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    Weird One - Neighbor pulled my internet cable plugged back into wrong company..

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    • S
      SteveITS Galactic Empire @johnpoz
      last edited by

      @johnpoz yikes. Pretty sure Comcast will let you connect but limit you only to their sign in page/portal to register your modem. At least it wasn’t cut.

      Never overestimate cable support. :)

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
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      • M
        michmoor LAYER 8 Rebel Alliance @johnpoz
        last edited by

        @johnpoz it’s possible your neighbor swapped cables? He plugged back in your cable into his port (ont). So your tech support probably saw the modem. The biggest mystery is why they don’t know their IP ranges. Now, them being level 0 support I doubt they even know what an IP address is so I’ll give their phone support a pass on that.
        If this happens next time maybe they can confirm what MAC they see registered on their end.

        Firewall: NetGate,Palo Alto-VM,Juniper SRX
        Routing: Juniper, Arista, Cisco
        Switching: Juniper, Arista, Cisco
        Wireless: Unifi, Aruba IAP
        JNCIP,CCNP Enterprise

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        • johnpozJ
          johnpoz LAYER 8 Global Moderator @michmoor
          last edited by

          @michmoor yeah - would of been sweet if they would of caught the wrong IP, but will give them a pass for sure on that ;)

          But now I think he plugged me into a different line so the levels might be off.. I am only seeing like half of what I should see. I would normally see my 50 or a bit over.. But now only like 25-30..

          And I cancelled the truck roll - ugghh should of jsut let it come out.

          An intelligent man is sometimes forced to be drunk to spend time with his fools
          If you get confused: Listen to the Music Play
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          SG-4860 24.11 | Lab VMs 2.8, 24.11

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          • M
            michmoor LAYER 8 Rebel Alliance @johnpoz
            last edited by

            @johnpoz your neighbor messed you up all around..,time for a physical cable trace 🥲

            Firewall: NetGate,Palo Alto-VM,Juniper SRX
            Routing: Juniper, Arista, Cisco
            Switching: Juniper, Arista, Cisco
            Wireless: Unifi, Aruba IAP
            JNCIP,CCNP Enterprise

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            • johnpozJ
              johnpoz LAYER 8 Global Moderator @michmoor
              last edited by johnpoz

              @michmoor but I don't know which one it was plugged into before.. There are multiple plugs out there that are open..

              yeah my download is fine (over 500), its upload that is low - but it is kind of prime time, going to check in the morning and see what it is. But not sure what levels are suppose to be on docsis 3.1..

              I think these are bit low

              low.jpg

              I think they should be more like 40 or even 45ish.. Not sure on this sc-qam signal for my isp..

              edit: Looking at my history, I always checked before in the morning... Maybe its fine and its just prime time currently... I will check in the morning.. Why would you go unplugging peoples cables - and then not even plug it back into where it was before - arrghhh..

              edit; ok maybe levels are fine - not prime time now and seeing better download, and up is what I pay for.. Or maybe the upload is off a bit and I should be seeing higher.. That download is way higher than use to get.

              down.jpg

              But I can live with that..

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.8, 24.11

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              • S
                SteveITS Galactic Empire @johnpoz
                last edited by

                @johnpoz said in Weird One - Neighbor pulled my internet cable plugged back into wrong company..:

                @michmoor but I don't know which one it was plugged into before.. There are multiple plugs out there that are open..

                Since it’s apparently a choice use the fastest one!

                Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                Upvote 👍 helpful posts!

                johnpozJ 1 Reply Last reply Reply Quote 0
                • johnpozJ
                  johnpoz LAYER 8 Global Moderator @SteveITS
                  last edited by johnpoz

                  @SteveITS said in Weird One - Neighbor pulled my internet cable plugged back into wrong company..:

                  Since it’s apparently a choice use the fastest one!

                  hahaah ;) wish it was that easy.. Wish could plug into the one that don't have to pay for..

                  Been checking it through out the day, and been good.. Just checked now and its 8pm here and looking good.. I do like the faster download..

                  now.jpg

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.8, 24.11

                  GertjanG 1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan @johnpoz
                    last edited by

                    @johnpoz

                    9 ms - 626,61 - 51,80

                    Your speed test is probably measured using 'IPv4'.

                    Before January 2023, I had a IPv4 only XDSL ISP router (22 Mb down, 2 Mbit up), and that router was passing protocol 41 '6in4' fine, so I could use he.net.
                    IPv6 was working fine.

                    My new ISP router doesn't route '6in4' traffic, but supports IPv6 the way I need it : it hands out IPv6 GUA for its LAN devices - cool, but useless for me, and /64 prefixes for LAN devices like pfSense - that's what I need. For the moment, only one /64 out of the available ISP /56, so my LAN is IPv6.
                    Great : native IPv6 without tricks.
                    The prefix also stays the same.
                    IPv4 throughput or IPv6 throughput is identical, with IPv6 having a bit less latency.
                    I was never able to test he.net using close to symmetric Gbit/sec speeds.

                    Question : what is the IPv6 throughput of a typical he.net access point ?

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

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                    • RobbieTTR
                      RobbieTT @johnpoz
                      last edited by

                      @johnpoz said in Weird One - Neighbor pulled my internet cable plugged back into wrong company..:

                      I had him move it and bam connection back... you would of thought they would of said, yeah not seeing it - how do you have an IP.. And I even read the IP off to them...

                      Yikes, not exactly a security dream either. This sort of thing is one of the reasons used to justify why most of us in the UK are saddled with PPPoE for the last hop. No CHAP authentication = no IP.

                      ☕️

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                      • M
                        mer
                        last edited by

                        @johnpoz the powers:
                        Motorola MB8600 DOCSIS 3.1, my upstreams are usually around 44dBmV (give or take about 0.5) I'm not sure what the specs are but I think your 36 may be towards the low end. I think you'd have to work with the provider to see what they are actually receiving (and the SNR). I think the far end may be able to send commands down saying "back off a bit".

                        johnpozJ 1 Reply Last reply Reply Quote 1
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @mer
                          last edited by johnpoz

                          @mer Yea this is a arris S33, yeah your 44 seems more like what I have been reading.. But from testing been doing since post I am seeing my full speed upload.. And it seems to back off do to isp shaping.. It starts off say 65ish, and then backs down to 55 what I have been seeing the last 24 hours testing multiple times during the day and during prime time - say 5pm to 10pm for people in using the net..

                          There is no way isp is going to do anything if I call and say hey I am seeing the speed I should be getting but think my levels are a bit low ;) hehe

                          I was concerned when it first came back up was seeing low.. But maybe it just took a bit to adjust in, etc.. But have been seeing good since then... And last night I had multiple users streaming off my plex and I was sending 40 up, which is the limit I have set in plex... So even real world testing I seem to be getting what paying for - so false alarm it seems.

                          Thanks a lot for posting your levels..

                          So like just now tested, paying for 500/50 and seeing this - so can't complain

                          speed.jpg

                          moving to the docsis 3.1 vs old docsis 3 sb6190 modem sure had a nice effect on download.. And tested real world via transfers from one of my servers in NL, and yeah seeing better download for sure..

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

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