Upgrading/reinstall from console - SG-1100 Unseen as USB device on computers
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@rcoleman-netgate I think I was thinking of the OP in that thread but I do recognize your pictures :).
Might Netgate put a note on https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html that non-Netgate cables might have too much plastic etc.?
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@steveits That might be a good idea... you could make a redmine for a documentation update.
I am SUPER hesitant about telling anyone to use a knife on electronics, though. so it's possible the powers that are shake their collective heads to it.
Ryan
Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
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@rcoleman-netgate said in Upgrading/reinstall from console - SG-1100 Unseen as USB device on computers:
I am SUPER hesitant about telling anyone to use a knife on electronics, though.
I understand and agree with that, but since this is a known issue, I think it's of paramount importance that it be addressed in the docs on the page @SteveITS linked to. There's no need to say, "Trim it with a knife," but some kind of notice about this. It might even include instructions on powering down, disassembling the case, and then inserting the connector. Or, at least a warning that some connectors may be too short. That would have saved me close to a day and a half of work (and my work days are close to 12 hours a day). That includes testing multiple cables in multiple USB ports (including hubs connected to the computers) on multiple computers, and re-reading everything and double-checking things between each test system.
I understand a USB cable was included with the device, but many of us have a dozen or more cables and if there isn't some red card or something attention-catching that makes it clear that particular USB cable is unique, it's going to go in the cable drawer with all the others.
There really needs to be a notation so people realize it's a very real possibility many USB cables will not make the connection so they don't do what I did and run through multiple tests and researching what kind of issues there might be with the drivers.
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@rcoleman-netgate said in Upgrading/reinstall from console - SG-1100 Unseen as USB device on computers:
you could make a redmine for a documentation update
I submitted doc feedback.
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@steveits said in Upgrading/reinstall from console - SG-1100 Unseen as USB device on computers:
I submitted doc feedback.
Will it help if I do something like that, too?
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@tangooversway I went to find the redmine entry and there isn't one so I'm not sure if that means it didn't take or wasn't accepted yet. So I guess it will not hurt. I did reference this thread. A form is on the bottom of every doc page.
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@steveits Feedback goes through a different process than submitting a redmine update/correction request to the documentation.
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@rcoleman-netgate Ah. That makes sense in hindsight. So is a redmine entry "better"? :) Or just leave it be now?
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@steveits said in Upgrading/reinstall from console - SG-1100 Unseen as USB device on computers:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html
I see this:
But it's un-clickable. I can rate it with a number of stars, but even after doing that, no way for me to send feedback. Is there a login page for the docs? I don't see login fields on that page.
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@tangooversway It’s supposed to be a form. I don’t think there’s any way to log in there. The Redmine site does require an account.
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@steveits six of one, half dozen of the other. Redmine allows for interaction and feedback though.
