting this the connection was lost again with the same signal 10 kernel error shown in the logs that has already been referenced above.

                          Would another temporary workaround be just to set up a cron job to restart nut every e.g. 15min until a more permanent solution is found?

                          1 Reply Last reply Reply Quote 1
                          • A
                            azdeltawye @JonathanLee
                            last edited by

                            @jonathanlee

                            My problem looks a bit different.

                            b5e72f85-d3a1-41b8-aa4c-10486eaad734-image.png

                            JonathanLeeJ 1 Reply Last reply Reply Quote 1
                            • JonathanLeeJ
                              JonathanLee @dennypage
                              last edited by JonathanLee

                              @dennypage I removed the package for now, it is generating tons of logs that I can't see anything else in the GUI logs. It seems to be consuming more resources than normal also with the pointer issues. Will reinstall once we have a solid resolve for this issue.

                              Make sure to upvote

                              dennypageD 1 Reply Last reply Reply Quote 0
                              • JonathanLeeJ
                                JonathanLee @azdeltawye
                                last edited by

                                @azdeltawye is that the only entry ?

                                Make sure to upvote

                                A 1 Reply Last reply Reply Quote 0
                                • A
                                  azdeltawye @dennypage
                                  last edited by azdeltawye

                                  @dennypage

                                  I guess my symptoms are different in that it never works at all. Yes, I have unplugged and rebooted several times without any improvement.

                                  I did run the 'usbconfig -v' command and it appears normal?:

                                  ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.1.0: uhub0: <Intel XHCI root HUB, class 9/0, rev 3.00/1.00, addr 1>

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0300
  bDeviceClass = 0x0009  <HUB>
  bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0003
  bMaxPacketSize0 = 0x0009
  idVendor = 0x0000
  idProduct = 0x0000
  bcdDevice = 0x0100
  iManufacturer = 0x0001  <Intel>
  iProduct = 0x0002  <XHCI root HUB>
  iSerialNumber = 0x0000  <no string>
  bNumConfigurations = 0x0001


 Configuration index 0

    bLength = 0x0009
    bDescriptorType = 0x0002
    wTotalLength = 0x001f
    bNumInterfaces = 0x0001
    bConfigurationValue = 0x0001
    iConfiguration = 0x0000  <no string>
    bmAttributes = 0x0040
    bMaxPower = 0x0000

    Interface 0
      bLength = 0x0009
      bDescriptorType = 0x0004
      bInterfaceNumber = 0x0000
      bAlternateSetting = 0x0000
      bNumEndpoints = 0x0001
      bInterfaceClass = 0x0009  <HUB>
      bInterfaceSubClass = 0x0000
      bInterfaceProtocol = 0x0000
      iInterface = 0x0000  <no string>

     Endpoint 0
        bLength = 0x0007
        bDescriptorType = 0x0005
        bEndpointAddress = 0x0081  <IN>
        bmAttributes = 0x0003  <INTERRUPT>
        wMaxPacketSize = 0x0002
        bInterval = 0x00ff
        bRefresh = 0x0000
        bSynchAddress = 0x0000

      Additional Descriptor

      bLength = 0x06
      bDescriptorType = 0x30
      bDescriptorSubType = 0x00
       RAW dump:
       0x00 | 0x06, 0x30, 0x00, 0x00, 0x00, 0x00




ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (0mA)
ugen0.2.0: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 29>

  bLength = 0x0012
  bDescriptorType = 0x0001
  bcdUSB = 0x0110
  bDeviceClass = 0x0000  <Probed by interface class>
  bDeviceSubClass = 0x0000
  bDeviceProtocol = 0x0000
  bMaxPacketSize0 = 0x0008
  idVendor = 0x09ae
  idProduct = 0x3015
  bcdDevice = 0x020a
  iManufacturer = 0x0002  <Tripp Lite >
  iProduct = 0x0003  <TRIPP LITE SMART1500RMXLN >
  iSerialNumber = 0x0004  <2517AY0SM882400090>
  bNumConfigurations = 0x0001


 Configuration index 0

    bLength = 0x0009
    bDescriptorType = 0x0002
    wTotalLength = 0x0022
    bNumInterfaces = 0x0001
    bConfigurationValue = 0x0001
    iConfiguration = 0x0000  <no string>
    bmAttributes = 0x00e0
    bMaxPower = 0x0000

    Interface 0
      bLength = 0x0009
      bDescriptorType = 0x0004
      bInterfaceNumber = 0x0000
      bAlternateSetting = 0x0000
      bNumEndpoints = 0x0001
      bInterfaceClass = 0x0003  <HID device>
      bInterfaceSubClass = 0x0000
      bInterfaceProtocol = 0x0000
      iInterface = 0x0000  <no string>

      Additional Descriptor

      bLength = 0x09
      bDescriptorType = 0x21
      bDescriptorSubType = 0x10
       RAW dump:
       0x00 | 0x09, 0x21, 0x10, 0x01, 0x00, 0x01, 0x22, 0xe4,
       0x08 | 0x04

     Endpoint 0
        bLength = 0x0007
        bDescriptorType = 0x0005
        bEndpointAddress = 0x0081  <IN>
        bmAttributes = 0x0003  <INTERRUPT>
        wMaxPacketSize = 0x0008
        bInterval = 0x0028
        bRefresh = 0x0000
        bSynchAddress = 0x0000
                                  dennypageD 1 Reply Last reply Reply Quote 1
                                  • A
                                    azdeltawye @JonathanLee
                                    last edited by

                                    @jonathanlee said in NUT package:

                                    @azdeltawye is that the only entry ?

                                    It seems to repeat that sequence over and over.

                                    1 Reply Last reply Reply Quote 1
                                    • dennypageD
                                      dennypage @azdeltawye
                                      last edited by

                                      @azdeltawye Need the usbhid-ups and kernel usb messages as above.

                                      A 1 Reply Last reply Reply Quote 1
                                      • A
                                        azdeltawye @dennypage
                                        last edited by

                                        @dennypage

                                        Feb 17 18:14:00 pfSense newsyslog[32087]: logfile turned over due to size>500K
Feb 17 18:14:00 pfSense sshguard[53321]: Exiting on signal.
Feb 17 18:14:00 pfSense sshguard[33151]: Now monitoring attacks.
Feb 17 18:14:03 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:14:06 pfSense kernel: uhid0: at uhub0, port 4, addr 29 (disconnected)
Feb 17 18:14:06 pfSense kernel: uhid0: detached
Feb 17 18:14:07 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:14:07 pfSense kernel: uhid0 on uhub0
Feb 17 18:14:07 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 30> on usbus0
Feb 17 18:14:08 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:14 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:19 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:14:21 pfSense kernel: uhid0: at uhub0, port 4, addr 30 (disconnected)
Feb 17 18:14:21 pfSense kernel: uhid0: detached
Feb 17 18:14:22 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:14:22 pfSense kernel: uhid0 on uhub0
Feb 17 18:14:22 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 31> on usbus0
Feb 17 18:14:24 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:29 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:34 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:14:36 pfSense kernel: uhid0: at uhub0, port 4, addr 31 (disconnected)
Feb 17 18:14:36 pfSense kernel: uhid0: detached
Feb 17 18:14:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:14:37 pfSense kernel: uhid0 on uhub0
Feb 17 18:14:37 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 32> on usbus0
Feb 17 18:14:39 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:44 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:49 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:14:51 pfSense kernel: uhid0: at uhub0, port 4, addr 32 (disconnected)
Feb 17 18:14:51 pfSense kernel: uhid0: detached
Feb 17 18:14:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:14:52 pfSense kernel: uhid0 on uhub0
Feb 17 18:14:52 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 1> on usbus0
Feb 17 18:14:54 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:14:59 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:04 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:15:06 pfSense kernel: uhid0: at uhub0, port 4, addr 1 (disconnected)
Feb 17 18:15:06 pfSense kernel: uhid0: detached
Feb 17 18:15:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:15:07 pfSense kernel: uhid0 on uhub0
Feb 17 18:15:07 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 2> on usbus0
Feb 17 18:15:09 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:14 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:19 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:15:21 pfSense kernel: uhid0: at uhub0, port 4, addr 2 (disconnected)
Feb 17 18:15:21 pfSense kernel: uhid0: detached
Feb 17 18:15:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:15:21 pfSense kernel: uhid0 on uhub0
Feb 17 18:15:21 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 3> on usbus0
Feb 17 18:15:24 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:29 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:34 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:15:36 pfSense kernel: uhid0: at uhub0, port 4, addr 3 (disconnected)
Feb 17 18:15:36 pfSense kernel: uhid0: detached
Feb 17 18:15:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:15:37 pfSense kernel: uhid0 on uhub0
Feb 17 18:15:37 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 4> on usbus0
Feb 17 18:15:39 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:44 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:49 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:15:51 pfSense kernel: uhid0: at uhub0, port 4, addr 4 (disconnected)
Feb 17 18:15:51 pfSense kernel: uhid0: detached
Feb 17 18:15:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:15:51 pfSense kernel: uhid0 on uhub0
Feb 17 18:15:51 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 5> on usbus0
Feb 17 18:15:54 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:15:59 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:04 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:16:06 pfSense kernel: uhid0: at uhub0, port 4, addr 5 (disconnected)
Feb 17 18:16:06 pfSense kernel: uhid0: detached
Feb 17 18:16:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:16:06 pfSense kernel: uhid0 on uhub0
Feb 17 18:16:06 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 6> on usbus0
Feb 17 18:16:09 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:14 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:20 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:16:21 pfSense kernel: uhid0: at uhub0, port 4, addr 6 (disconnected)
Feb 17 18:16:21 pfSense kernel: uhid0: detached
Feb 17 18:16:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:16:21 pfSense kernel: uhid0 on uhub0
Feb 17 18:16:21 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 7> on usbus0
Feb 17 18:16:25 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:30 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:35 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:16:36 pfSense kernel: uhid0: at uhub0, port 4, addr 7 (disconnected)
Feb 17 18:16:36 pfSense kernel: uhid0: detached
Feb 17 18:16:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:16:36 pfSense kernel: uhid0 on uhub0
Feb 17 18:16:36 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 8> on usbus0
Feb 17 18:16:40 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:45 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:50 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:16:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:16:51 pfSense kernel: uhid0: at uhub0, port 4, addr 8 (disconnected)
Feb 17 18:16:51 pfSense kernel: uhid0: detached
Feb 17 18:16:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:16:51 pfSense kernel: uhid0 on uhub0
Feb 17 18:16:51 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 9> on usbus0
Feb 17 18:16:55 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:00 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:05 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:17:06 pfSense kernel: uhid0: at uhub0, port 4, addr 9 (disconnected)
Feb 17 18:17:06 pfSense kernel: uhid0: detached
Feb 17 18:17:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:17:06 pfSense kernel: uhid0 on uhub0
Feb 17 18:17:06 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 10> on usbus0
Feb 17 18:17:10 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:15 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:20 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:17:21 pfSense kernel: uhid0: at uhub0, port 4, addr 10 (disconnected)
Feb 17 18:17:21 pfSense kernel: uhid0: detached
Feb 17 18:17:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:17:21 pfSense kernel: uhid0 on uhub0
Feb 17 18:17:21 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 11> on usbus0
Feb 17 18:17:25 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:30 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:35 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:17:36 pfSense kernel: uhid0: at uhub0, port 4, addr 11 (disconnected)
Feb 17 18:17:36 pfSense kernel: uhid0: detached
Feb 17 18:17:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:17:36 pfSense kernel: uhid0 on uhub0
Feb 17 18:17:36 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 12> on usbus0
Feb 17 18:17:40 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:45 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:50 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:17:50 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:17:50 pfSense kernel: uhid0: at uhub0, port 4, addr 12 (disconnected)
Feb 17 18:17:50 pfSense kernel: uhid0: detached
Feb 17 18:17:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:17:51 pfSense kernel: uhid0 on uhub0
Feb 17 18:17:51 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 13> on usbus0
Feb 17 18:17:55 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:00 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:05 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:18:06 pfSense kernel: uhid0: at uhub0, port 4, addr 13 (disconnected)
Feb 17 18:18:06 pfSense kernel: uhid0: detached
Feb 17 18:18:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:18:06 pfSense kernel: uhid0 on uhub0
Feb 17 18:18:06 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 14> on usbus0
Feb 17 18:18:10 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:15 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:20 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:20 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:18:20 pfSense kernel: uhid0: at uhub0, port 4, addr 14 (disconnected)
Feb 17 18:18:20 pfSense kernel: uhid0: detached
Feb 17 18:18:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:18:21 pfSense kernel: uhid0 on uhub0
Feb 17 18:18:21 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 15> on usbus0
Feb 17 18:18:24 pfSense upsd[20933]: Can't connect to UPS [SMART1500RMXLN] (usbhid-ups-SMART1500RMXLN): No such file or directory
Feb 17 18:18:25 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:30 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:30 pfSense upsmon[19379]: UPS SMART1500RMXLN is unavailable
Feb 17 18:18:35 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:35 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:18:35 pfSense kernel: uhid0: at uhub0, port 4, addr 15 (disconnected)
Feb 17 18:18:35 pfSense kernel: uhid0: detached
Feb 17 18:18:36 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:18:36 pfSense kernel: uhid0 on uhub0
Feb 17 18:18:36 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 16> on usbus0
Feb 17 18:18:40 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:45 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:50 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:18:50 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:18:50 pfSense kernel: uhid0: at uhub0, port 4, addr 16 (disconnected)
Feb 17 18:18:50 pfSense kernel: uhid0: detached
Feb 17 18:18:51 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:18:51 pfSense kernel: uhid0 on uhub0
Feb 17 18:18:51 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 17> on usbus0
Feb 17 18:18:55 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:19:00 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:19:05 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:19:05 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:19:05 pfSense kernel: uhid0: at uhub0, port 4, addr 17 (disconnected)
Feb 17 18:19:05 pfSense kernel: uhid0: detached
Feb 17 18:19:06 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:19:06 pfSense kernel: uhid0 on uhub0
Feb 17 18:19:06 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 18> on usbus0
Feb 17 18:19:10 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:19:15 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:19:20 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0 (disconnected)
Feb 17 18:19:20 pfSense kernel: uhid0: at uhub0, port 4, addr 18 (disconnected)
Feb 17 18:19:20 pfSense kernel: uhid0: detached
Feb 17 18:19:20 pfSense upsmon[19379]: Poll UPS [SMART1500RMXLN] failed - Driver not connected
Feb 17 18:19:21 pfSense kernel: ugen0.2: <Tripp Lite TRIPP LITE SMART1500RMXLN> at usbus0
Feb 17 18:19:21 pfSense kernel: uhid0 on uhub0
Feb 17 18:19:21 pfSense kernel: uhid0: <Tripp Lite TRIPP LITE SMART1500RMXLN, class 0/0, rev 1.10/2.0a, addr 19> on usbus0
                                        dennypageD 1 Reply Last reply Reply Quote 1
                                        • dennypageD
                                          dennypage @JonathanLee
                                          last edited by

                                          @jonathanlee said in NUT package:

                                          I removed the package for now, it is generating tons of logs that I can't see anything else in the GUI logs.

                                          No worries. I'll let you know if I need you to test anything. Thanks.

                                          1 Reply Last reply Reply Quote 1
                                          • dennypageD
                                            dennypage @azdeltawye
                                            last edited by

                                            @azdeltawye At first glance that looks like a simple bad usb cable, ups or possible a usb driver problem. But let's make sure...

                                            First, please post your current nut configuration (Services / UPS / Settings). Also, what type of hardware are you running pfSense on?

                                            Then do the following:

                                            • go into Services / UPS / Settings and select Disabled as your UPS Type. Save the configuration.
                                            • unplug the usb connection to the ups.
                                            • reboot pfSense, and wait for it to fully boot.
                                            • plug the usb connection to the ups back in.
                                            • wait a couple of minutes
                                            • collect and post all kernel messages since boot pertaining to usb in an way.

                                            I am particularly interested in seeing if it continues in a detach / re-attach loop on the usb bus.

                                            After that, you can re-enable nut and start trying different usb cables and usb ports (particularly usb v2 vs usb v3) to see if that affects the behavior. You can also try adding / removing a usb hub (preferably powered).

                                            Thanks

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