Unable to check for updates from dashboard

Nibblet

@stephenw10 I can confirm that running the pfSense-upgrade -d from the CLI does indeed work :-)
To be fair, this is probably good enough for me - as I have other methods that do work to let me know there is a new version pending

Nibblet

Also to add - version 2.7.0 also seems to have the same problem - package management works, CLI package stuff works, but the update widget immediately fails with no indication as to why.

stephenw10

And also on the System > Update page?

Nibblet

@stephenw10 That is correct, post upgrade neither the dashboard or system -> updates completes an update check and shows the same error message.

stephenw10

Check the version of repoc you have:

pkg info -x pfsense

Nibblet

@stephenw10
[2.7.0-RELEASE][admin@pfSense]/root: pkg info -x pfsense
pfSense-2.7.0
pfSense-Status_Monitoring-php82-1.8_3
pfSense-base-2.7.0
pfSense-boot-2.7.0
pfSense-default-config-2.7.0
pfSense-kernel-pfSense-2.7.0
pfSense-pkg-API-1.6
pfSense-pkg-Open-VM-Tools-10.1.0_5,1
pfSense-pkg-openvpn-client-export-1.8
pfSense-pkg-pfBlockerNG-3.2.0_5
pfSense-pkg-squid-0.4.46
pfSense-rc-2.7.0
pfSense-repo-2.7.0_2
pfSense-repoc-20230616
pfSense-upgrade-1.0_33
php82-pfSense-module-0.95

(Sorry it took a while, work got busy)

callinectes

@stephenw10 I am having the same problem. Upgrade response was working fine a few weeks ago - before 2.7.0 came out. Now, if I run pkg info -x pfsense I get: ld-elf.so.1: Shared object "libssl.so.30" not found, required by "pkg"

If I run pkg-static info -x pfSense-upgrade I get: pkg-static: Warning: Major OS version upgrade detected. Running "pkg bootstrap -f" recommended
pfSense-upgrade-1.0_15

If I run pfSense-upgrade -d -c I get:

Updating repositories metadata...
pkg-static: Warning: Major OS version upgrade detected. Running "pkg bootstrap -f" recommended
Updating pfSense-core repository catalogue...
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
repository pfSense-core has no meta file, using default settings
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
Unable to update repository pfSense-core
Updating pfSense repository catalogue...
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
repository pfSense has no meta file, using default settings
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
Unable to update repository pfSense
Error updating repositories!
Upgrading pkg...
pkg-static: Warning: Major OS version upgrade detected. Running "pkg bootstrap -f" recommended
Updating pfSense-core repository catalogue...
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
repository pfSense-core has no meta file, using default settings
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
Unable to update repository pfSense-core
Updating pfSense repository catalogue...
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
repository pfSense has no meta file, using default settings
pkg-static: An error occured while fetching package
pkg-static: An error occured while fetching package
Unable to update repository pfSense
Error updating repositories!

Any ideas? This is happening on two separate systems - one running 2.6.0 and one running 2.7.0-devel.

Gertjan

@callinectes said in Unable to check for updates from dashboard:

If I run pfSense-upgrade -d -c I get:

Updating repositories metadata...
pkg-static: Warning: Major OS version upgrade detected. Running "pkg bootstrap -f" recommended

Can you tell us what happens when you executed the recommend action ?

callinectes

@Gertjan Thanks for the response. I assume you mean running "pkg bootstrap -f"? I cannot do that right now but will attempt later and post back.

SteveITS

@callinectes said in Unable to check for updates from dashboard:

Shared object "libssl.so.30" not found, required by "pkg"

That error often means you have tried to install or update a package with the update branch set to a later pfSense version. (it defaults to Current) That tries to update any required libraries.

https://redmine.pfsense.org/issues/10464

There are a couple suggestions in that redmine but otherwise one can reinstall and restore from backup.

stephenw10

Seeing that lib error usually only means the version of pkg has been updated. That's normal as it checks for a new version every time it looks for pfSense updates.
It shouldn't be a problem since the pfSense pkg commands all use pkg-static.

@callinectes said in Unable to check for updates from dashboard:

Updating repositories metadata...
pkg-static: Warning: Major OS version upgrade detected. Running "pkg bootstrap -f" recommended
Updating pfSense-core repository catalogue...
pkg-static: An error occured while fetching package

Seeing that I would try running pkg-static -d update to see what error is shown there.

callinectes

@stephenw10 Thanks for the suggestion. I received a lot of the following (too many similar entries to paste in but happy to if it would help:

Hostname pkg00-atx.netgate.com was found in DNS cache
Trying 208.123.73.207:443...
Connected to pkg00-atx.netgate.com (208.123.73.207) port 443 (#9)
ALPN: offers http/1.1
CAfile: none
CApath: /etc/ssl/certs/
SSL certificate problem: self-signed certificate in certificate chain
Closing connection 9
DBG(1)[86277]> CURL> attempting to fetch from , left retry 2
Hostname pkg01-atx.netgate.com was found in DNS cache
Trying 208.123.73.209:443...
Connected to pkg01-atx.netgate.com (208.123.73.209) port 443 (#10)
ALPN: offers http/1.1
CAfile: none
CApath: /etc/ssl/certs/
SSL certificate problem: self-signed certificate in certificate chain
Closing connection 10
DBG(1)[86277]> CURL> attempting to fetch from , left retry 1
Hostname pkg00-atx.netgate.com was found in DNS cache
Trying 208.123.73.207:443...
Connected to pkg00-atx.netgate.com (208.123.73.207) port 443 (#11)
ALPN: offers http/1.1
CAfile: none
CApath: /etc/ssl/certs/
SSL certificate problem: self-signed certificate in certificate chain
Closing connection 11
pkg-static: An error occured while fetching package
Unable to update repository pfSense
Error updating repositories!

stephenw10

Ah, what pfSense version are you running? That output is from the new development pkg version.

callinectes

@stephenw10 Per the dashboard "Version 2.6.0-RELEASE (amd64)"

But it was set to watch the 2.7.0 devel versions

Gertjan

@callinectes said in Unable to check for updates from dashboard:

watch the 2.7.0 devel versions

Strange.
That version doesn't exist any more since the end of June, as 'dev' became 'Release'.
On the other hand, if it can't update any more, it also can't update the list with available versions.

What about the the easy way out :
Get an USB drive, goto pfsense download - download your version 2.7.0.
Build teh USB drive.
Export the current config.
Boot the pfSEnse device from USB, install pfSense, 'all clean'.
When it reboot ... check that it shows a 'future version' (or ancient 2.6.0)
Check that the available package list populates.
Now, import your config.
Reboot.
Be very patient, as packages get installed in the background.
When you are sure it's done, do a reboot for good manners.
After reboot : test and check most needed and important system functionalities.

Make a post-it, and paste it on the pfSense box : "stay away from bleeding edge technology".

stephenw10

It is possible to recover from there but it requires some command line shenanigans.

What update branches do you see offered in System > Update?

callinectes

@stephenw10 It appears the way I would assume it would if 2.7.0 was installed. The drop down shows:

Latest stable version (v2.7.0)
DEVEL version (devel)
PREVIOUS version (v2.6.0)

stephenw10

OK, that's good, it has the correct repo pkg. Make sure the branch is set to 'Latest stable version (v2.7.0)'.

Check what version of pkg you have:

pkg-static info pkg

Then check for older cached versions:

ls /var/cache/pkg/pkg*

You will probably have version 1.20.4 installed and hopefully have an older version available.

callinectes

@stephenw10 Output, in order:

pkg-static info pkg
pkg-1.20.2
Name           : pkg
Version        : 1.20.2
Installed on   : Tue Jul 11 22:53:08 2023 EDT
Origin         : ports-mgmt/pkg
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : ports-mgmt
Licenses       : BSD2CLAUSE
Maintainer     : pkg@FreeBSD.org
WWW            : https://github.com/freebsd/pkg
Comment        : Package manager
Options        :
        DOCS           : off
Shared Libs provided:
        libpkg.so.4
Annotations    :
        FreeBSD_version: 1400093
        build_timestamp: 2023-07-11T22:24:13+0000
        built_by       : poudriere-git-3.3.99.20220831
        port_checkout_unclean: no
        port_git_hash  : 09a785875a27
        ports_top_checkout_unclean: yes
        ports_top_git_hash: c959ae811528
        repo_type      : binary
        repository     : pfSense
Flat size      : 38.8MiB
Description    :
Package management tool

WWW: https://github.com/freebsd/pkg

ls /var/cache/pkg/pkg*
/var/cache/pkg/pkg-1.17.5_3.pkg
/var/cache/pkg/pkg-1.17.5_3~b8e15d34b2.pkg
/var/cache/pkg/pkg-1.19.1_1.pkg
/var/cache/pkg/pkg-1.19.1_1~d54ac0ca75.pkg
/var/cache/pkg/pkg-1.20.2.pkg
/var/cache/pkg/pkg-1.20.2~269d0c3235.pkg

stephenw10

Ok, good. Make sure the update branch is set to Latest stable (2.7) again. Then force the pkg downgrade at the command line with:

pkg-static add -f /var/cache/pkg/pkg-1.19.1_1.pkg

Then recheck for upgrades.