SG-2100 23.01 update failed
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@charliebrauw curious when did you buy your SG-2100 - Is there relationship between 23.01 failure on purchase date?
(...off course we also need those who were successful as well.)
Hopefully people can post the date purchased, 23.01 success or fail info in this forum. -
Yes your procedure there is correct.
Try running at the command line:
gpart showIf the EFI partition is shown as 200MB or more I would say it's extremely unlikely you will see an upgrade problem. Though at this point it's a theory since we've still not replicated it locally.
Just to be clear every upgrade test I've run has completed successfully.
Steve
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@netboy
Purchased 05/15/2021 -
@charliebrauw
My purchase date is 10-25-2022 (not yet updated to 23.01) -
Anything from 2022 will have ZFS by default with the larger partition size.
Something from 2021 may not unless if was reinstalled at any time.
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Wish I had seen this message thread before trying to upgrading last night. Facing same issues here. Just created a TAC lite ticket. Hope the support comes back quick.
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@aquinch Can you please share when did you buy your router?
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@netboy , Sep-2021
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They responded to me within an hour or so just FYI. I haven’t tried applying the new image, though.
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What probably matters more here is when it was last clean installed. If it's never been reinstalled that will be the purchase date of course.
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@stephenw10 , haven't reinstalled it since purchase.
@netboy , just got my response from the ticket in less than 15min. Will try and follow the procedure requested soon. -
@netboy Mine was purchased from Netgate 1-18-2021 and never "reinstalled" since it was purchased.
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@charliebrauw I’m not sure you can mount from there. The Marvell> prompt isn’t an OS per se and the “installer” on the 2100 isn’t the full/amd64 installer which has some rescue options.
Long ago I got in the habit of saving after every set of changes which also provides a history that is external to pfSense.
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@steveits Since several are following this thread, looks like Netgate paused updates on 1100/2100: https://forum.netgate.com/post/1087901
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@alleykat Me too...After I bought I never installed any new updates. Off course mine was bought last year
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@stephenw10 This thread is a VERY good example of how to handle issues and customer support in the best possible way :-)
Not only are we now aware of what to lookout for, but you also get offers to help based on actual deployed hardware at different customers.
Please NEVER change your policy on issues handling so threads like these stop.I have spent to much time in my life with support from Cisco, Vmware, Microsoft and the likes on issues that do not officially exist (even though they are massively widespread), and it takes days to get eleveated high enough in support to talk to someone that might imply the product is not 100% flawless, and you might have hit an already know snag….
Keep up the good work.
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I really should lock this thread...
@netboy @keyser Go read this post:
https://forum.netgate.com/topic/178049/pfsense-plus-23-01-updates-on-the-1100-and-2100-systems
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So this happened. As discussed above, I ordered an M.2 SATA SSD to take over from the 'damaged' eMMC on my SG-2100. I installed it and started the USB recovery process with the 22.05 image, which I'd tried a few times previously, without success. It's worth noting that I'd left the router powered down for some minutes between attempts.
The process got to the point where it asked me to choose a device on which to install – mmcsd0 or ada0. I swear I meant to type ada0, as I knew the MMC isn't working. But I had a brain fart and just hit <return>, which defaulted to mmcsd0.
"Oh well," I thought. "I'll just let it fail and start again."
It didn't fail. It went right ahead and installed on the eMMC. To ensure this was what had actually happened, I removed the SSD card. Sure enough, it's working fine.
So now I have a spare SSD drive, a working (backup) SG-2100 and a new piece of advice. Before trying to reinstall firmware like this, first let the router have a nice, long lie down...
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