SG-2100 Issue with game download completing.
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@stephenw10 Nope i hit the send on the form page for that and off it went never heard back but it mentions this issue in the ticket and was sent on Thursday.
I tried to email support at netgate and that come back saying they don't handle support like that anymore and that you have to use the ticket system so i did just that.
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@netgateuser0001
From that other forum:
“But as soon as I unplug my router, and connect my laptop to the Modem it instantly changes from 99% to 100% and is playable.”If taken literally as written that sounds like they move the cable during the download. That would typically interrupt a download so also implies it is complete? Unless maybe it’s torrenting or similar?
I would have suspected a/v…
Is the 99% in a browser or in the game? If a browser it’s not uncommon for the browser or an a/v plugin to scan the file before completion.
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@netgateuser0001 I cannot find any submissions from your email address that you used to open your forum profile. Did you use a different one?
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@steveits said in SG-2100 Issue with game download completing.:
Is the 99% in a browser or in the game? If a browser it’s not uncommon for the browser or an a/v plugin to scan the file before completion.
Especially on a large download. SHA checks against those files take time.
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It could also be that your public IP changes when you switch routers and it's somehow getting blocked?
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@rcoleman-netgate No itw as the same e-mail address as this forum account.
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@netgateuser0001 said in SG-2100 Issue with game download completing.:
No itw as the same e-mail address as this forum account.
Which email address did you cold email?
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I suggest you try to open a ticket again and we can be sure it arrives:
https://www.netgate.com/tac-support-requestSteve
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@steveits it might not mean he moved the cable during the download, It could be saying that once the download sits at 99% its not downloading anything to start with and you can see this on the traffic monitor / graph thing on the Netgate SG-2100 you can see what looks like a hand shake going on every once in a while but nothing else, the download is basically done but the very last part there must be an issue.
I have also tested this with the launcher sitting at 99% i have left it sitting there trying to complete and then swapped the SG-2100 out for the FreshTomato router and i seen the same thing the download completed right away.
I have gone further then that as well as in making sure the Blizzard client got reloaded and even numerous reboots of windows 10. and the situation plays out the same regardless of what you do in regards to the Blizzard Launcher and that is with the SG-2100 in place the update does not complete and with FreshTomato router in place it does right away.
As for the Blizzard Launcher who knows what tech they are using like i said COD Modern Warfare 2 installed a bigger update in terms of size and it didn't hang at all.
I don't see how this is an IP being blocked issue since again everything here has been off and on numerous times and once again the FreshTomato router has zero issue at all with the update. I also don't see how it would have anything to do with a file hash since if that were the case surely with the FreshTomato router in place that delay would be there as well and it's not.
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@rcoleman-netgate support@netgate.com on Thu, Apr 13, 8:18 PM
and the response i got back was the following..
Hello!
Thank you for contacting Netgate. This message is to inform you that we have recently changed ticket systems in order to better serve you. As a result, the ticket you recently submitted will not be received.
In order to submit a ticket to our TAC team, please visit https://www.netgate.com/tac-support-request
Thank you!
I followed that link your email had in there and filled out the info and sent it off so i have no idea why you didn't get it.
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@rcoleman-netgate it was support@netgate.com the message i got back is in the post below.
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Any chance this is an IPv6 issue? Does your ISP provide any sort of v6 connectivity?
What is sounds like is the client tries to contact something else when it finishes downloading, to verify the download perhaps, and fails. If that host resolves to a v6 IP that might cause it.
You might also be able to see it trying to make connections in the state table when it's sat at 99%. Since replacing the router allows it to complete it appears it will just keep trying. You should be able to see those attempts.Steve
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@stephenw10 No i don't think it's an IPv6 issue that's disabled on freshtomato router and i disabled that on the SG-2100 as well and i don't think my ISP supports it.
I just re submitted the ticket again and its the same e-mail address as this forum account i sent it out at about 8:14pm EST.
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@stephenw10 Also on a side note here about the IPv6 i'm using bell fiber here in Canada and so i'm using the sfp port on the SG-2100 on my asus router running FreshTomato i connect to its WAN interface with a tp-link media converter and that works good for the fiber connection.
However one thing i did notice was on the SG-2100 when using the sfp port and using PPPoE for the connection to my isp if the Ipv6 was even enabled i could not connect to them at all. Once i disabled that everything worked fine and i had normal internet access.
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Ok, so to be clear the client doesn't receive an IPv6 address from the 2100? It shouldn't if the 2100 itself doesn't have a public v6 address.
Were you able to check for blocked connections or open states when it's stuck at 99%?
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@stephenw10 Thanks for your time on this but the router is being returned tomorrow and is all packed up ready to go. I had a limited amount of time i could trouble shoot this issue and get the router back to amazon in time for the refund.
As it turns out your support staff as in Marcos Mendoza had stated...
"TAC assistance in this case is limited given there is no TAC subscription on this device, and the issue is not covered by TAC Lite. I do recommend reinstalling the latest firmware and testing the download with a default configuration (do not restore any configuration after the reinstall). Only make the required interface changes needed for connectivity."
So i spent hours again doing the above instructions as in flashing the firmware again over the console and all that and with the default config that the firmware uses and i still had the issue of the game not updating.
I have looked several times into the firewall logs and have noticed some of the IP's for the Blizzard Launcher are being blocked by the 000000103 rule i think it was on the WAN side. Even when i let some of the blocked IP's through the firewall it made no diff. Also i looked into this thing about that 000000103 rule and why its blocking stuff on the WAN side and what came back in many forum posts was the topic Asymmetric traffic i think it was and this whole topic can make your eyes water it gets confusing as hell reading that stuff and not being some sort of network engineer its hard to decipher what the posts are about or what you even do with that info.
At some point i may get one of those mini PC's and see if a Pfsence install onto one of those has this issue i have here but that will be a while from now.
Again thanks for every ones time on this.
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@netgateuser0001 said in SG-2100 Issue with game download completing.:
and have noticed some of the IP's for the Blizzard Launcher are being blocked by the 000000103 rule
Those are default block rules - that means you need a rule to pass those. I assume this is on a non-LAN interface and the specific traffic needs to be allowed.
block in log inet all ridentifier 1000000103 label "Default deny rule IPv4" -
Hmm, just passing incoming traffic on WAN won't help if it's not forwarded to the client.
That means either it expects to see UPnP enabled open ports to the client; possible.
Or, more likely IMO, it is seeing an issue with the states timing out. The download takes some time. If the transfer opens multiple connections and expects them all to be open still after the download that could cause this.
An easy fix for that would be to set the firewall optimisation to conservative:
https://docs.netgate.com/pfsense/en/latest/config/advanced-firewall-nat.html#firewall-optimization-optionsSteve
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@stephenw10 All good points.
@Netgateuser0001 -- check out changing the states timeout.
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I have the same issue with my sg2100 and downloading Overwatch. Download sits at %99 and never finishes. Plugging into the modem directly or using my phones hotspot allows it to finish. Where it gets a little interesting is that Overwatch downloaded without an issue when I took a config backup from my 2100 and restored it onto a desktop with intel nics to test. Both running the 23.05 beta. Putting the 2100 back in causes the downloads to not finish again.
