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Random Reboots per Hour after 23.05 Upgrade on SG-1100

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  • A
    adit
    last edited by Jun 17, 2023, 12:21 AM

    Upgraded a SG-1100 from 22.05 to 23.01 to 23.05 and am getting random reboots, several per hour.

    Not sure if it is software or hardware related. https://forum.netgate.com/topic/144636/sg-1100-intermittent-reboots

    Is there anyway to check to see if the software is performing an actual reboot?

    I ran constant pings to the LAN/WAN interfaces from the LAN/WAN and both showed disconnects so it doesn't appear to be an ISP issue.

    Thanks.

    S 1 Reply Last reply Jun 17, 2023, 1:55 AM Reply Quote 0
    • S
      SteveITS Galactic Empire @adit
      last edited by Jun 17, 2023, 1:55 AM

      @adit What go the logs show?

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
      Upvote 👍 helpful posts!

      1 Reply Last reply Reply Quote 0
      • J jimp moved this topic from Problems Installing or Upgrading pfSense Software on Jun 19, 2023, 1:21 PM
      • S
        stephenw10 Netgate Administrator
        last edited by Jun 19, 2023, 6:20 PM

        Do you get a crash report?

        Are you able to capture it in a console log?

        Steve

        1 Reply Last reply Reply Quote 0
        • A
          adit
          last edited by Jun 19, 2023, 7:26 PM

          Sorry guys just getting back into this.

          Here is the System log. It appears to be just cutting out then rebooting (see the BOLDED below).


          Jun 19 13:46:32 rtsold 16831 RTSOLD Lock in place - sending SIGHUP to dhcp6c
          Jun 19 13:46:32 php-cgi 447 rc.bootup: Gateway, NONE AVAILABLE
          Jun 19 13:46:32 php-cgi 447 rc.bootup: Gateway, NONE AVAILABLE
          Jun 19 13:46:32 kernel done.
          Jun 19 13:46:33 php-cgi 447 rc.bootup: dhcp6 init complete. Continuing
          Jun 19 13:46:33 php-cgi 447 rc.bootup: sync unbound done.
          Jun 19 13:46:33 kernel done.
          Jun 19 13:46:34 kernel done.
          Jun 19 13:46:34 kernel done.
          Jun 19 13:49:34 kernel done.

          Jun 19 13:49:34 php-cgi 447 rc.bootup: NTPD is starting up.
          Jun 19 13:49:34 kernel done.
          Jun 19 13:49:35 kernel done.
          Jun 19 13:49:35 kernel done.
          Jun 19 13:49:35 check_reload_status 443 Updating all dyndns
          Jun 19 13:49:36 kernel ..
          Jun 19 13:49:38 kernel ..
          Jun 19 13:49:38 kernel .
          Jun 19 13:49:38 kernel done.


          I don't have console access at the moment. There is no one onsite for a few days.

          I can only get to it over VPN. It stays up usually between 2-15 minutes then reboots again.

          When it does boot up and stay up for more than a few minutes it acts normally. There are 2 IPSec tunnels that come right up.

          It is in a cool area. The last person onsite said it was on a shelf with nothing on it or under it.

          I don't get any notifications that pop up on the Dashboard. Not sure where the Crash Report is.

          Thanks.

          1 Reply Last reply Reply Quote 0
          • S
            stephenw10 Netgate Administrator
            last edited by Jun 19, 2023, 8:12 PM

            Is that from an external syslog? Is it filtered? Nothing there looks like it rebooted.

            Do you actually see the uptime reset on the dashboard?

            A 1 Reply Last reply Jun 19, 2023, 9:12 PM Reply Quote 0
            • A
              adit @stephenw10
              last edited by Jun 19, 2023, 9:12 PM

              @stephenw10

              Log is from from Status/System Logs/System/General

              It is just the leadup to the reboot, and then the start of the reboot.

              The router uptime resets. It is showing uptime of ~17 minutes ago and which correlates to the boot process completing.

              The log varies, here is another reboot. This time it was up for 59 minutes:

              Jun 19 14:50:52 kernel [fib_algo] inet.0 (bsearch4#45) rebuild_fd_flm: switching algo to radix4_lockless
              Jun 19 14:50:55 php-cgi 462 rc.bootup: Creating rrd update script
              Jun 19 14:50:55 kernel done.
              Jun 19 14:50:56 syslogd exiting on signal 15
              Jun 19 14:50:56 syslogd kernel boot file is /boot/kernel/kernel
              Jun 19 14:50:56 kernel done.
              Jun 19 14:50:56 kernel done.
              Jun 19 14:50:58 php-fpm 411 /rc.start_packages: Restarting/Starting all packages.
              Jun 19 14:51:06 root 18610 Bootup complete
              Jun 19 14:51:07 login 20160 login on ttyu0 as root
              Jun 19 14:51:07 sshguard 20850 Now monitoring attacks.
              Jun 19 15:50:21 syslogd kernel boot file is /boot/kernel/kernel

              Jun 19 15:50:21 kernel ---<<BOOT>>---
              Jun 19 15:50:21 kernel GDB: debug ports: uart
              Jun 19 15:50:21 kernel GDB: current port: uart
              Jun 19 15:50:21 kernel KDB: debugger backends: ddb gdb
              Jun 19 15:50:21 kernel KDB: current backend: ddb
              Jun 19 15:50:21 kernel Copyright (c) 1992-2023 The FreeBSD Project.
              Jun 19 15:50:21 kernel Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
              Jun 19 15:50:21 kernel The Regents of the University of California. All rights reserved.
              Jun 19 15:50:21 kernel FreeBSD is a registered trademark of The FreeBSD Foundation.

              S 1 Reply Last reply Jun 19, 2023, 10:33 PM Reply Quote 0
              • S
                stephenw10 Netgate Administrator @adit
                last edited by Jun 19, 2023, 10:33 PM

                Hmm, definitely rebooting then. And not logging any cause. No crash log isn't a good sign.

                Really only a log from the serial console output might show anything there.

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