SG-2100 23.01 update failed

bigsy

@netboy Reinstall on the new drive inserted in the 2100.

netboy

@bigsy I want to re-install directly into the M.2 stand alone (M.2 is not installed in SG-2100) - Possible?

stephenw10

Technically it could be done since the recovery media just copies an image onto the target disk. Just extract the image from the recovery image and write it to the drive.
But it would be much easier just to write it to the drive in the 2100.

netboy

@stephenw10 Thank you.

This is my understanding....Please confirm.

In case my 2100 update goes south I can recover to stock pfsense plus software directly to 2100 (without M.2) flash memory. To do this:

I need to request the software using support ticket,
Flash a USB using the download from above
Then try to install it using guide
Once the pfsense plus is installed RESTORE BIN back up image

Is the above process correct? Are the URL links I provided above correct?

Can I go ahead of do the updates to 23.01? Will it go south on me?

SteveITS

@netboy said in SG-2100 23.01 update failed:

Then try to install it using guide

That's the console connection, which you'll need, but also https://docs.netgate.com/pfsense/en/latest/solutions/netgate-2100/reinstall-pfsense.html

Otherwise yes. Make a backup/download of your config first.

Once the pfsense plus is installed RESTORE BIN back up image

Not sure I understand this? Always have a backup. You can always request firmware before upgrading.

netboy

@steveits Yes I always take a backup (BIN) if I make any changes or do updates. Thanks for the URL.

For the record do ALL updates to 23.01 fail or only some? Has netgate ISOLATED the ones that fail and corrected the udpates?

SteveITS

@netboy See thread https://forum.netgate.com/topic/178007/update-2100-to-23-01-advice/7, seems Netgate can't replicate it yet. I know of at least one other forum user who posted it worked (and, generally people post about problems, not when something works as expected). I haven't tried yet, need to wait until my wife and son aren't using it. :)

netboy

@steveits said in SG-2100 23.01 update failed:

I haven't tried yet, need to wait until my wife and son aren't using it. :)

I always have a backup plan if router fails....Have a travel router to which I can connect my phone USB (hotspot) and my whole network will have internet. Not the best speed but at least can be connected.

IMHO it is always better to have a plan BEFORE shit hits the fan.

I will probably wait to do my updates.

charliebrauw

Anyone know if I cant mount a copy of the config and back it up via usb console if on the 'Marvell>>' shell? Of course I forgot to make a backup after making changes, so I think I only have an older backup

Updated to 23.01 to find a failed reboot with the pleasant messages already mentioned here. If curious I got:

/*
...
efi_load_pe: Invalid DOS Signature
...
Reset SCSI
scanning bus for devices...
** Bad device scsi 0 **
resetting USB..
*/

netboy

@charliebrauw curious when did you buy your SG-2100 - Is there relationship between 23.01 failure on purchase date?
(...off course we also need those who were successful as well.)
Hopefully people can post the date purchased, 23.01 success or fail info in this forum.

stephenw10

Yes your procedure there is correct.

Try running at the command line: gpart show

If the EFI partition is shown as 200MB or more I would say it's extremely unlikely you will see an upgrade problem. Though at this point it's a theory since we've still not replicated it locally.

Just to be clear every upgrade test I've run has completed successfully.

Steve

charliebrauw

@netboy
Purchased 05/15/2021

netboy

@charliebrauw
My purchase date is 10-25-2022 (not yet updated to 23.01)

stephenw10

Anything from 2022 will have ZFS by default with the larger partition size.

Something from 2021 may not unless if was reinstalled at any time.

aquinch

Wish I had seen this message thread before trying to upgrading last night. Facing same issues here. Just created a TAC lite ticket. Hope the support comes back quick.

netboy

@aquinch Can you please share when did you buy your router?

aquinch

@netboy , Sep-2021

charliebrauw

@aquinch

They responded to me within an hour or so just FYI. I haven’t tried applying the new image, though.

stephenw10

What probably matters more here is when it was last clean installed. If it's never been reinstalled that will be the purchase date of course.

aquinch

@stephenw10 , haven't reinstalled it since purchase.
@netboy , just got my response from the ticket in less than 15min. Will try and follow the procedure requested soon.