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    pfSense crashes randomly - new setup

    Scheduled Pinned Locked Moved General pfSense Questions
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    • fariznoF
      farizno @stephenw10
      last edited by

      @stephenw10,

      here is what is in my ddb.txt file. I had to use pastebin because it was too long: https://pastebin.com/vWni3cmP

      Thanks.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        OK so:

        db:0:kdb.enter.default>  show pcpu
        cpuid        = 3
        dynamic pcpu = 0xfffffe008cd085c0
        curthread    = 0xfffffe000fdc93a0: pid 16 tid 100079 critnest 1 "usbus1"
        curpcb       = 0xfffffe000fdc98c0
        fpcurthread  = none
        idlethread   = 0xfffffe000fcbce40: tid 100006 "idle: cpu3"
        self         = 0xffffffff84013000
        curpmap      = 0xffffffff8303ef30
        tssp         = 0xffffffff84013384
        rsp0         = 0xfffffe007ca93000
        kcr3         = 0xffffffffffffffff
        ucr3         = 0xffffffffffffffff
        scr3         = 0x0
        gs32p        = 0xffffffff84013404
        ldt          = 0xffffffff84013444
        tss          = 0xffffffff84013434
        curvnet      = 0
        db:0:kdb.enter.default>  bt
        Tracing pid 16 tid 100079 td 0xfffffe000fdc93a0
        kdb_enter() at kdb_enter+0x32/frame 0xfffffe007ca92bb0
        vpanic() at vpanic+0x183/frame 0xfffffe007ca92c00
        panic() at panic+0x43/frame 0xfffffe007ca92c60
        _mtx_lock_indefinite_check() at _mtx_lock_indefinite_check+0x67/frame 0xfffffe007ca92c70
        _mtx_lock_spin_cookie() at _mtx_lock_spin_cookie+0xd5/frame 0xfffffe007ca92ce0
        cpu_new_callout() at cpu_new_callout+0x2a2/frame 0xfffffe007ca92d30
        callout_reset_sbt_on() at callout_reset_sbt_on+0x1a8/frame 0xfffffe007ca92d90
        sleepq_set_timeout_sbt() at sleepq_set_timeout_sbt+0xbd/frame 0xfffffe007ca92dd0
        _sleep() at _sleep+0x178/frame 0xfffffe007ca92e50
        pause_sbt() at pause_sbt+0xff/frame 0xfffffe007ca92e80
        usb_pause_mtx() at usb_pause_mtx+0x55/frame 0xfffffe007ca92eb0
        usb_process() at usb_process+0xd7/frame 0xfffffe007ca92ef0
        fork_exit() at fork_exit+0x7d/frame 0xfffffe007ca92f30
        fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe007ca92f30
        --- trap 0xd9738ee, rip = 0x85d0315689903142, rsp = 0x22e7aa0baea7aa0e, rbp = 0x9ed8862492988620 ---
        

        So it looks to be something USB related but I don't see any USB devices in your log other than controllers and hubs. Do you have any USB devices connected?

        fariznoF 2 Replies Last reply Reply Quote 0
        • fariznoF
          farizno @stephenw10
          last edited by

          @stephenw10
          No, the only USB device plugged in is the keyboard. However, i tried running it completely headless without the keyboard or monitor connected. With just the power and one cable on the LAN side connected to a laptop for access the GUI. No WAN connection, as i am trying to work out the bugs befpre i disconmect my current internet setup. Even with only the LAN and power cable, it still gets a panic error.

          Also, i just got 2 brand new RAM sticks today 2x8GB and still have the problem so im guessing its not related to the RAM.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            If it's a RAM issue the panics will be more random. Do all your crash reports show that same backtrace?

            It could be a driver issue with one of the USB controllers. You might try disabling the USB3 (xhci) controller in the BIOS if you can.

            1 Reply Last reply Reply Quote 0
            • fariznoF
              farizno @stephenw10
              last edited by

              @stephenw10

              It looks like this latest crash is different.

              db:0:kdb.enter.default>  show registers
              cs                        0x20
              ds                        0x3b
              es                        0x3b
              fs                        0x13
              gs                        0x1b
              ss                        0x28
              rax                       0x12
              rcx                        0x1
              rdx         0xfffffe001b7e4690
              rbx                      0x100
              rsp         0xfffffe001b7e4a70
              rbp         0xfffffe001b7e4a70
              rsi                       0x32
              rdi         0xffffffff82d82918  vt_conswindow+0x10
              r8                           0
              r9                    0x1e6b00
              r10         0xffffffff82d82908  vt_conswindow
              r11                      0x15f
              r12                          0
              r13         0xfffffe001e255c80
              r14         0xfffffe001b7e4b00
              r15         0xfffffe001e2563a0
              rip         0xffffffff80d43122  kdb_enter+0x32
              rflags                    0x86
              kdb_enter+0x32: movq    $0,0x2347ce3(%rip)
              db:0:kdb.enter.default>  run lockinfo
              db:1:lockinfo> show locks
              No such command; use "help" to list available commands
              db:1:lockinfo>  show alllocks
              No such command; use "help" to list available commands
              db:1:lockinfo>  show lockedvnods
              Locked vnodes
              db:0:kdb.enter.default>  show pcpu
              cpuid        = 0
              dynamic pcpu = 0x10865c0
              curthread    = 0xfffffe001e2563a0: pid 11 tid 100003 critnest 3 "idle: cpu0"
              curpcb       = 0xfffffe001e2568c0
              fpcurthread  = none
              idlethread   = 0xfffffe001e2563a0: tid 100003 "idle: cpu0"
              self         = 0xffffffff84010000
              curpmap      = 0xffffffff8303ef30
              tssp         = 0xffffffff84010384
              rsp0         = 0xfffffe001b7e5000
              kcr3         = 0xffffffffffffffff
              ucr3         = 0xffffffffffffffff
              scr3         = 0x0
              gs32p        = 0xffffffff84010404
              ldt          = 0xffffffff84010444
              tss          = 0xffffffff84010434
              curvnet      = 0
              db:0:kdb.enter.default>  bt
              Tracing pid 11 tid 100003 td 0xfffffe001e2563a0
              kdb_enter() at kdb_enter+0x32/frame 0xfffffe001b7e4a70
              vpanic() at vpanic+0x183/frame 0xfffffe001b7e4ac0
              panic() at panic+0x43/frame 0xfffffe001b7e4b20
              _mtx_lock_indefinite_check() at _mtx_lock_indefinite_check+0x67/frame 0xfffffe001b7e4b30
              _mtx_lock_spin_cookie() at _mtx_lock_spin_cookie+0xd5/frame 0xfffffe001b7e4ba0
              handleevents() at handleevents+0x2cb/frame 0xfffffe001b7e4be0
              timercb() at timercb+0x25b/frame 0xfffffe001b7e4c30
              hpet_intr_single() at hpet_intr_single+0x1b0/frame 0xfffffe001b7e4c60
              intr_event_handle() at intr_event_handle+0x123/frame 0xfffffe001b7e4cd0
              intr_execute_handlers() at intr_execute_handlers+0x4a/frame 0xfffffe001b7e4d00
              Xapic_isr1() at Xapic_isr1+0xdc/frame 0xfffffe001b7e4d00
              --- interrupt, rip = 0xffffffff8125b026, rsp = 0xfffffe001b7e4dd0, rbp = 0xfffffe001b7e4dd0 ---
              acpi_cpu_c1() at acpi_cpu_c1+0x6/frame 0xfffffe001b7e4dd0
              acpi_cpu_idle() at acpi_cpu_idle+0x2fe/frame 0xfffffe001b7e4e10
              cpu_idle_acpi() at cpu_idle_acpi+0x48/frame 0xfffffe001b7e4e30
              cpu_idle() at cpu_idle+0x9e/frame 0xfffffe001b7e4e50
              sched_idletd() at sched_idletd+0x4d1/frame 0xfffffe001b7e4ef0
              fork_exit() at fork_exit+0x7d/frame 0xfffffe001b7e4f30
              fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe001b7e4f30
              --- trap 0x552ee2ab, rip = 0xdd69eb03d129eb07, rsp = 0x7a5e704f761e704b, rbp = 0xc6615c61ca215c65 ---
              db:0:kdb.enter.default>  ps
              
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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm still the same spin lock issue though but from something else.

                Given that platform is known I would try removing the Intel NIC and running with only the Realtek NIC for a few days, see if it still crashes.

                fariznoF 1 Reply Last reply Reply Quote 0
                • fariznoF
                  farizno @stephenw10
                  last edited by farizno

                  @stephenw10
                  Ok thanks for the advice. I will try that now and report back after a few days. If there are no crashes, then i guess ill blame the NIC.

                  fariznoF 1 Reply Last reply Reply Quote 0
                  • fariznoF
                    farizno @farizno
                    last edited by

                    I took the NIC out and it has been running for 6+ hours with no issues. Ill let it run longer to make sure, but before it never made it past 2-1/2 hours without a kernel panic. Im guessing that the NIC was the issue. I guess i need to find a new NIC. I will report back tomorrow after i run it all night.

                    fariznoF 1 Reply Last reply Reply Quote 0
                    • fariznoF
                      farizno @farizno
                      last edited by

                      So ive just passed 24 hrs runnung without the NIC installed and no kernel panics. Im assuming the NIC was causing the problems. I guess the IBM Pro/1000 PT Quad NIC is not compatible, even though it is listed as a compatible device? I guess ill be looking for an i350-T4 as they seem to be the best.

                      Thanks for your help!

                      N 1 Reply Last reply Reply Quote 0
                      • N
                        nimrod @farizno
                        last edited by

                        @farizno said in pfSense crashes randomly - new setup:

                        So ive just passed 24 hrs runnung without the NIC installed and no kernel panics. Im assuming the NIC was causing the problems. I guess the IBM Pro/1000 PT Quad NIC is not compatible, even though it is listed as a compatible device? I guess ill be looking for an i350-T4 as they seem to be the best.

                        Thanks for your help!

                        It could just be a faulty card and not compatibility issue.

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Or some low level compatibility with that particular device.

                          Or a power or heat issue there with the expansion card.

                          fariznoF 1 Reply Last reply Reply Quote 1
                          • fariznoF
                            farizno @stephenw10
                            last edited by

                            @stephenw10 I do appreciate all the assistance. I will order an i350-T4 this week and report back after trying that card. Thanks again.

                            fariznoF 1 Reply Last reply Reply Quote 0
                            • fariznoF
                              farizno @farizno
                              last edited by

                              After installing an i350-T4 card, I can confirm that there have been no more kernel panics. I think this definitely points to an issue with the IBM/Intel PRO/1000 PT 82571EB/82571GB card that I have. I am not sure if the card is faulty and I don't really know how to test it. I guess I can try installing it in a Windows desktop PC that I have and see if it causes my desktop to crash, but the desktop that I have is connected on wireless (I don't have an ethernet drop near where it is located) so I am not sure if just having it installed will tell me if it functions properly.

                              Anyways, thanks for all the assistance stephenw10.

                              1 Reply Last reply Reply Quote 2
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Yup, testing the card in a different host is really the only way to know for sure.

                                1 Reply Last reply Reply Quote 0
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