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    pfSense crashes randomly - new setup

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      OK so:

      db:0:kdb.enter.default>  show pcpu
      cpuid        = 3
      dynamic pcpu = 0xfffffe008cd085c0
      curthread    = 0xfffffe000fdc93a0: pid 16 tid 100079 critnest 1 "usbus1"
      curpcb       = 0xfffffe000fdc98c0
      fpcurthread  = none
      idlethread   = 0xfffffe000fcbce40: tid 100006 "idle: cpu3"
      self         = 0xffffffff84013000
      curpmap      = 0xffffffff8303ef30
      tssp         = 0xffffffff84013384
      rsp0         = 0xfffffe007ca93000
      kcr3         = 0xffffffffffffffff
      ucr3         = 0xffffffffffffffff
      scr3         = 0x0
      gs32p        = 0xffffffff84013404
      ldt          = 0xffffffff84013444
      tss          = 0xffffffff84013434
      curvnet      = 0
      db:0:kdb.enter.default>  bt
      Tracing pid 16 tid 100079 td 0xfffffe000fdc93a0
      kdb_enter() at kdb_enter+0x32/frame 0xfffffe007ca92bb0
      vpanic() at vpanic+0x183/frame 0xfffffe007ca92c00
      panic() at panic+0x43/frame 0xfffffe007ca92c60
      _mtx_lock_indefinite_check() at _mtx_lock_indefinite_check+0x67/frame 0xfffffe007ca92c70
      _mtx_lock_spin_cookie() at _mtx_lock_spin_cookie+0xd5/frame 0xfffffe007ca92ce0
      cpu_new_callout() at cpu_new_callout+0x2a2/frame 0xfffffe007ca92d30
      callout_reset_sbt_on() at callout_reset_sbt_on+0x1a8/frame 0xfffffe007ca92d90
      sleepq_set_timeout_sbt() at sleepq_set_timeout_sbt+0xbd/frame 0xfffffe007ca92dd0
      _sleep() at _sleep+0x178/frame 0xfffffe007ca92e50
      pause_sbt() at pause_sbt+0xff/frame 0xfffffe007ca92e80
      usb_pause_mtx() at usb_pause_mtx+0x55/frame 0xfffffe007ca92eb0
      usb_process() at usb_process+0xd7/frame 0xfffffe007ca92ef0
      fork_exit() at fork_exit+0x7d/frame 0xfffffe007ca92f30
      fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe007ca92f30
      --- trap 0xd9738ee, rip = 0x85d0315689903142, rsp = 0x22e7aa0baea7aa0e, rbp = 0x9ed8862492988620 ---
      

      So it looks to be something USB related but I don't see any USB devices in your log other than controllers and hubs. Do you have any USB devices connected?

      fariznoF 2 Replies Last reply Reply Quote 0
      • fariznoF
        farizno @stephenw10
        last edited by

        @stephenw10
        No, the only USB device plugged in is the keyboard. However, i tried running it completely headless without the keyboard or monitor connected. With just the power and one cable on the LAN side connected to a laptop for access the GUI. No WAN connection, as i am trying to work out the bugs befpre i disconmect my current internet setup. Even with only the LAN and power cable, it still gets a panic error.

        Also, i just got 2 brand new RAM sticks today 2x8GB and still have the problem so im guessing its not related to the RAM.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          If it's a RAM issue the panics will be more random. Do all your crash reports show that same backtrace?

          It could be a driver issue with one of the USB controllers. You might try disabling the USB3 (xhci) controller in the BIOS if you can.

          1 Reply Last reply Reply Quote 0
          • fariznoF
            farizno @stephenw10
            last edited by

            @stephenw10

            It looks like this latest crash is different.

            db:0:kdb.enter.default>  show registers
            cs                        0x20
            ds                        0x3b
            es                        0x3b
            fs                        0x13
            gs                        0x1b
            ss                        0x28
            rax                       0x12
            rcx                        0x1
            rdx         0xfffffe001b7e4690
            rbx                      0x100
            rsp         0xfffffe001b7e4a70
            rbp         0xfffffe001b7e4a70
            rsi                       0x32
            rdi         0xffffffff82d82918  vt_conswindow+0x10
            r8                           0
            r9                    0x1e6b00
            r10         0xffffffff82d82908  vt_conswindow
            r11                      0x15f
            r12                          0
            r13         0xfffffe001e255c80
            r14         0xfffffe001b7e4b00
            r15         0xfffffe001e2563a0
            rip         0xffffffff80d43122  kdb_enter+0x32
            rflags                    0x86
            kdb_enter+0x32: movq    $0,0x2347ce3(%rip)
            db:0:kdb.enter.default>  run lockinfo
            db:1:lockinfo> show locks
            No such command; use "help" to list available commands
            db:1:lockinfo>  show alllocks
            No such command; use "help" to list available commands
            db:1:lockinfo>  show lockedvnods
            Locked vnodes
            db:0:kdb.enter.default>  show pcpu
            cpuid        = 0
            dynamic pcpu = 0x10865c0
            curthread    = 0xfffffe001e2563a0: pid 11 tid 100003 critnest 3 "idle: cpu0"
            curpcb       = 0xfffffe001e2568c0
            fpcurthread  = none
            idlethread   = 0xfffffe001e2563a0: tid 100003 "idle: cpu0"
            self         = 0xffffffff84010000
            curpmap      = 0xffffffff8303ef30
            tssp         = 0xffffffff84010384
            rsp0         = 0xfffffe001b7e5000
            kcr3         = 0xffffffffffffffff
            ucr3         = 0xffffffffffffffff
            scr3         = 0x0
            gs32p        = 0xffffffff84010404
            ldt          = 0xffffffff84010444
            tss          = 0xffffffff84010434
            curvnet      = 0
            db:0:kdb.enter.default>  bt
            Tracing pid 11 tid 100003 td 0xfffffe001e2563a0
            kdb_enter() at kdb_enter+0x32/frame 0xfffffe001b7e4a70
            vpanic() at vpanic+0x183/frame 0xfffffe001b7e4ac0
            panic() at panic+0x43/frame 0xfffffe001b7e4b20
            _mtx_lock_indefinite_check() at _mtx_lock_indefinite_check+0x67/frame 0xfffffe001b7e4b30
            _mtx_lock_spin_cookie() at _mtx_lock_spin_cookie+0xd5/frame 0xfffffe001b7e4ba0
            handleevents() at handleevents+0x2cb/frame 0xfffffe001b7e4be0
            timercb() at timercb+0x25b/frame 0xfffffe001b7e4c30
            hpet_intr_single() at hpet_intr_single+0x1b0/frame 0xfffffe001b7e4c60
            intr_event_handle() at intr_event_handle+0x123/frame 0xfffffe001b7e4cd0
            intr_execute_handlers() at intr_execute_handlers+0x4a/frame 0xfffffe001b7e4d00
            Xapic_isr1() at Xapic_isr1+0xdc/frame 0xfffffe001b7e4d00
            --- interrupt, rip = 0xffffffff8125b026, rsp = 0xfffffe001b7e4dd0, rbp = 0xfffffe001b7e4dd0 ---
            acpi_cpu_c1() at acpi_cpu_c1+0x6/frame 0xfffffe001b7e4dd0
            acpi_cpu_idle() at acpi_cpu_idle+0x2fe/frame 0xfffffe001b7e4e10
            cpu_idle_acpi() at cpu_idle_acpi+0x48/frame 0xfffffe001b7e4e30
            cpu_idle() at cpu_idle+0x9e/frame 0xfffffe001b7e4e50
            sched_idletd() at sched_idletd+0x4d1/frame 0xfffffe001b7e4ef0
            fork_exit() at fork_exit+0x7d/frame 0xfffffe001b7e4f30
            fork_trampoline() at fork_trampoline+0xe/frame 0xfffffe001b7e4f30
            --- trap 0x552ee2ab, rip = 0xdd69eb03d129eb07, rsp = 0x7a5e704f761e704b, rbp = 0xc6615c61ca215c65 ---
            db:0:kdb.enter.default>  ps
            
            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm still the same spin lock issue though but from something else.

              Given that platform is known I would try removing the Intel NIC and running with only the Realtek NIC for a few days, see if it still crashes.

              fariznoF 1 Reply Last reply Reply Quote 0
              • fariznoF
                farizno @stephenw10
                last edited by farizno

                @stephenw10
                Ok thanks for the advice. I will try that now and report back after a few days. If there are no crashes, then i guess ill blame the NIC.

                fariznoF 1 Reply Last reply Reply Quote 0
                • fariznoF
                  farizno @farizno
                  last edited by

                  I took the NIC out and it has been running for 6+ hours with no issues. Ill let it run longer to make sure, but before it never made it past 2-1/2 hours without a kernel panic. Im guessing that the NIC was the issue. I guess i need to find a new NIC. I will report back tomorrow after i run it all night.

                  fariznoF 1 Reply Last reply Reply Quote 0
                  • fariznoF
                    farizno @farizno
                    last edited by

                    So ive just passed 24 hrs runnung without the NIC installed and no kernel panics. Im assuming the NIC was causing the problems. I guess the IBM Pro/1000 PT Quad NIC is not compatible, even though it is listed as a compatible device? I guess ill be looking for an i350-T4 as they seem to be the best.

                    Thanks for your help!

                    N 1 Reply Last reply Reply Quote 0
                    • N
                      nimrod @farizno
                      last edited by

                      @farizno said in pfSense crashes randomly - new setup:

                      So ive just passed 24 hrs runnung without the NIC installed and no kernel panics. Im assuming the NIC was causing the problems. I guess the IBM Pro/1000 PT Quad NIC is not compatible, even though it is listed as a compatible device? I guess ill be looking for an i350-T4 as they seem to be the best.

                      Thanks for your help!

                      It could just be a faulty card and not compatibility issue.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Or some low level compatibility with that particular device.

                        Or a power or heat issue there with the expansion card.

                        fariznoF 1 Reply Last reply Reply Quote 1
                        • fariznoF
                          farizno @stephenw10
                          last edited by

                          @stephenw10 I do appreciate all the assistance. I will order an i350-T4 this week and report back after trying that card. Thanks again.

                          fariznoF 1 Reply Last reply Reply Quote 0
                          • fariznoF
                            farizno @farizno
                            last edited by

                            After installing an i350-T4 card, I can confirm that there have been no more kernel panics. I think this definitely points to an issue with the IBM/Intel PRO/1000 PT 82571EB/82571GB card that I have. I am not sure if the card is faulty and I don't really know how to test it. I guess I can try installing it in a Windows desktop PC that I have and see if it causes my desktop to crash, but the desktop that I have is connected on wireless (I don't have an ethernet drop near where it is located) so I am not sure if just having it installed will tell me if it functions properly.

                            Anyways, thanks for all the assistance stephenw10.

                            1 Reply Last reply Reply Quote 2
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Yup, testing the card in a different host is really the only way to know for sure.

                              1 Reply Last reply Reply Quote 0
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