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22.05-RELEASE (amd64) Unable to check for updates?

Scheduled Pinned Locked Moved General pfSense Questions
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  • T
    TAC57
    last edited by Jan 24, 2023, 12:16 PM

    On my Dashboard under System info, Version, I've been getting 'Unable to check for updates'.

    On attempting System | Update Firefox reports "504 Gateway Time-out."

    I don't know if it's related but I'm also getting a notice: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save ( Unable to resolve acb.netgate.com )

    1 Reply Last reply Reply Quote 0
    • S
      stephenw10 Netgate Administrator
      last edited by Jan 24, 2023, 2:27 PM

      Sounds like a DNS problem. Try Diag > DNS Lookup for firmware.netgate.com. Make sure all the configured DNS servers are responding.

      T 3 Replies Last reply Jan 25, 2023, 1:42 PM Reply Quote 0
      • T
        TAC57 @stephenw10
        last edited by Jan 25, 2023, 1:42 PM

        @stephenw10 11a38c5d-82c2-4915-867d-03f58b320d5e-image.png

        1 Reply Last reply Reply Quote 0
        • T
          TAC57 @stephenw10
          last edited by Jan 25, 2023, 2:05 PM

          @stephenw10 I just rebooted my pfSense SBC and now pfSense says I'm on the latest version, and I see a number of updates in my installed packages. Go figure! :-)

          S 1 Reply Last reply Jan 25, 2023, 2:44 PM Reply Quote 0
          • S
            SteveITS Galactic Empire @TAC57
            last edited by Jan 25, 2023, 2:44 PM

            @tac57 TBH that sounds a bit like it was in the process of installing? If you run into further issues it might be an incomplete install if you booted in the middle, meaning a reinstall might be necessary.

            To clarify, were you upgrading to 22.05 or from 22.05 to the dev version?

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote 👍 helpful posts!

            T 1 Reply Last reply Jan 25, 2023, 4:57 PM Reply Quote 0
            • T
              TAC57 @SteveITS
              last edited by TAC57 Jan 25, 2023, 4:59 PM Jan 25, 2023, 4:57 PM

              @steveits Now in the process of updating pfBlockerNG-devel it's been fetching the pkg for 15 minutes and the red bar above the package reinstallation bar hasn't moved a bit.

              I wasn't updating 22.05, it just said it was unable to check.

              1 Reply Last reply Reply Quote 0
              • S
                stephenw10 Netgate Administrator
                last edited by Jan 25, 2023, 6:02 PM

                Hmm, 15mins is far longer than I'd expect for any package. Unless your WAN is very slow.

                I would check the system logs if it's still doing it.

                1 Reply Last reply Reply Quote 0
                • T
                  TAC57 @stephenw10
                  last edited by May 24, 2023, 1:16 PM

                  @stephenw10 I'm having this problem again. This DNS Lookout command times out after 2 minutes with Host "firmware.netgate.com" could not be resolved.

                  9.9.9.9 No response
                  149.112.112.112 No response

                  I'm also getting the Notice:
                  An error occurred while uploading the encrypted Netgate pfSense Plus configuration to https://acb.netgate.com/save ( Unable to resolve acb.netgate.com )

                  I am running pfSense 23.05-RELEASE (amd64) on a Zima SBC (4GB RAM), 240GB SSD (zfs), Intel PRO/1000 PT dual port.

                  1 Reply Last reply Reply Quote 0
                  • S
                    stephenw10 Netgate Administrator
                    last edited by May 24, 2023, 3:20 PM

                    What if you query 9.9.9.9 directly like:

                    steve@steve-MacBookPro:~$ dig +short @9.9.9.9 firmware.netgate.com
                    208.123.73.209
                    208.123.73.207
                    
                    T 1 Reply Last reply May 27, 2023, 2:10 PM Reply Quote 0
                    • T
                      TAC57 @stephenw10
                      last edited by May 27, 2023, 2:10 PM

                      @stephenw10 I entered this from the pfsense+ command line and got:

                      ;; communications error to 9.9.9.9#53: timed out
                      ;; communications error to 9.9.9.9#53: timed out
                      ;; communications error to 9.9.9.9#53: timed out
                      ;; no servers could be reached

                      S 1 Reply Last reply May 27, 2023, 2:17 PM Reply Quote 0
                      • S
                        SteveITS Galactic Empire @TAC57
                        last edited by May 27, 2023, 2:17 PM

                        @TAC57 if you’re forwarding to Quad9 it sounds like that isn’t working…Snort block maybe? Try turning off forwarding or use a different DNS.

                        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                        Upvote 👍 helpful posts!

                        T 2 Replies Last reply May 27, 2023, 2:32 PM Reply Quote 0
                        • T
                          TAC57 @SteveITS
                          last edited by May 27, 2023, 2:32 PM

                          @SteveITS In System / General Setup / DNS Servers I changed 9.9.9.9 to 1.1.1.1 and ran the command above with @1.1.1.1 and got the following:

                          ;; communications error to 1.1.1.1#53: timed out
                          ;; communications error to 1.1.1.1#53: timed out
                          ;; communications error to 1.1.1.1#53: timed out
                          ;; no servers could be reached

                          1 Reply Last reply Reply Quote 0
                          • S
                            stephenw10 Netgate Administrator
                            last edited by May 27, 2023, 8:54 PM

                            Can you query either of those from a host behind pfSense?

                            T 1 Reply Last reply May 28, 2023, 8:33 PM Reply Quote 0
                            • T
                              TAC57 @stephenw10
                              last edited by May 28, 2023, 8:33 PM

                              @stephenw10
                              This from my windows command prompt:
                              Microsoft Windows [Version 10.0.19045.3031]
                              (c) Microsoft Corporation. All rights reserved.

                              C:\Users\Tom>ping 9.9.9.9

                              Pinging 9.9.9.9 with 32 bytes of data:
                              Reply from 9.9.9.9: bytes=32 time=266ms TTL=57
                              Reply from 9.9.9.9: bytes=32 time=15ms TTL=57
                              Reply from 9.9.9.9: bytes=32 time=15ms TTL=57
                              Reply from 9.9.9.9: bytes=32 time=16ms TTL=57

                              Ping statistics for 9.9.9.9:
                              Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                              Approximate round trip times in milli-seconds:
                              Minimum = 15ms, Maximum = 266ms, Average = 78ms

                              C:\Users\Tom>ping 1.1.1.1

                              Pinging 1.1.1.1 with 32 bytes of data:
                              Reply from 1.1.1.1: bytes=32 time=267ms TTL=57
                              Reply from 1.1.1.1: bytes=32 time=16ms TTL=57
                              Reply from 1.1.1.1: bytes=32 time=15ms TTL=57
                              Reply from 1.1.1.1: bytes=32 time=15ms TTL=57

                              Ping statistics for 1.1.1.1:
                              Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                              Approximate round trip times in milli-seconds:
                              Minimum = 15ms, Maximum = 267ms, Average = 78ms

                              C:\Users\Tom>ping 8.8.8.8

                              Pinging 8.8.8.8 with 32 bytes of data:
                              Reply from 8.8.8.8: bytes=32 time=14ms TTL=115
                              Reply from 8.8.8.8: bytes=32 time=13ms TTL=115
                              Reply from 8.8.8.8: bytes=32 time=14ms TTL=115
                              Reply from 8.8.8.8: bytes=32 time=14ms TTL=115

                              Ping statistics for 8.8.8.8:
                              Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                              Approximate round trip times in milli-seconds:
                              Minimum = 13ms, Maximum = 14ms, Average = 13ms

                              C:\Users\Tom>ping acb.netgate.com

                              Pinging acb.netgate.com [208.123.73.212] with 32 bytes of data:
                              Reply from 208.123.73.212: bytes=32 time=39ms TTL=51
                              Reply from 208.123.73.212: bytes=32 time=39ms TTL=51
                              Reply from 208.123.73.212: bytes=32 time=38ms TTL=51
                              Reply from 208.123.73.212: bytes=32 time=39ms TTL=51

                              Ping statistics for 208.123.73.212:
                              Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                              Approximate round trip times in milli-seconds:
                              Minimum = 38ms, Maximum = 39ms, Average = 38ms

                              1 Reply Last reply Reply Quote 0
                              • T
                                TAC57 @SteveITS
                                last edited by TAC57 May 28, 2023, 8:59 PM May 28, 2023, 8:57 PM

                                @SteveITS I have DNS resolver enabled. What is the easiest way to turn all this off?

                                And this has to be related:
                                An error occurred while uploading the encrypted Netgate pfSense Plus configuration to https://acb.netgate.com/save ( Unable to resolve acb.netgate.com ) @ 2023-05-28 16:49:05

                                2988e27e-e34c-4d91-9a68-b6c85b940b33-image.png

                                1 Reply Last reply Reply Quote 0
                                • S
                                  stephenw10 Netgate Administrator
                                  last edited by May 29, 2023, 12:42 AM

                                  Do you have the DNS resolver set to forwarding mode though?

                                  If you do try just unchecking that so it resolves directly.

                                  T 1 Reply Last reply May 29, 2023, 1:44 PM Reply Quote 0
                                  • T
                                    TAC57 @stephenw10
                                    last edited by May 29, 2023, 1:44 PM

                                    @stephenw10 It was, unchecking made no difference.

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      stephenw10 Netgate Administrator
                                      last edited by May 30, 2023, 11:49 AM

                                      Hmm. Just to be clear is that failing to resolve any host? Even when resolving directly?

                                      That sounds like it must be something blocking DNS requests from the firewall. But I expect anything doing that to apply to NAT'd traffic from clients behind it also. 🤔

                                      T 1 Reply Last reply May 30, 2023, 12:12 PM Reply Quote 0
                                      • T
                                        TAC57 @stephenw10
                                        last edited by TAC57 May 30, 2023, 12:43 PM May 30, 2023, 12:12 PM

                                        @stephenw10 I'm sorry but I don't understand your question. Is there a screenshot you'd like to see or some setting I can change that might solve this issue.

                                        BTW I ran the dig command from a Raspberry Pi on my network:
                                        crites@raspberrypi:~ $ dig +short @9.9.9.9 firmware.netgate.com
                                        208.123.73.207
                                        208.123.73.209

                                        crites@raspberrypi:~ $ dig +short @9.9.9.9 acb.netgate.com
                                        208.123.73.212

                                        I have a basic homelab setup with some desktop computer, TrueNAS server running Plex, and some IOT stuff.

                                        S 1 Reply Last reply May 30, 2023, 12:44 PM Reply Quote 0
                                        • S
                                          SteveITS Galactic Empire @TAC57
                                          last edited by May 30, 2023, 12:44 PM

                                          @TAC57 You’ve posted DNS to third party servers works from devices on LAN but not pfSense. Which implies something is blocking it. Can you post your LAN rules and any floating rules, and routes (diagnostics menu)?

                                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                          Upvote 👍 helpful posts!

                                          T 1 Reply Last reply May 30, 2023, 1:23 PM Reply Quote 0
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