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    Random Reboots per Hour after 23.05 Upgrade on SG-1100

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    • A
      adit
      last edited by

      Upgraded a SG-1100 from 22.05 to 23.01 to 23.05 and am getting random reboots, several per hour.

      Not sure if it is software or hardware related. https://forum.netgate.com/topic/144636/sg-1100-intermittent-reboots

      Is there anyway to check to see if the software is performing an actual reboot?

      I ran constant pings to the LAN/WAN interfaces from the LAN/WAN and both showed disconnects so it doesn't appear to be an ISP issue.

      Thanks.

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Rebel Alliance @adit
        last edited by

        @adit What go the logs show?

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • jimpJ jimp moved this topic from Problems Installing or Upgrading pfSense Software on
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Do you get a crash report?

          Are you able to capture it in a console log?

          Steve

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          • A
            adit
            last edited by

            Sorry guys just getting back into this.

            Here is the System log. It appears to be just cutting out then rebooting (see the BOLDED below).

            Jun 19 13:46:32 rtsold 16831 RTSOLD Lock in place - sending SIGHUP to dhcp6c
            Jun 19 13:46:32 php-cgi 447 rc.bootup: Gateway, NONE AVAILABLE
            Jun 19 13:46:32 php-cgi 447 rc.bootup: Gateway, NONE AVAILABLE
            Jun 19 13:46:32 kernel done.
            Jun 19 13:46:33 php-cgi 447 rc.bootup: dhcp6 init complete. Continuing
            Jun 19 13:46:33 php-cgi 447 rc.bootup: sync unbound done.
            Jun 19 13:46:33 kernel done.
            Jun 19 13:46:34 kernel done.
            Jun 19 13:46:34 kernel done.
            Jun 19 13:49:34 kernel done.
            Jun 19 13:49:34 php-cgi 447 rc.bootup: NTPD is starting up.
            Jun 19 13:49:34 kernel done.
            Jun 19 13:49:35 kernel done.
            Jun 19 13:49:35 kernel done.
            Jun 19 13:49:35 check_reload_status 443 Updating all dyndns
            Jun 19 13:49:36 kernel ..
            Jun 19 13:49:38 kernel ..
            Jun 19 13:49:38 kernel .
            Jun 19 13:49:38 kernel done.

            I don't have console access at the moment. There is no one onsite for a few days.

            I can only get to it over VPN. It stays up usually between 2-15 minutes then reboots again.

            When it does boot up and stay up for more than a few minutes it acts normally. There are 2 IPSec tunnels that come right up.

            It is in a cool area. The last person onsite said it was on a shelf with nothing on it or under it.

            I don't get any notifications that pop up on the Dashboard. Not sure where the Crash Report is.

            Thanks.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Is that from an external syslog? Is it filtered? Nothing there looks like it rebooted.

              Do you actually see the uptime reset on the dashboard?

              A 1 Reply Last reply Reply Quote 0
              • A
                adit @stephenw10
                last edited by

                @stephenw10

                Log is from from Status/System Logs/System/General

                It is just the leadup to the reboot, and then the start of the reboot.

                The router uptime resets. It is showing uptime of ~17 minutes ago and which correlates to the boot process completing.

                The log varies, here is another reboot. This time it was up for 59 minutes:

                Jun 19 14:50:52 kernel [fib_algo] inet.0 (bsearch4#45) rebuild_fd_flm: switching algo to radix4_lockless
                Jun 19 14:50:55 php-cgi 462 rc.bootup: Creating rrd update script
                Jun 19 14:50:55 kernel done.
                Jun 19 14:50:56 syslogd exiting on signal 15
                Jun 19 14:50:56 syslogd kernel boot file is /boot/kernel/kernel
                Jun 19 14:50:56 kernel done.
                Jun 19 14:50:56 kernel done.
                Jun 19 14:50:58 php-fpm 411 /rc.start_packages: Restarting/Starting all packages.
                Jun 19 14:51:06 root 18610 Bootup complete
                Jun 19 14:51:07 login 20160 login on ttyu0 as root
                Jun 19 14:51:07 sshguard 20850 Now monitoring attacks.
                Jun 19 15:50:21 syslogd kernel boot file is /boot/kernel/kernel
                Jun 19 15:50:21 kernel ---<<BOOT>>---
                Jun 19 15:50:21 kernel GDB: debug ports: uart
                Jun 19 15:50:21 kernel GDB: current port: uart
                Jun 19 15:50:21 kernel KDB: debugger backends: ddb gdb
                Jun 19 15:50:21 kernel KDB: current backend: ddb
                Jun 19 15:50:21 kernel Copyright (c) 1992-2023 The FreeBSD Project.
                Jun 19 15:50:21 kernel Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
                Jun 19 15:50:21 kernel The Regents of the University of California. All rights reserved.
                Jun 19 15:50:21 kernel FreeBSD is a registered trademark of The FreeBSD Foundation.

                stephenw10S 1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator @adit
                  last edited by

                  Hmm, definitely rebooting then. And not logging any cause. No crash log isn't a good sign.

                  Really only a log from the serial console output might show anything there.

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